Hampton Inn & Suites Bloomfield Hills Detroit — Hotel in Pontiac

There were good and bad aspects of the stay. The good: The hotel was clean, room was nice and well organized (with the exception of the lack of towels in our room). Breakfast selection was mid to low at best compared to the several other Hampton's we have stayed at-&more on this later. The bad: We asked for towels, twice, without ever receiving them at all. Both times we were promised that someone would be down to bring our towels without anyone stopping. Front desk was very polite but the lack of follow through was unexpected and irritating. Our room had hand towels and washcloths as well as a floor mat towel but no actual bath towels. We also had no conditioner but we did not say anything about that matter as we weren't going to shower without any towels to use. Another issue-was noise- never stay in room 104- unless you don't mind being startled awake in the early morning hours by some terrible banging and thumping noises made by the adjoining kitchen or utility room (not really sure what it was but it was close to the dining area). It almost seemed intentional and made it impossible to sleep. Finally breakfast- whomever is working that department was lacking in getting things out or keeping up with wiping tables down. It may have been too busy since it was a Saturday- HOWEVER- it did not help that the kitchen staff (a single woman from what I could tell) had some family or friends (aka- a group of late teenage boys-young men in their 20's) hanging around the entire breakfast hours eating an unreasonable of food and talking to her constantly. She seemed very attentive to their needs and they were commenting on that she was the best for letting them be there- but they were holding up stations like hostages (and I was not the only one wondering when they might leave- as another patron mentioned these boys had been there for over an hour keeping the waffle maker hostage and pretending to help the kitchen staff woman when hotel management came by (I did not see this, just repeating it). The woman in charge of this area seemed more interested in conversating with these young men than keeping the other areas well stocked or tables cleaned off & after awhile, we just left since we learned these boys had been doing these actions for a long time without any end in site (they would hover the waffle machine and get cups of batter lined up and take turns monitoring the station so that no one could get in-) They were polite to others up there but did not give anyone an opportunity to get a waffle unless you planned on waiting it out in line up at the counter, akwardly- not to mention all the toppings were cleaned out from their waffle marathon (I saw one boy eat at least 6 waffles since they were making 2 at a time and he was stealing his buddies waffles whilst playing around up at the counter. Just disappointed in that situation altogether, and then not having a good nights rest or towels added to this aggravation. Finally- if you use the app- please be aware that your digital key- does NOT open outside doors- so just get a key if your not planning on parking right at the front door or plan on walking around to the...

Fantastic Stay!

Everyone who works here that I encountered through my two week stay were friendly, super helpful in any of my requests and welcoming from day one to my last day! On my stay I encountered front desk employees, a maintenance man, cleaning staff and I think a manager (a lady). I wish I could remember all their names the first week a evening front desk employee Pat, Patty or Patricia (I could be completely wrong on the name) she was wonderful and helped me book an additional room for a new coworker joining me the following week. The second week a front desk employee named Cameron (hope I have that name correct), he helped me print a file I needed for work last minute, found a snow brush for me to use after the snow storm that the car rental company didn’t provide in the car, he even offered to help me clean off the car…who does that these days!?! When ever I stopped at the front desk to ask for help or needed something he never made me feel like I was inconveniencing him or that he was bothered by me. This young man is a true asset to this hotel. He should be a front desk trainer for all of Hilton properties!

The hotel is clean, the rooms are CLEAN, bed is comfortable. The cleaning staff were the friendliest I’ve meet in a long time, smiling and happy. When I checked in the second week the hand soap dispenser was broke when I asked the lady in the hall for a replacement she didn’t speak English very well but she understood what I needed an immediately went to the maintenance man who came to help. The maintenance man was also friendly, smiling and told me his name and said if I needed anything during my stay he was there daily to ask for him. They were both very nice and quick to help, it was remedied within in 5 minutes, if that long.

Breakfast I didn’t use but I seen the lady speaking with guests in the morning on my way out, another thing I don’t usually see while traveling for work.

All of this may seem minor to people who do not travel for work but when you spend weeks away from home all of these gestures make all the difference to us road warriors.

The extra added touches I enjoyed in my room were the coat hooks by the door, the long foot step in the shower placed on the correct side, the tv tray by the couch, and the extra large vanity in the bathroom with the backsplash shelf. I hope this is how they continue to build new Hampton Inns because I loved the new room details.

Thank you for my wonderful stay. I found myself saying at the end of my work days “I’m going home”, home was Hampton Inn in Bloomfield Hills.

I do not travel to Detroit very often but if you do this is the hotel to stay at. I traveled 20+ minutes to work everyday from this hotel and it was worth the drive to stay at such a clean, friendly, welcoming environment. If I’m in the area again this will be my first choice, I would highly recommend this place to families, friends and...

First night of a two night stay.||I approached a member of the room service staff, only to be informed that cleaning would only occur upon instruction from the front desk. After relaying my request to the front desk, I received assurances that it would be taken care of. However, upon our return that night, our room remained untouched. ||Frustrated, I sought an explanation from the front desk, only to be directed to either inform the receptionist or the room supervisor if I want my room cleaned next time. ||Second night of two.||While my son and I were engrossed in the NCAA Men's Basketball Tournament, an unexpected power outage plunged us into darkness. Despite our hopes, the TV remained dormant until the following day, and to our discomfort, the heat failed to return as well. Seeking some form of compensation for the inconvenience, I inquired about a discount, only to be met with a dismissive response citing that the circumstances were not there fault. ||During check, I was once again reminded that the situation wasn't their responsibility. ||To compound matters, the culinary experience was further marred by undercooked eggs on both days of our stay.||I took the time to complete their survey, hopeful that my concerns would finally reach corporate ears. Yet, once again, my pleas seemed to go unnoticed...