Four Points by Sheraton Saginaw — Hotel in Saginaw Charter Township

Me and my family wanted to take a nice 5 day vacation close to Frankenmuth.. well when we booked our hotel we were supposed to have a microwave and fridge which we did not have when we arrived. We decided to let it go even though we paid more than the people in suites, even though we booked over a month in advance. My children were getting ready to go to bed while me and my wife were unpacking and my oldest daughter got into her bed with her younger sister and stuck her foot right into a chewed up piece of gum. After this we went to the front desk to inform them of this. The lady behind the desk was not able to do anything about it. Later that night we went down to the front desk to get towels and another worker was working and we informed her of what happened and she was very helpful in getting us to the correct room. We were switched to the room that we actually paid for "after being told all day the suites with microwaves and the refrigerators were all booked. This room had a serious ant problem, dirty sheets, dirty shower that leaked all over the floor, and neighbors who were screaming and fighting down the hallways all hours of the night. About 3 days into our stay my wife went to the front desk to ask for toilet paper and was told she had to wait for housekeeping to come to our room. She informed them that we were completely out of toilet paper and that my husband was on the toilet. Still the lady behind the desk stated that we had to wait for a housekeeper. Throughout the entire stay, we watched the housekeepers come in and out of the rooms, only going in with sheets. Not once did i see them go into a room with clean blankets or comforters. The service from half the staff was ridiculous. I would NEVER come back to this location. The hallways were so hot that you immediately start sweating as soon as you step into the hallways. The floor and elevators are beyond dirty. And when bringing all of this up to the staff, not one thing was offered to us for all of the problems even though we paid for 5 nights from hell "nonrefundable". I can't understand a place that has their customers so unhappy and just do not seem to care. We decided to extend our vacation for 1 more day, but decided too take our...

I stayed at this hotel because it was recommended to me by a relative who was getting married on the area, but I would absolutely not recommend it to anyone else. ||First, it is undergoing a significant renovation that isn’t publicized on their website. It’s a construction zone with caution tape all over. There is also a layer of fine particulate matter on every surface that didn’t appear to be cleaned at any point in my multi-day stay. It felt like a biohazard, and I could feel my lungs tightening up whenever I walked in from outside. The only place to sit was a mantle ledge that would leave your butt covered in white powder. I know because my butt print from the first night remained as a reminder of my stay through checkout. At least wipe down the obvious stuff, come on now. ||The pool which was advertised as heated was frigid. I had been looking forward to enjoying a lot of pool time, but after 15 minutes, I was shivering so hard I had to get out. The pool also was dirty, with numerous pieces of trash in it that weren’t cleaned over the entirety of my stay. And the pool towels. Honestly, why even have them there if you give your patrons bath mats. Bath mats! Which aren’t pool towels. ||The rooms are incredibly dark. When I had every light on in the room, it still felt like I was in a log cabin in the middle of nowhere at 2am. And don’t even get me started on the showers. Whoever designed a shower with a stationary wall that requires you to get drenched by a blast of cold water to turn the thing on should be forced to use that design in their own homes in perpetuity. When I’m waking up, I don’t want to be tired, naked, and freezing cold. That’s how the showers left me. ||The beds were extremely comfortable. The one positive. ||Overall, whoever runs this hotel needs to serious reconsider their occupation, if there even is someone running it. Don’t charge people what you do and give them a bait and...

I stayed at this hotel because it was recommended to me by a relative who was getting married on the area, but I would absolutely not recommend it to anyone else.

First, it is undergoing a significant renovation that isn’t publicized on their website. It’s a construction zone with caution tape all over. There is also a layer of fine particulate matter on every surface that didn’t appear to be cleaned at any point in my multi-day stay. It felt like a biohazard, and I could feel my lungs tightening up whenever I walked in from outside. The only place to sit was a mantle ledge that would leave your butt covered in white powder. I know because my butt print from the first night remained as a reminder of my stay through checkout. At least wipe down the obvious stuff, come on now.

The pool which was advertised as heated was frigid. I had been looking forward to enjoying a lot of pool time, but after 15 minutes, I was shivering so hard I had to get out. The pool also was dirty, with numerous pieces of trash in it that weren’t cleaned over the entirety of my stay. And the pool towels. Honestly, why even have them there if you give your patrons bath mats. Bath mats! Which aren’t pool towels.

The rooms are incredibly dark. When I had every light on in the room, it still felt like I was in a log cabin in the middle of nowhere at 2am. And don’t even get me started on the showers. Whoever designed a shower with a stationary wall that requires you to get drenched by a blast of cold water to turn the thing on should be forced to use that design in their own homes in perpetuity. When I’m waking up, I don’t want to be tired, naked, and freezing cold. That’s how the showers left me.

The beds were extremely comfortable. The one positive.

Overall, whoever runs this hotel needs to serious reconsider their occupation, if there even is someone running it. Don’t charge people what you do and give them a bait and...