Paul Miller Porsche - Service — Local services in Parsippany-Troy Hills

The service at Paul Miller has been so disappointing. From my sale, to every service I’ve had there. I will not be going back.

At Paul Miller Porsche they are more concerned with going home, than creating a good experience for their customer. They are also poor communicators and charge you for services you do not ask for. Additionally, they do not have loaners available for months.

At point of sale, my salesman was not flexible and even left before I was finished purchasing my new Macan.

My first service just 3 months after purchasing my car was an annual check up, costing me over $1700. I scheduled an oil change and was shocked when the bill arrived for $1700. There are many problems with this, considering I had just purchased the vehicle and was not aware that the service was being done. Five months later my car was low on oil and my windshield washer fluid was empty. You would imagine for $1700 these things wouldn’t occur just a few months later.

On top of that a loaner vehicle was not available for two months. Most recently I had a leak in my tire and was having to fill it every other day. The service advisor was not able to get me in for service for two weeks (I purchased their tire insurance. Therefore I could not go to any other dealership), didn’t have a loaner available and then sent me a text with over $3000 of recommended service to my vehicle.

No one contacted me to let me know that the store closed early on Fridays. I’ve had service with Lexus in the past, and they have communicated to me that the store was closing. They have offered to drop off my vehicle at my place of work to ensure that I had it to drive. When I realized that Paul Miller was closing in 10 minutes and I would not be able to get my vehicle on time, I contacted the office. The sales department sent me to service. Service sent me to voicemail, and this went on until the store closed (I did not get to speak to anybody). To note this is very common and Paul Miller regardless of the time you call. It is very seldom that service actually answers your phone calls without you being transferred back to the sales department multiple times. I was able to text my service advisor to see what my options were. I let him know that I needed my vehicle and could be there in an Uber in 20 minutes. This would’ve been 15 minutes after the store was closed. He said that he needed to pick up his child at daycare and nobody was available to wait for me.

it is extremely disappointing to purchase a luxury vehicle and receive customer service that is far lacking of a...

Have been a Paul Miller Porsche customer for decades. My wife and I have owned Porsches for as many years. This dealership and the entire staff are without peer in the industry. GM Ed Kopec runs this shop with such precision and excellence, like a finely tuned clock! He and his his team, Dan Heller, General Sales Manager and Mike Rose, Best-In-Class service advisor, bar none, and Mike Ricciardi, Service Shop Forman, Jennifer Pizzuti customer experience manager, and Zach Antonacci, Porsche Pro, are without a doubt the most honest, professional, and customer-attentive, friendly and responsive people in ANY sales/after sales service industry!! And, they are the nicest people you'd ever want to meet! Every single person at this dealership... Most companies in the car industry should take notice of why this dealership gets such great reviews and why they sell so many cars and have so many repeat customers like myself. I don't shop nor price-check anywhere else! Never have, never will! Because at the end of the day, it's all about how you're taken care of AFTER the purchase and then how you're treated on the NEXT purchase. Their Service Dept should the model for every single car dealership in the country! They've got this down in spades! They have a very complicated formula at Paul Miller Porsche: The customer always comes first in every aspect of the...

While I have been fortunate to have had generally good service experiences for my other vehicle, I was absolutely blown away by the level of service, professionalism and commitment to customer satisfaction that I experienced at Paul Miller. It started with the receptionist who booked my appointment. And it continued with my service expert, Mike. I experienced an unexpected SNAFU when I left my car to be picked up. My road was being paved and my car, which was on the road, was going to be towed. I was able to prevent that from happening if the car could be removed from the road in less than one hour. I explained my situation to Mike. He assured me that the Paul Miller team would be there. And they were. When my car was dropped off the next day I saw that it had been waxed. When I asked Mike about it he explained that he decided that with all the dust and debris on my road from the road paving, he wanted to provide a layer of protection to prevent the car from being scratched. As a client, it means a lot to see that your dealer cares about your vehicle as much as you do. It’s certainly a rare phenomenon. It’s one reason why I consider the Paul Miller team to be the best in the business. Going forward, I would never bring my car anywhere else...