Sacramento Marriott Rancho Cordova — Hotel in Rancho Cordova

Rancho Cordova Marriott Review

Do not book this hotel while remodeling construction is going on. My wife and I made a reservation at the Rancho Cordova Marriott through the Bonvoy App for Friday June 21st so that we could attend a wedding in Fair Oaks. We would be traveling by car for a long time and intended on napping right after check-in. We were given a room 723. When we got in the room, there was an incredibly loud racket going on. It sounded like jackhammer above us and appeared to exceed noise level well over over any healthy level. It went on for hours. My Apple Watch issued a warning. When we advised the front desk they told us that there was remodeling reconstruction going on at the hotel, that has been going on for awhile and that it will be going on for a long time.

There was nothing in the app that indicated that there would be construction going on during our stay, and that it would be so loud that it probably violates health codes. In fact, there were no notifications whatsoever on the app or in the email confirming the reservation. We had no indication that there was any construction going on whatsoever.

My wife got a severe headache from the jackhammering noise. We asked the front desk to change our room to be further away from the construction. We were told that the hotel was full and that they couldn’t provide us any other room. I doubt that everybody had checked in when we did . We could’ve been moved to another room and the hotel could’ve provided this room to someone else when they checked in after construction stopped.

We were treated poorly. The room was uninhabitable. We are Bonvoy members and have been using Marriott for years. That will probably change unless Marriott changes their procedures, letting people know that the hotel is in construction, and that the noise may be extraordinary.

It was too late for us to move to another hotel. We were told that the construction would stop at 5 PM, but it did not. When we complained to the the Front Desk they failed to do anything about it.

In the morning, I made my concerns known to the morning manager, Zachary Vega. He said he would pass my complaint up to more senior Management.

I received voicemail the next day from SHARAE TURNER , the General manager. In it she gave me a few Bonvoy points for the inconvenience. That does not resolve my concern. She said I could call her to discuss this but she hasn’t accepted my call or returned it.

Marriott must prominently post the fact that the hotel is on the serious reconstruction on the Bonvoy app, the website and in emails of confirmation and advise people who need to get their while construction is going that they should not pick this...

Rancho Cordova Marriott Review||Do not book this hotel while remodeling construction is going on. |My wife and I made a reservation at the Rancho Cordova Marriott through the Bonvoy App for Friday June 21st so that we could attend a wedding in Fair Oaks. We would be traveling by car for a long time and intended on napping right after check-in. We were given a room 723. When we got in the room, there was an incredibly loud racket going on. |It sounded like jackhammer above us and appeared to exceed noise level well over over any healthy level. My Apple Watch issued a warning. When we advised the front desk they told that there was remodeling reconstruction going on at the hotel, that has been going on for awhile and that it will be going on for a long time||There was nothing in the app that indicated that there would be construction going on during our stay, and that it would be so loud that it probably violates health codes. In fact, there were no notifications whatsoever on the app or in the email confirming the reservation. We had no indication that there was any construction going on whatsoever.||My wife got a severe headache from the jackhammering noise. We asked the front desk to change our room to be further away from the construction. We were told that the hotel was full and that they couldn’t provide us any other room. I doubt that everybody had checked in when we did . We could’ve been moved to another room and the hotel could’ve provided this room to someone else when they checked in after construction stopped.||We were treated poorly. The room was uninhabitable. We are Bonvoy members and have been using Marriott for years. That will probably change unless Marriott changes their procedures, letting people know that the hotel is on the construction, and that the noise may be extraordinary.||It was too late for us to move to another hotel.|We were told that the construction would stop at 5 PM, but it did not. When we complained to the the Front Desk they failed to do anything about it. ||In the morning, I made my concerns known to the morning manager, Zachary Vega. He said he would pass my complaint up to more senior Management. ||I received voicemail the next day from SHARAE TURNER , the|General manager. In it |she gave me a few Bonvoy points for the inconvenience. That does not resolve my concern. She said I could call her to discuss this but she hasn’t accepted my call or returned it. ||Marriott must prominently post the fact that the hotel is on the serious reconstruction on the Bonvoy app, the website and in emails of...

My husband and I stayed at the Sacramento Marriott Rancho Cordova for three nights. We had a miserable experience. From the moment we walked into the hotel lobby, we were overpowered by an air freshener that was so strong I could still smell it my hair hours later. We went to our room and thought that we were accidentally placed in a smoking room but quickly realized it was really musty.

After a long day and record breaking heat, the high temperature during our Sacramento weekend was 106F, we were looking forward to a good night's sleep with AC. Unfortunately, the AC blew out very weak and only slightly cool air. The AC would start and stop throughout the night and our room stayed very, very warm. We had the AC turned down to 68F but the temperature did not drop. My husband and I could not sleep. We tossed and turned and were actually sweating throughout the night. We were hoping the room would cool down overnight but it stayed hot and musty.

Early the next morning we spoke to Brendan at the Front Desk and he said he would ask an engineer to fix the problem. We called three times throughout the afternoon and early evening, working with Whitney who was in training, to make sure things had been fixed. We were assured they had. We returned to our hotel room and found that nothing had improved - the air coming from the AC unit was still weak and not very cool. At this point we were really frustrated. I am 5 months pregnant and I could not rest because of the hot room. We thought that we would give the AC unit some time to cool the room since the Engineer had allegedly fixed the AC unit. Again another miserable night of tossing and turning with no rest.

The next day, exhausted, hot, frustrated and not feeling well, my husband and I asked to be moved to another room. We were moved to another room down the hall and the AC unit in that room was really loud. The unit emitted a really loud noise that we could barely each other when we spoke. Finally, we asked to move to another room level and Erika from the Front Desk moved us to an upgraded room. After moving twice we finally were in a room where the AC...