Hilton Garden Inn Redding — Hotel in Redding

We go up to Redding at least once a year, sometimes twice and we always stay at this particular hotel. It's convenient, it's EXTREMELY CLEAN and the staff in every area of service there is phenomenal.

Front desk is always awesome. I've never had a disappointing interaction with anyone who has helped me. They are always so nice, so welcoming and so accommodating. Check in to check out to everything in between...... they're always outstanding when engaging with.

The servers at The Grill are attentive, warm and also extremely accommodating. They go out of their way to ensure that you're service is always a step ahead. When a server can see what you need before you have to ask for it or wave them down it makes for a great dining experience. It matters when a server cares about their customers and this has always been my experience there.

The complimentary coffee in the morning is strong, hot and is exactly what a tired traveler needs and the food in the restaurant is really good!

Housekeeping has a great attention to detail and is very respectful of your privacy. The rooms are spotless and sanitary and comfortable. I have either left something behind or have called looking for something I've left behind several days after checking out a couple of times and if anything was accidentally left in my room they hold it and send it back. One year my son left an expensive game controller and they returned it to us a week later. AMAZING! Another time I thought I left my luxury brand eyeglasses and they looked and looked..... they finally called me to say they just couldn't find them. Then of course I found them in my car 2 days later. (sorry about that!) But they went above and beyond looking which I doubt other hotels would do. Not to that extent anyway.

The 1 and only problem I've had in the 8 or so years that we've been going there was an issue with another guest and his behavior. The hotel addressed immediately and rectified it well beyond our satisfaction.

I don't have a bad a thing to say about this hotel and it's incredible staff. Whoever is in charge of hiring knows exactly what it takes to maintain outstanding customer service and great hospitality and all of the people who are there who attend to the guests are an example to follow.

They are courteous, professional, patient and they know exactly what it takes to work in guest services and to be successful in ensuring hotel guests are happy and comfortable.

I dont even bother comparing otjer hotels when I start planning our trip up. Why bother? When our experiences have always been stellar there is no reason to go anywhere else.

See you again...

I booked a standard king size room for two nights in this hotel via booking.com, which I left a reservation message as hoping to have a quiet n safe room in high floor, however, l was assigned to a 3rd floor room facing to the 5th road, which is noisy, it’s not ideal but I tried to get used to it, however, for worrying my insomnia problem, I went to the reception desk and tried to seek help from staff there to change a room. The staff said ‘you only required a safe room in high floor which exactly was what we offered to you, and all rooms have been sold out, you need to come to reception in tomorrow’s morning’, this confused me as it’s different with my reservation message, when I tried to figure out the reasons of this problem (e.g. why I asked for quiet room but they said no such information received, why I can’t change to another room today, whether all rooms sold out indicate all rooms are already occupied, whether any evidence they could share with me so that I could raise complain to the 3rd party for their staff missed the reservation information, when I should come to the reception in the second day to ask for changing a new room, etc.), maybe because I’m a foreigner and English is not my major language, I need to take time to understand and ask questions correctly, that staff began to be very impatient and start to repeat ‘there is nothing we can do today’ in a loud voice for over 3 times, I have to say I got what you mean but I still have questions, then the most funny part is coming, she said ‘I have other guests waiting now, if you’d like to complain this problem, you could call the general manager later, but I need to handle the other guest’s request now’. To be frankly, there is only one guest waiting at the reception, if she asked if she could handle another guest’s question at first and come back to me later, I would be very glad to let other guests be the first, but she spoke in that way which is so rude and so mean, I even cannot believe this is from a reception staff of Hilton! ||As an international guest, I do feel NOT being respected from the beginning of this conversation, I just summarized serval key suffering moments I experienced but not all, this staff’s communication attitude in the whole conversation is alike ‘I told you it, that’s not my problem, why cannot you accept and go...

During my recent stay at the Hilton Garden Inn in Redding, California, I had the pleasure of dining at their in-house restaurant, and I must say, it was an extraordinary experience. The highlight of my stay was undoubtedly the culinary skills of the chef, Koa.

From the moment my meal was served, it was clear that Chef Koa possesses a remarkable talent for creating exceptional dishes. The flavors were perfectly balanced, and the presentation was impeccable. Each bite was a testament to his dedication and passion for his craft.

What truly stood out was the authenticity of the food. It's rare to find a chef who can infuse such genuine flavors and creativity into their cooking. Chef Koa's dishes were not only delicious but also had a unique touch that made the dining experience truly memorable.

Beyond his culinary expertise, Chef Koa's warm and friendly demeanor added a personal touch to the dining experience. He took the time to ensure that everything was to my satisfaction, and his passion for his work was evident in every detail. I would like to also add that During my recent visit to the restaurant at the Hilton Garden Inn in Redding, California, I had the pleasure of being served by Shelly. From the moment we were seated, it was clear that Shelly, though seemingly new, possesses exceptional people skills and a genuine passion for customer service.

Shelly's attentiveness and proactive approach were evident throughout our meal. She consistently checked in to ensure we had everything we needed, yet did so in a way that was never intrusive. Her timing was impeccable, and she effortlessly balanced being present with giving us space to enjoy our meal.

What truly set Shelly apart was her warm and inviting demeanor. She made us feel genuinely welcome and comfortable, adding a personal touch to our dining experience. It's rare to encounter a server who can make you feel like a valued guest, and Shelly did just that.

I have no doubt that Shelly will be a tremendous asset to the Hilton Garden Inn. Her outstanding service made our dinner exceptional, and she has set a high standard for what excellent customer service should be. I am already looking forward to my next visit, knowing that the hospitality and dining experience will be top-notch, thanks to Shelly.

Thank you, Shelly, for making our evening so enjoyable. Your dedication and professionalism are truly...