Fairfield by Marriott Inn & Suites Dallas Plano North — Hotel in Plano

As of my stay, this hotel was still relatively brand new, opening early January 15. That being said, everything is very clean and modern and well done. All the rooms are non-smoking, so I expect it would stay that way for quite a while! Truly, I loved everything, but here's the highlights:

LOCATION: Awesome location, close to tons of restaurants and activities right outside the door. It is close to 75/Central Expressway, so it's easy to get anywhere you want in no time too. The hotel is located at least a block from the expressway, so noise inside the hotel is also minimal. Everything in the area is clean and the neighborhood is safe. You couldn't ask for a better location.

STAFF: friendly and courteous; helpful; greeted me promptly; let me check in a little early, which I appreciated.

BREAKFAST: free continental as well as hot breakfast. It had everything you would expect, including waffles, eggs, sausage, plus all of the usual continental stuff, like yogurt, oatmeal muffins, danishes, fruit, juice and coffee.

OUTSIDE THE ROOM: nice outdoor pool. Not a huge one, but adequate to lay in the sun and get wet - just what I'd want. Nice fitness center. Again, not huge, but good for the size of the hotel. It has 4 cardio machines an a full weight set, enough for anyone to get a good workout in. There's plenty of local area gyms anyway if you feel like you just have to have more.

INSIDE THE ROOM: The bed and pillows were awesome and very, very comfortable. Definitely one of the better hotel beds I've slept in. They had a nice little desk area with a comfortable office chair that rolls and a desk that rolls as well, not to mention free WiFi, which was fast and good even at the free level (they allow you to upgrade if you really want to tax the system). Little things that most people wouldn't care about but I notice are things like Paul Mitchell shampoo and conditioner. Most of the time i won't use hotel shampoos and conditioners because they're so cheap, so I appreciate when they're nice. I also appreciate the full-length mirror, adequately supplied coffee, mini-fridge, and microwave. I F MY STAY WAS LONGER: I would have appreciated a freezer component to the mini-fridge and a small table, separate from the desk, that I could eat on (but the desk doubled as an eating place just fine), but maybe that's just because I had a smaller suite?

All in all, I was EXTREMELY happy with my stay and would stay here...

This is a really nice, affordable hotel considering all the amenities it has. The reason why I gave it 3 stars is because I was very disappointed in the beds. My goodness, you'd think with all the money this hotel makes they can afford to get more comfortable beds! I mean, you go to hotels mainly for the purpose of sleeping and resting right? I did not get a good night's sleep at all, tossing and turning all night. I literally felt like I slept on the floor. When I woke up, the back of my head was sore, my neck and my lower back were also sore. It was horrible. Then, I couldn't get the curtains to close all the way so when the sun came up the next morning, there was this bright, beaming ray of light shining through the window of this 3 inch space without curtain right in my face and I could not sleep. I had to actually use one of their picture frames that I took from the wall and leaned it up against the curtains to keep them closed. I felt a little frustrated and thought it was rediculous at that point. The breakfast was descent considering other complimentary breakfasts I've had. The only bad thing I would say is, the oatmeal they served was really gross. I couldn't even eat it. I had to toss the oatmeal and get the waffles. Waffles were ok but the syrup was very cheap. Good thing they had honey and other options. Otherwise, everything was great! The staff were nice and eager to help. I loved how clean and fresh the hallways smelled. I was very surprised to see a gym and they even have a laundry service. My room was nice, looked and felt clean, and I loved how the tv already had Netflix and wifi! It was great! All I had to do was log in my Netflix account. Also, I checked and it didn't save any of my info which I liked as well. All in all, it's a nice hotel but if you like hard, stiff, mattresses...

Our air conditioner went out and was 91 in our house. We had to get a place to stay for the night. Air conditioner finally fixed at 10:15 pm. We checked in at five and requested a crib. Front desk person didn’t know if they had any (seemed to be new). I had call earlier to see if a crib was available. Went out to get some items came back he had found the crib and bedding but was unable to deliver to our room since he was the only one on premises. I asked if maintenance person or housekeeping was there he said no just him. He said due to COVID they haven’t had much staff. (Note: I’m elderly and not real mobile, grown daughter just had major surgery and not able to do much, and two small children ages 1 & 4. I was taking care of her and kids.) I took the luggage cart and piled portable crib, bedding, and our other items to our room. My daughter and I worked with the crib and were not able to set up for over 45 minutes. I called front desk to inform we needed help since crib was not setting up. Again told sorry he was the only one in whole building. I requested to have a manager call me this is not acceptable. He was able to call his manager and left the check in area. Bless his heart, he couldn’t set up either and had to call someone on the phone to help him. After about 30 minutes it was finally set up. This is no reflection on him since he was very young and working all alone. I’m grateful that he did the best he could under the circumstances. However, management should never just have one employee during the four/five pm shift. Hotel was in great location. Pretty clean and outside grounds were nice. We did have guests above us who must of had small children whom we kept hearing walk/run constantly till almost 10pm so it’s not very sound proof. Best thing of whole stay our room was...