Staples — Local services in Rancho Cordova

Has to be BY FAR the worst Staples location I've ever been to and just about killed my business with the company.

Refused to exchange a defective product with receipt, wouldn't look at the product, didn't spend more than 10 seconds before telling me no.

Called Staples corporate, on their suggestion I contacted the Natomas Staples location and spoke with the manager there who was incredibly nice and immediately offered to honor the return/exchange policy, they assigned me an associate to work with over the phone and I was helped right away in the Natmoas location, I even bought an extended warranty on the exchanged item as a thank you spiff for making the process so easy.

This store should be re-managed and I'm certainly going to make sure I talk with the regional manager in Roseville in regards to the lack of customer service or care given at this location, every time I come in everyone is tapping on their phones and act like its a huge bother to do anything, I should have just stopped going here a long time ago.

I wouldn't even stop at this location to use...

I know stores don’t like having customers walk in as they are about to close, but I knew what I was going for and was going to make it quick. I pulled up at 5:58 and parked as I started heading to the door a big lady guessing the manager started closing the gate. I opened the door walked in and explained that I knew what I was gonna get and was gonna make it quick . The other staff when I walked in were trying to be helpful and were going to let me walk in and get what I need but the lady stopped me and rudely said there closed, I told her that it wasn’t 6 yet and was just going to grab paper real quick. She just said no and claimed the cashiers to be closed but there were still staff there who in the beginning we’re going to help me. I asked if she knew where else I could get the paper and just said I don’t know and said leave. I’m positive this big lady wearing a grey shirt was the manager and if anything she should have tried to at least apologized for the inconvenience and not been rude about it, or suggest where else I...

As we came in we came in through the OUT doors rather than the IN. Ooops. A kind cashier pointed us to the right area to go, the print/copy/scan desk. All smiles the entire time. At the print desk, the man at the counter listened to our job, and completely understood everything. We needed several pages scanned into PDF to allow easy editing and printing for our court case against a tenant. This was done quick, efficient, and he even helped get us a digital signature. After this was finished, well under 5 minutes this took, he didn't charge us. This amazes me that they can take the time to do all this and not charge. Most print shops do not do this. So staples, is the best print/copy/scan shop, period. I use Ukiah as well, also a stellar store. Please continue to do your best and smile. This goes a long way to producing happy customers who leave these kinds of reviews....