Hilton Garden Inn Salina — Hotel in Salina

We stayed at the Hilton Garden Inn in Salina KS. Shortly after plugging into a ChargePoint L2 charger I got a message that I am going to be charged $2.31 per hour for the first four hours, and then the rate would go to $5.00 per hour. When I looked at the full charge schedule, they were also going to charge $0.25 per kWh for the first 4 hours and then it would increase to $0.35 per kWh. ||My experience with Hilton properties has been that L2 charging is generally free, so you could see why I was so surprised. I unplugged and drove to an EA L3 charger and then came back to my room.||Knowing full well that the price on the charging was above his pay grade, I complained to the manager that this was excessive since based on the 6 kWh put out by these chargers, it would normally take all night to reach 80% charge.||He was full of misinformation. The first thing he said was that all Hilton Gardens charge the same rate. So, I did a little research. The Hilton Garden in Hays KS has 4 Blink L2 chargers and they charge $0.39 per kWh, and no parking fee. The $0.39 is a reasonable rate and I wouldn’t have any problem with it, although the Hampton Inn in Hays is totally free.||I also, just for grins, checked in Hilton Garden Inn in downtown Colorado Springs. The downtown hotel charges all guests for parking, but charging is free.||His second bit of misinformation was that the reason the rate goes up after 4 hours was that vehicles should be able to fully charge in 4 hours. At a charge rate of 6 kWh, this would never be the case if the battery is down at all. And even if it were two, you check in a 9:00 pm and then need to get up a 1:00 am and unplug the car?||His final bit of misinformation was that the rate goes up after 4 hours because it puts more stress on the charger. Well, I am not an electrical engineer, but I have been following charging technologies for several years, and I have never come across any indication that extended charging on a L2 charger stresses it. Could be the case on extended charging on a L3 charger, but it would also be hard on the car’s battery.||In any case, I won’t be staying at this hotel again. There is a Marriott Courtyard a couple blocks away that has free charging. But I will be sure to check the price on charging before booking hotels in...

Long story short. If I could give it a “0” I definitely would for customer service. WORST customer service ever at a hotel!!! We are originally from Salina, moved to Colorado, not even a year later and we came back to visit family during a family emergency! My husband had already booked our room with a “3rd party booking agency” as the rude lady had told me over the phone. But because my husband still had a saline county ID he wasn’t able to keep his booking because they don’t book “locals” as the woman had told me over the phone after he had already booked and paid! This of course had me very frustrated because we are already traveling back for an emergency so we had to end up switching hotels because they said we were still “locals” the lady also told me after I expressed my concerns for the situation how we booked during a family emergency and both of our IDs were still in KS because obviously during the Covid situation and moving to Colorado during the pandemic that we couldn’t change our ids right away she didn’t care and said I quote “there are plenty of hotels that will take you”. Yeah okay I would definitely rather take my money else where. What a total waste of time and rude customer service. My family and I will now take our business else where rather than Hilton. This was just ridiculous and a waste of time. ALSO I would go gracefully across the street to the amazing customer service hotel, the Holiday Inn, they have AMAZING customer service and were very helpful! Also beautiful rooms, warm pool, hot tub and breakfast! PLUS no...

Disappointing. Not worth the $324 I paid for 2 people for 2 nights. If you want breakfast, it's an additional $11 per person. Be aware a $30 charge per night hold will be placed on your card in addition to the room cost. The best thing I can say is that the mattress is extremely comfortable and the Neutragena products were a nice touch. I will not book a reservation here again. Most staff were wonderful, but the person my husband talked to about the hold on our credit card was extremely rude and kept talking over the top of him.

I have read the response from the owner and want to say that I did not go to a third party site. I went to the Hilton website. An employee told me when I checked out that she couldn't give me a receipt because even though I went to the Hilton website that there are "leeches" out there on the web that snatch the reservation away from the website. Sounds like Hilton's website isn't secure. Also my issue regarding the hold on my card wouldn't have upset me if I'd received proper info at check-in. I said my card had already been charged and asked if the reason my card was needed was so they could verify my info. I was told yes and also so that if we decided to get snacks or a meal the card would be on file to charge. I felt the way it was put that they needed the card I had paid for the room with. I was never told a hold would be put on that card and that is what I'm upset about. If I had been told the truth, I would have given a different card so that the card I reserved with wouldn't end up going...