Sonic Drive-In — Restaurant in Pasadena

Went to this Sonic to get my wife and child a snack for after school I ordered food and as I was driving up the the drive thru window the person taking the order came barging up to my car to the point I had to stop and see what she needed. JUST for her to say "I was trying to tell you your order total was $15.00" and continued to roll her eyes then walk away. Thinking okay maybe I'm overreacting but then as I'm getting our food my wife asks for ketchup and she runs to the window and swings it open abruptly saying "there is 4 ketchups packs in the bag" and after going back and forth about there not being any ketchup the young man that originally handed us our order gave us some ketchup finally and we were able to go on our way. Needless to say we will not be returning to this Sonic location and as if it wasn't bad enough when we made it home we noticed there wasn't any cherries in our...

This place had amazing customer service! Shoutout to the manager Amanda she fixed a situation and gave us a discount on our meal. For some reason our order got lost in the cue and we waited a bit longer then usual, but to have the manager to come out to our vehicle and make a point to address the situation and be fully transparent and honest I find is very commendable. I used to work in fast food and understand unfortunate things happen. Sadly this evening it was around the same time a gentleman came through the drive thru drunk and irate so shout out to ALL these ladies for making my night and hooking it up with my Oreo cheesecake shake! Stay Blessed! Y’all keep those smiles on your beautiful faces, y’all are doing...

Just wanted a quick snack so I pulled into the Sonic Drive-In. There was only one car in their parking lot at 2:45 in the afternoon so they were not busy. I ordered a medium chili cheese tater tots and a corn dog. The order was brought out probably within 2 minutes, and I'm all for "Speedy service", but the corn dog tasted like it had been sitting under a heat lamp for a couple of days it was so dry. I would have rather waited five to seven minutes for something that had been fresh cooked. Considering that there was no one else in the parking lot, I think the food should be cooked and made to order and not something that had been sitting on a heat lamp turning into leather....