Isla del Mar Restaurante - Papillion — Restaurant in Papillion

The service was terrible. I asked for a beer that was on tap, but I was told it wasn’t available—even though I watched it being served to other guests. I don’t believe he understood us well, even when I showed him a picture of what we wanted, pointed to what we wanted, saw the draft beer we wanted being given to other guests, and showed a picture of the kind of beer we wanted in draft to our waiter. I requested refills on the chips and salsa but never received them. the soy sauce for the sushi was not brought out nor ever given. There were no refills on water. Sat empty. My friend was not given a water while everyone else got one? because he requested a beer that our waiter couldn’t understand. Had to ask again for water and a different beer that he did understand non draft. We didn’t receive a knife to cut the burrito. Additionally, they served a smaller portion of salsa if you request one, and my friends finished their food before I even received mine. I asked for more salsa because everyone else had their food but me but he ignored that request and didn’t care - never got it. Just got sushi with no soy sauce after my friends finished their meal.

They edited half the menu to increase the prices when this place just opened. Don’t post photos of cheaper prices or you need to remove your digital menu prices you uploaded to Google that are out of date because you...

Stopped by on a taco Tuesday and I'm glad we did. The menu is primarily seafood with a few other delicious looking choices. The complimentary chips are crunchy and the salsa was not overly hot spiced. My shrimp tacos were just right although I prefer not to have to take the tails off before I eat. The accompanying sauce was on the side which is ok for me as it was spicy and I skipped it. The side of refried beans had a wonderful texture and taste and the guacamole was fresh and bright. Hubby had a blue crab enchilada which was huge and the two bites he shared were perfect in texture and flavor. The mojito had a generous pour of alcohol and a good balance of flavors. Our only small glitch was the music volume level was a little too much for...

I understand that they've had success in their other locations, but this one is clearly failing. The attention to detail is not the same at all. The chips are always stale. Always. The salsa that comes with said chips is always flavorless, watered down. The tables are always dirty or wet for some reason, at least set some salt shakers or try to make it look like you've put some effort for your guests comfort. Every dish that mentions that it has scallops has either had 2 scallops or none. For the price the consumer is paying, you definitely need to regroup and fix this, and more. I'd really like to love this restaurant, and have already given it multiple opportunities, but it continues to lack more than it gives. Very...