Ulta Beauty — Local services in Redding

I've been in this new store 3 times, twice to purchase and once to do a return and every time I went, everyone I interacted with was very nice and very helpful with what I needed.

It really bothers me that in 2025 we live in an era where EVERYONE is now a Karen who come online to lower the rating of an entire store because of a bad experience like it was even that bad. Seriously ridiculous. The entitlement is off the charts and I doubt they go out of their way the bunch of times things go great, but they sure are quick to make a stink if things even slightly don't go perfectly. I've had Karens do the same thing at my job when it never even happened as they described. Something INSANE should have to happen for you to vote a new store 1 star, but people experience the slightest discomfort and they automatically go Karen. Be a little less entitled, people. Life will go on if no one helped you find the lip gloss you need! It gives a bad impression of the entire store when most of the time it's the customer who is the problem 90% of the time,...

I asked if they had a certain shade of lipstick I didn’t see in the floor. The employee said “probably not” and brushed me off so I took them for their word and just checked out with a different shade. I went on the app to double check if I could order the shade I wanted and they said I could order it for pick up at the store I was JUST at. So I did. What do you know they had it in stock. Wasted my time and gas when they could’ve just checked for me when I asked? The store...

I was excited to see the new store as it’s closer to my house but I think I’ll stick with the Mall Location. I walked in and yes, I was greeted but then the three employees in the store just stood there at the registers and talked to each other the whole time I wandered around the store. I couldn’t find the product I was looking for so I walked back up to the front to ask and who I can assume was the manager helped me find it. I don’t know, I just found it kind of...