Im writing this view on the strength of the manager Jennifer Aruizu. She made our experience worth while. I am big on customer service, server for aver 10 years, heavy into the customer service industry so customer service is the number one thing I look for when entering a building. We just moved here from Washington, my family of 4 and my best friend. My best friend does not have family here, today was her birthday, and today didnt go so well with her as she cried and felt sad half of the day. Because of dilemmas, we were pretty late getting out on doing something for her birthday. We did the best we could to make up for her tearful birthday and make the best of it with the little time we had left of the day. Out to eat first and then headed here with just an hour to have fun. I did not want to end the day without making her smile and she really wanted to play laser tag. We make it around 11:19pm, walk through the door as one of the employees purposely walked in front of us and says really loud "Its 40 minutes to closing" ( with an attitude). I walked up to the counter and met him around the counter as he joined a few other ladies. I questioned him on what he said, he repeated it, I thought it was highly rude so I asked him if he wanted us to leave. Even though it was close to closing, I really still wanted to get a game in on laser tag which was only like 10 mins and spend just a few mins in the game room as well. He told me he was just speaking out loud to himself, (as the rest of the girls glared at me with eyes of meanness, I'm assuming because of our timing as well). Jennifer, stepped up with the most perfect attitude and turned the whole situation around in a matter of 10 mins. She put a smile on all of our faces. Because of the confusion and rudeness of the employee, she accommodated our visit and did so which such a perfect attitude. We were able to play a round of laser tag, play a few games and had quite fun doing so in the little time we had left. We saw the guy at the bar and just couldn't understand why he was so upset with us coming in at 11:19 when we had kids and wasn't even intending on going to the bar in the first place. Overall, the game room attendant along with the laser tag attendant was so nice and pleasant! they made the rest of the stay so perfect. We had our fun and rolled on out. Jennifer gave us such a wonderful goodbye and made the rest of the walk out such a pleasant welcoming for us to return, which we will because of her management. Keep players like her on your team, when the head is superior, the team will fall in place as well. Thanks Jennifer