Peoria Marriott Pere Marquette — Hotel in Peoria

What a lovely time I had! 80-yr-old limited mobility fat lady treated like da Queen. They have a wheelchair if you need it. I was able to navigate all the DOWN stairs to UP elevators and all the wide lobbies, but if you can’t, sweet people will help you! The parking garage is shared with the Civic Center and is connected to the hotel by a second floor walkway. On event nights, Friday and Saturday in my case, there is no close parking on the second floor near the door to the walkway. However, all you need do is drive up and up in the garage until you find the elevator, park near it, take it down to the second floor and enter the walkway. It’s about a 100-foot walk to the hotel, another 40 feet to the hotel elevator (2 flights of steep, carpeted stairs if the elevator is out of order) and a rather winding but beautiful lobby trip of a couple hundred feet. To the mobile this means nothing, but to us old, arthritic fogeys, it’s important! This place is do-able and utterly lovely. The vintage brass mailbox, mail chutes, elevators, etc., make this historic hotel a treasure.||There is one sour note in this opulent opera: the night clerk is a woman who wears large rings (she won’t after reading this!) and she has no place in customer service. She is unhelpful, dour, unfriendly, and inept. She can’t DO anything and clearly does not intend to learn, asking Aaron (?) how to do everything, which she then performs reluctantly. She needs to go back in her dungeon. She is a blight on the sunny landscape of this wonderful hotel.||There is no bell service at all, but when you pull up in front of the hotel on Main Street, there is a white line area to park in that the police do not bother. I called and the desk clerk came and got my bags before I parked in the parking garage ($15 per day). There was no answer at the front desk all of one weekend night, I presume because they were unable to staff it. However, the hotel is SPOTLESS and quiet, the buffet breakfast (custom omelettes, various meats, pastries, endless fruit options including blackberries some mornings, etc. YOU NAME IT!) and Concierge Lounge breakfast are FABULOUS. LOVELY attendants in in the 11th floor rewards level lounge is canapés and snacks. Dessert is served at 8 pm. The attendant is Gloria in the evening, a beautiful, gracious, and wise young hostess. I didn’t get the name of the delightful young man in the morning, but he is a treasure who trained Gloria!||The bedding in the rooms is perfect - no Princess and the Pea too-tall beds - and the climate control works. Handicapped access rooms have roll-in showers, shower seats. Housekeeping is immediately responsive to requests, and the maintenance man, Big Ben, came for my bag, gave me his sturdy arm, and walked...

My husband and I had our wedding reception at the Pere Marquette at the end of October. We had it in the Cotillion Ballroom which is elegant & historic. Our guests thought the venue was beautiful and the food was delicious. So, if you're willing to roll the dice and put up with terrible communication & support through your entire engagement/planning process for the sake of a lovely room, this may be the venue for you!

Our biggest challenges were communication with the wedding coordinator - lack of returning calls, not sending documents/information after committing to it, details incorrect right and left after clearly communicating our needs. Examples include: we discussed caesar salad at least 3 times, ended up with garden salads for the reception; we booked a Bridal Suite for the Bridesmaids and Executive Suite for Groomsmen & requested/were told they would be on different floors - ended up next door to each other; we discussed in depth our needs for additional tables/layout for the event - none of which were included in the initial drafts of the room; I received multiple emails from the coordinator/team that had the date of our wedding incorrect (slightly important detail) or that were addressed to 'Meredith' who I'm sure was a lovely bride, but is not me. Our frustration was expressed multiple times in the planning process with big promises of improvement/change without any actual results.

The staff that worked the event were lovely and accommodating. One of the waitstaff realized our nephew was collecting the decorative flowers off everyone's dinner plate and brought him a big handful from the kitchen to add to his collection which was very, very sweet.

The hotel itself was OK. Rooms are nice, but attention to detail was lacking there as well. The Bridal Suite had garbage left in the trash cans when we checked in and the Welcome Note on the TV was for "Melony" which is closer to my name than Meredith, but still not quite there. Additionally, the luggage carts are extremely limited, I had to carry my gown/multiple bags/coolers up to the 12th floor Bridal Suite after waiting 30 minutes and still not having a cart available.

If you're looking for somewhere where you're confident your event will go off without a hitch & you receive customer service proportionate to the amount you're paying for the venue - this isn't the place for you. If you're interested in practicing 'letting go' and hope that the chips fall into place and you end up with a lovely reception with 0% confidence going in - then I recommend...

I’d like to preface by saying overall, our stay was very nice, and because we did really enjoyed it, afterwards my husband and I kept going over how we can possibly avoid the one real issue we had next time- because we do want to stay again! Anyway, our room was a king on floor 10 for reference, don’t know if that has anything to do with it (maybe AC units haven’t been updated there yet but they are working on it, we hope??) but any and every time the AC would kick on it was INCREDIBLY loud. Enough so that before we slept we kept having to adjust the tv volume accordingly, and during sleep… well, we didn’t sleep much (wish I was saying that for better reasons…). We had a white noisemaker on full blast and it was not even close to good enough. There is no fan function on the AC, so it would go from totally off -dead silent-, to this loud “BONG” and then you hear would it literally KICK ON within, like someone hitting a metal trash can - “BANG” - then it would run, and shut off to a dead silence again (until next time!). We woke up Every. Single. Time. that it did this. Unfortunate, because as mentioned, most all other aspects of our stay were really great, and the bed was very comfortable as well! Room was small, but cozy- nice and very nicely decorated (we are on a mission to get that picture hanging on the wall for our home! Loved it!). Could not be more perfectly located to civic center for events (hello skywalk!) and all the people at the front desk were really, very nice and helpful when we asked for dinner recommendations. We went to the bar for drinks however, and they kinda ignored us, in spite of the fact that only one other patron was there, and 3 ladies working the bar area. We asked if they had any cocktails they made special, one lady said “No, just wines and beer” and walked away, so that was disappointing, but we just got drinks elsewhere. Overall, if we stay again we would inquire about a quiet room with updated AC- hoping they have those, because we would like to stay again especially if we have something to do at the...