Anniversary Inn South Temple — Hotel in Salt Lake City

Let me start by saying that I stayed in the "Khan Suite"—which is fitting, because I felt thoroughly conned. if your romantic dreams involve stained bathtubs, cheaply decorated rooms that feel like they were furnished from a clearance sale at a thrift store, and a front-desk clerk who appears to have just escaped from a public health poster about meth, the Anniversary Inn Salt Lake City is definitely your place.

Upon arrival, our greeting at the front desk didn't exactly fill us with confidence; I felt a noticeable twinge of trepidation as I cautiously filled out the breakfast card. The young lady working there exhibited what I'd diplomatically describe as "distinctly meth-adjacent" characteristics, think blackened teeth, questionable hygiene, and the kind of extreme thinness usually reserved for runway models, except without the glamor and with significantly fewer teeth. Now, I’m no expert on illegal substances, I still get nervous buying cough syrup, but if I had to make a guess, I'd say management should immediately test their lobby coffee creamer for amphetamines.

We bravely proceeded to our “romantic suite,” which bore a suspicious resemblance to the set of a crime drama involving toxic mold and abandoned buildings. The bathtub featured stains so unsettlingly vivid and extensive that it looked more like evidence in a forensic investigation than something meant for relaxation. The fireplace glass was so thickly coated in soot that instead of romantic flames, it appeared to be concealing the cremation of a very unlucky raccoon.

As for the furniture, let's just say I’ve seen better condition on roadside couches advertised with signs saying "Free, possibly haunted." The bedding had all the freshness of a middle-school locker room and was probably last changed during the Carter administration.

Needless to say, we retreated with the urgency of someone realizing mid-bite that their gas station sushi might be moving. Upon requesting a refund, we were informed, cheerfully, that the moment we stepped foot into the room, we had officially "used" it, presumably in the same sense that briefly stepping on gum on the sidewalk means you’ve permanently bonded with it. We also asked to speak with a manager and were told that was not possible. The only avenue for feedback, we were told, was via email, presumably one routed directly to a digital trash can.

In conclusion, if you’re looking for romance, cleanliness, or sanity, your evening would be better spent in your car, a vacant bus station, or possibly the chimpanzee enclosure at the zoo. If, however, your fantasies involve deeply troubling encounters and frighteningly unhygienic surfaces, congratulations: you've found your dream destination. Just don’t be surprised when management replies with the same generic response they give to every bad review, claiming they've 'fixed all the issues' which is true only if their definition of 'fixed' includes denial and air freshener.

One star, because at least the walls didn’t actively...

My wife and I recently decided to have a fun overnight stay at the Anniversary Inn (South Temple Location) in the Phantom of the Opera room (mainly since we thought it was awesome that such a room existed) on the Sunday 13th - Monday 14th (overnight). The lady at the front desk as we checked in was very kind and polite, answering any questions and wanting to ensure that we would have a genuinely good stay (superstar employee). Firstly the room was located in the basement area, as you had to leave the building and go down a steps to the room, which is underneath the building Initially as we got into our room, there was an odd smell, sort of musty. Looking at the carpet it had looked to not be in good condition, or at least not cleaned properly in some time. The carpet near the vents also looked torn. We decided to use the jet tube firstly, and as my wife exited our bath she noticed a long bug on the steps, to which she crushed. We decided to not make a big deal of it since it was just one bug. Later on into the evening, after I had fallen asleep, my wife went to the bathroom and notice 2 more bugs like that in the bathroom on the floor. At this time it was too late to talk to anyone at the front desk, as there was no overnight attendant. She decided to try and fall back asleep. When we both woke up, we notice more of these long black bugs had appeared in the room, mainly in the bathroom. We decided to get dressed and pack up, as there was no way we were gonna eat a breakfast in that room. As we packed up our belongings, more bugs began to appear in the sleeping area. I picked up my clothes off the floor and shook out my shorts and shirt to find these bugs inside them. After we hastily left the place, I went to pack up our vehicle and my wife went to get us checked out. It was about 8:30 am and we had listed to have breakfast at 9:30 for context. My wife went up to the desk and requested to checkout early, with the different front desk attendant asking “oh you haven’t had breakfast yet”. my wife responding “yes we know, the room is crawling with bugs, we are not eating in there”. The attendant responds with “oh yeah, that’s just how summers are here.” WHAT?? My wife again brings up that there are bugs all over the room and the attendant responds with again “yeah, summers bring a lot of bugs in, so ill just send the billing information to your email.” He didn’t offer any kind of empathy or anything. Basically just said “mhm, bye” My wife was angry but didn’t want to lash out like a karen and left.

We attempted to call later to ask for a manager to speak to about the matter, but were hug up on after we explained why we were calling.

Safe to say, not only was the presence of bugs in the room a huge let down and disgusting idea to know of, but the attitude of the attendant to our being upset was terrible. We took pictures that will be included to back up our experience.

Extremely disappointed at this experience, and will not be recommending this place to...

Bed bugs. My husband booked the Anniversary Inn Suite recently to surprise me for our anniversary. We have stayed at the 5th south location before and we both enjoyed it. We checked in around 7 to drop off our stuff and went out to dinner. We came back around 9. At around Midnight, I needed to use the bathroom. Our hearts dropped when we saw a bed bug crawling on the bathroom floor. Something to know about bed bugs, if you find one within 24 hours of staying in a place that means that place most likely has an infestation problem. Additionally, bed bugs have a very distinct shape that make them very easy to identify. The only bug that comes close is a bat bug, which are very unlikely to be in a bedroom. We grabbed the bed bug with a tissue and put it in a zip lock bag to give to the front desk attendant. We know pest control companies will come and analyze a bug to determine if it is a bed bug or not. He looked at it and said "I am so, so sorry." and "I'll have a manager call you tomorrow." We then asked for a trash bag to put all of our stuff in and left around 12:50 a.m. We got home an hour later and left our stuff outside. We spent much time sterilizing clothing/bags and analyzing items the next afternoon. I guess you could say the anniversary wasn't going as planned. My husband set his alarm to wake him up at 8 a.m because he anticipated the manager would want to address the problem immediately. No one called. He ended up calling around 12p.m to find out the manager wouldn't be in until Monday. Okay, no problem. However, no one called him Monday. He ended up calling on Monday around 2 p.m to find out they wouldn't be there until Tuesday. Okay, no problem. However, again NO ONE called, so he called on Tuesday to find out the manager wouldn't be there until Wednesday. Okay, no problem, but no one called him on Wednesday. He ended up calling at 3:30 p.m to find out that the manager is only there from 7 a.m to 3 p.m. Okay, no problem. No one called him on Thursday. He ended up calling on Thursday before 3 p.m. and finally got a hold of a manager. We assumed they would give a full refund and say they were working on the problem. They did refund most of the money except for the $50 deposit. Their reasoning? They had their maintenance person look in to it and determined it wasn't a bed bug. They said it was another bug (He believes the manager said a boxelder bug). If you want to risk staying at Anniversary Inn know that they very likely have bed bugs. They are not dealing with the problem. If a place is even suspect of having bed bugs, they should have a professional analyze the bug to confirm. They should not dismiss concerns. We have pictures and videos of it. It definitely resembles a bed bug and not a box elder bug. Bed bugs also come out at night, unlike boxelder bugs. Bed bugs are more likely to be found in a bedroom than boxelder bugs. Also, any other poor experiences you may have at this location will not be addressed unless you...