Genuine Kitchen and Bath — Local services in San Carlos

We initially found Genuine Kitchen and Bath because the house next door to us was going through a remodel before selling. When the realtor invited “the neighbors” for a sneak-peek on opening weekend, were we able to walk through the updated space, evaluate craftsmanship, and speak to Jason who project managed for Genuine Kitchen. We called for an estimate, and Brian saw us within a week from initial call. Our main goal was to renovate the kitchen (the exact floor plan as next door!) and update floors throughout. We also had additional requests but wasn’t sure about overall budget, so we asked for these to be line itemed: adding can lights in the living room, add an overhead fan in master bedroom, change interior doors throughout. We ended up agreeing to everything except the doors. But the best thing about this consultation--we were able to talk through timing. We had vacation planned for 2 weeks in June, and it would be perfect timing if demo + floor installation could be completed while we were on vacation. Brian suggested renting a PODS unit for our driveway and that’s where most of our furniture lived while renovations occurred. Talking through the workflow helped settle my nerves about the project. We signed our deposit over March 18, which was 3.5-4months from when initial work was scheduled to take place. This ended up being perfect timing for us. Flat front cabinets = 8week lead time, and another couple months to select countertop and kitchen fixtures. We were given a list of items to purchase, and I was eager to select all the fixtures to fit our style and price. I emailed my selection list to Genuine Kitchen, and they were helpful in pointing out some corrections (buy the certified outlets!) and suggestions (cabinet handles are better than edge pulls!). 48hrs before we were scheduled to leave for vacation, we had to cancel (health reasons). Since we had planned to be out of the house during renovation of the floors we secured hotel + airBnB for 12nights. We asked Genuine Kitchen if we could move back into the bedrooms on day 12 of what was supposed to be 14 days. We were so thankful everything worked out and Genuine Kitchen completed the bedrooms so that we could move back in earlier than scheduled. The bulk of the kitchen renovation occurred while we were simultaneously living in the house—they setup a zip wall between the spaces. The work crews were organized, courteous, and tidied-up after themselves every day. We expect dust during construction, but they tried to keep it to a minimum. Overall, Genuine Kitchen had great communication for us; both email + phone, and I wouldn’t hesitate to reach out to them for...

After quite a while of trying to find someone to redo our kitchen who would do the design as well as the work, we discovered Genuine Kitchen and Bath. Brian met with us to understand what we were looking for and then began creating potential re-designs of our kitchen and dining room space. We went back and forth a bit before settling on the design that we really loved, but we got there.

Brian also connected us with a great cabinet designer, Martha at Danmar Cabinets, and during the cabinet design process the three of us communicated via email to ensure we were all on the same page, which was super helpful.

From the beginning, Brian was up front about the process, timeline and what to expect during this job. There were, as typically happens, things that came up that we hadn’t originally expected. Whenever that happened, we got clear answers on which things were included in the original job cost and anything that would be extra if we wanted to have them do it.

Brian’s crew was great. His main guy, Junior, was there almost every day and was hard working, friendly, and great at communicating with us. Junior did a great job of cleaning up the job site each day to ensure it was safe both in the backyard and the front yard. We even had neighbors comment on the cleanliness of the job!

Junior was on-site working hard every day and managed the other subcontractors as they came and went. Most of the subs were great, though we did have an issue with one of them. But we were very pleased with how Brian, Dianna and their crew handled the problems with that sub.

Dianna was a big help with all design-related questions that came up along the way. She gave me clear instructions about where to get things (like the grout for the tile) and helped me decide on the color. It was great to have her expertise readily available to me.

Brian and Dianna were very responsive to any concerns we had along the way. They were eager to make us happy and uphold their reputation. In the end, the project extended just a couple weeks past the original estimate of 2 months - mostly due to the subcontractor we had trouble with and a couple extra things we had them do (like add lighting in our living room area). I’ve heard horror stories from people having their contractors string them along for months not finishing the project. That was not our experience at all, just as Brian had promised, they finished the job completely and efficiently.

I highly recommend Genuine Kitchen and Bath for any home project you have. If we decide to do another project down the road, we’ll definitely...

We recently embarked on a journey to transform our parents' worn-out kitchen and home into a haven we could truly call our own. After meticulous research and recommendations, we entrusted Genuine Kitchen with this monumental task, and we're delighted to say that they exceeded our expectations in every aspect.

From the initial consultation to the final touches, Genuine Kitchen showcased unparalleled professionalism and expertise. Brian, our main point of contact, was a gem throughout the process. His communication skills were superb, keeping us informed at every stage and readily addressing any concerns or queries we had. His dedication to ensuring our vision came to life while adhering to our budget was truly commendable.

One of the standout qualities of Genuine Kitchen was their commitment to timelines. Despite the complexity of the project, they promised a completion date and delivered on it precisely as agreed upon. This reliability and punctuality are rare finds in the remodeling industry, and it speaks volumes about their integrity and efficiency.

As for the results – we're beyond thrilled! Genuine Kitchen has breathed new life into our space, transforming it into a functional and aesthetically pleasing environment that we're proud to call home.

In conclusion, we wholeheartedly recommend Genuine Kitchen to anyone seeking top-notch remodeling services. Brian, Dianna, and the entire team have not only revitalized our home but also enriched our lives with their professionalism, integrity, and unparalleled skill. We're immensely grateful for their outstanding work and wouldn't hesitate to enlist their services again in the future. Thank you, Brian & Dianna, for making our dream...