ProSource of Sacramento — Local services in Rancho Cordova

We had very bad experience with these guys. We agree they may have good products. However, their service was terrible. On Monday, May 19, 2014 we visited the store, the lady (Wendy) was too enthusiasm. We just ask her to check if a maple nature engineering wood floor is available and the price. She gave us a price of $4.19/sf and said the one we want is available. She said she would hold 690 sf for us, but we have to put $2,100 deposit. We said we have not decided yet. She said “ok, if you call us Tuesday morning, I will place order for you, and have the products ready on Friday”. Because she was too nice and too enthusiasm that I have signed the order form and paid $2100 without reading the form carefully. I did not think why these gays ask for 50% deposit and this was the final order form. She did not tell us their ridiculous business rule, when she asked us to sign and to pay. On the next day, Tuesday, May 20, we were-visited the store and asked Wendy to cancel our order because we have found another store have similar maple nature engineering floor having identical, size (5x9/16), color and quality for $3.49/sf. She showed us the order form, the form reads “Once ordered, merchandise is not subject to change, cancellation, or return to ProSource”. I agree it was my fault, I have made a stupid mistake by signing the order without reading this ridiculous rule. In my entire life living in US for more than 30 years, this is the first time I had met this situation. She said they cannot cancel our order. However, if we can show evidence in written, they could bit their price. The next day, Wednesday, May 21, we re-visited the store, and showed a price quota from another store in Sacramento, They insisted the one in another store is not identical to theirs. So they cannot match their price. We have wasted a few hours arguing. Finally, they agreed to cancel our order but they need charge us $200 for “RETURNS-RESTOCKING FEE”. Ok, We paid the $200. We think the $200 is worth as tuition for these important lessons: Lesson #1: Never trust a salesperson easily, particularly when he/she is too nice and too enthusiasm. There must be a trap hidden. Lesson #2: Reading the contract/order form carefully before signing. Lesson #3: Never buy goods from ProSource because they service is so terrible. The return/cancel policy is so ridiculous. When you buy any goods in any other US stores, even you a car, or a house, you are always allowed to have at least 24 hour to cancel or return without penalty. In my entire life, I never meet this hidden ridiculous policy like in ProSource before. So I suggest people do not be fooled by this store. If you want to buy floors, I highly recommend EXPO FloorsSacramento. They not only provide good floors with lower price, but also very friendly return/cancel policy. For example, if you over bought from them, you can always return to them without charge as the surplus floors in...

This year I have had the pleasure of working with Krisit Lewis while remodeling our new mountain home. I can't say enough about how fantastic the experience was! Kristi was incredibly knowledgeable about design options, materials, and trends, which made the process so much easier. She took the time to understand our vision and offered expert recommendations that elevated the overall design of my home.

From the very first consultation, Kristi made us feel completely at ease. She listened to our ideas and was patient with all of my questions, offering valuable insights and suggestions along the way. We felt like she truly cares about making our vision come to life. She also has been very helpful wiht the area as we are new to Amador County.

Whether it was helping us select the perfect flooring, which was not an easy task (haha)! We probably had over 30 samples that we picked up and returned! Kristi went above and beyond. With that we then decided to purchased all our bathroom tiles/flooring and countertops from her as well. She also had great recommendations on fabricators and delivery guy who had to get 6000lbs of materials up to the mountain house!! She made everything so much easier during a stressful time. We are not done yet and still needed to get more materials from her and she has been very quick and efficient since the work is being done now. She also offered creative solutions to issues I hadn't thought of, ensuring that every detail was just right.

Krisit was not only professional but also a joy to work with. She always showed up on time, was respectful of my budget, and maintained a positive, 'can-do' attitude throughout the entire process.

I’m so grateful for all the help Kristi provided, and I absolutely recommend them to anyone looking to remodel or update their home. Thanks to her, our house will look amazing!

Susan...

Working with Carolyn on a multitude of projects has been a complete pleasure! Her in-depth product knowledge and friendly, ‘can-do’ attitude is refreshing, especially in the fast-paced schedule and budget driven environment of a remodel project.

As a busy Design/Build firm specializing in the complete renovation of homes, with a focus on kitchens and baths, it is imperative our detailed client proposals are comprehensive, accurate and materials selections not only beautiful, but also available in a timely manner. Carolyn makes this possible with her skills and professionalism.

Carolyn in an exceptionally talented designer and often assists in product selections, and can with ease, make alternative product recommendations for an entire project. Carolyn understands the nature of design and construction and promptly responds to every call and email, including those of our clients.

Her expertise and professionalism are superb and invaluable; she empowers our company with expanded expanded services and thereby contributes to enlarging our client base. We consider Carolyn an integral part of our team, no matter how busy she may be, she is someone we can always count on; we highly recommend her for any project –...