Comstock Inn and Conference Center — Hotel in Owosso

We were on Ossowo for family reunion. First off we found the lobby area to look impressive. The younger girl at front desk on July 24,2023 at 2:30ish to be unfriendly. We got assigned a room and I asked if there was a side door so my disable husband could walk easier to the room . She said yes and pointed to the elevator area to take upstairs from the side entrance. I never saw an elevator from where I stood at the front desk area. I went to my vehicle moved it from main parking lot to side of building nearer a side entrance. We got our luggage went to the only side entrance. That side entrance was to the restaurant. We felt so foolish. We apologized and walked all the way back to the main entrance. In telling the same girl at front desk about the only side entrance she did say sorry. My husband was not happy as he had luggage and we were both walking in circles looking for the elevator. I dont know why this young girl didnt come help us. In asking the girl where again is the elevator she points in the general area for us to go. Finally my husband spotted a very small elevator in a dark area of the first floor. I cant understand why she didn't help us we were the only ones there and she was not doing anything behind the front desk. Once in the room it didn't look too bad we got set up to learn the tv didnt work. They had us move two doors down. In the second room, The beds were so high we both had problems getting into bed. The carpet looked bad and edges very dusty/ dirty too. Furniture too was dusty. And then morning I went down for coffee they have an area to help yourself. Different person in front lobby looked at me never acknowledged me. And her and I were only ones there. Upon leaving this same person now behind front desk never even a thank you to us. Again there were no other customers just us! We pay towards her pay check she could have been respectful. It looked liked by the parking lot there were not many customers that stayed overnight. There are no first floor rooms and no breakfast was included in our $120 we paid and felt unwelcomed. Will...

When you enter the Comstock Inn it looks like a beautiful place from the Front Desk and Lobby then you get to your room initially our room looked clean until we found dirty tissues between the bed and wall which how they changed the bedding without noticing these tissues are beyond me then while seeing the tissues we looked at the table between the 2 beds and there was a thick layer of dust and an empty water bottle and some other garbage behind that table which was east to move out to clean behind the bathroom floor under the sink looked like it hadn't been swept. We called the front desk they moved us to another room although no tissues behind the bed the table between beds had a thick layer of dust and a red straw behind it indicating it had not been pulled out and cleaned behind for awhile. Our picture in our new room had something smeared on it. How long does it take to clean a picture? I didn't intentionally go in to find things wrong but after finding the nasty tissues and layers of dust we did do a little inspection of our new room. I had a lady from the cleaning crew apologize and say it was because they were busy this weekend February 19, 2022. I don't care how busy you are I shouldn't find dirty tissues tucked between the bed and wall. I'm from the Owosso area and have moved. I know the Hotel is not always busy so there absolutely should not be a thick layer of dust and garbage behind and easily moveable table. We like to stay local when in town but unfortunately we won't be staying here anymore. The front desk help was friendly. The pool area was ok. No am breakfast of any kind. Not worth the $100 plus a night.

One email to the General Manager and 2 phone calls none of them were replied to. So...

I would like to report my extreme hurt and upset at the treatment that my family and I received from the Comstock Inn during our four night stay from Feb 16th through the 20th.

Key words here... Fraud, Rude, Unclean and last but not least, UNPROFESSIONAL. They were "renovating" and leaving quite the mess as they went with no care for the dangerous tools or trash they were just allowing to sit. From staples in carpet to power tools, to razor blades in the window sill. Paint and sanding, all of the things you expect to see in a place that isn't hosting living breathing human beings, least of all children. They make fraudulent claims on their website stating that a manager is there EVERY day. But I was there for four nights, five days, not one manager to be seen. In fact when I asked to see one upon check out regarding how grossly over charged my bank account had been, I was not only denied the chance to speak with management. I was told that if I insisted on staying in the lobby to wait for a manager, I would be escorted from the premises. It's been a month, I've yet to hear back from the manager.

I took this trip 600+ miles away from home so I could drive my mother to her brothers funeral so that we could all pay our respects. I am so embarrassed that she was forced to endure this horrible establishment during her time of mourning. However because they double charged my banking account, I could not afford to go to a second location. They had my bank account locked up with their bogus charges for more than a week.

These people should be ashamed, truly ashamed of their behavior, their policies, the vile presentation of their facilities and the absolute lack of guidance and management. Shame on all of them....