Super 8 by Wyndham San Antonio Pearl District / Downtown — Hotel in San Antonio

Horrible!!!!!! I got all the way down there for a very late check in @ 1am and was exhausted...even though my room was already booked and paid for- I wasn't allowed to check in because there was a mandatory $50 (refundable) deposit?! ABSOLUTELY NOWHERE on any of my emails, confirmation PDFs,or websites did it say this....NOT TO MENTION---- I called earlier that evening (around 8pm) to confirm my booking and inform the staff that I wud be checking in late,just to make sure they didn't cancel my reservation, and EVEN THEN I was still NOT. Informed of ANY deposit. I unfortunately did not budget of plan for that extra $(everyone is hurting a little in some way from this pandemic/recession so it is what is- I didn't have the money to spare) so I had to argue with customer service over the phone in order to cancel my booking with A FULL REFUND(which I eventually will receive in 7-10 business days). Meanwhile this ENTIRE TIME I am FREEZING to death outside to the point to where I cud no longer feel my fingertips or or toes(because I wasn't allowed to wait inside the lobby even tho I had on my mask and there was a Plexi glass divider separating the employee from me as well) while I frantically tried to figure out how to find somewhere to go and how to get there BECAUSE my money was currently in limbo waiting to hitbmybacvount for a refund!!!! Luckily I barely had enough $ to get a Lyft to my nearby friends place to stay for the night or I could've gotten SERIOUSLY ill from sitting out in the cold(longer than the hour id ALREADY been out there trying to negotiate with customer service and figure things out)...I know San Antonio's weather/temps dont necessarily get the "coldest"....BUT I LITERALLY felt like I was going to freeze to death.(it was to the point past shivering down right into PAINFUL).Not even on a professional level but at least at a human decency/empathetic level- the employee (instead of just basically tuning me out as he watched whatever movie or show he was so enthralled in that, he cudnt peel his eyes away from it for even a log enough period of time-5 mins- to at least try to ACT LIKE HE GAVE A S*!??!!) cudve made a small exception for a few mins to let me thaw out a bit or until the issue was handled or got figured out while on the phone with customer for their mistake?!!(I mean the lobby is open during the daytime so?...) or maybe.... AT THE LEAST-----Offered some sort of apology/condolences for their inconsideration & lack of proper information or the slight "snag"/ mishap that occured due to their vague or non existent posting of deposits in their policies?!!!! Had to be one of the saddest displays of customer service, problem solving and just human decency I've ever had to endure in my life!!!!!! I don't leave reviews very often but this one I FELT I HAD TO BLOW THE LID OFF OF--- cuz even now almost an hour and half later IM STILL TRYING to shake off that that deep inner chill I received from being left to freeze outside from something that was even my doing or under my control when it came down to it?!!? Ugggggh what a pathetic excuse for WHATEVER THE HEKL U WANNA CALL THIS ESTABLISHMENT AND ITS "EMPLOYEE(s)"....😵wow?-I mean...

The door to the first room we were put in had cracks in the door (side, top, bottom) as to where light and outside elements were coming into room. The floor was soaked with water as if they had just attempted to clean it right before we got there. Took towels to wipe up the water and it was black. Went to the office to inform them of the situations and the young girl at the desk working, Selena, had a horrible demeanor and no customer service standards at all. Asked what we wanted her to do and I told her we didn't feel safe with having our daughter in that room so she gave us another room but said we had to give her the key to first room before she could give us the new key. That means we had to take everything out the room, turn in those keys, get new keys, take our stuff to new room. Upon walking to check out new room, find out that room was the same way when it came to the door. Asked for money back to try and find a different place to stay but would have to wait 3-5 business days to refund to my card. So we had to stay. She then put us in a third room on the top floor overlooking the pool. Ugh! There was mold along the baseboard/floor between bed and nightstand, they NEVER take the bed skirts off the beds to wash them because they were dusty and nasty, cigarette burns on the blankets, etc. The pool was disgusting...the water was murky, looked like used bath water. So now on top of dealing with unsafe horrible rooms, my daughter does not get to enjoy the pool on her vacation. She was so upset about that! Third room's door closed but it was hard to open because the handle was messed up. Left the tied up bags of trash outside the door the next morning on our way out for the day. We make it back that night and guess what? It was still there with tons of ants outside our room door. Called the office, on our cells because there was no phone in this room, to ask for towels and was told that we had to bring them the used towels before they would give us some. WHAT?!! Oh yeah, the phone in first room... DIDN'T WORK! The old guy that was doing housekeeping, if that's what you want to call it, NEVER came to our room in any attempt to offer cleaning. Good thing I brought Clorox disinfecting wipes. Breakfast? We only got one granola bar, 3 cutie oranges and 3 small juice boxes as if we were toddlers. Thankfully we brought our cooler. Cannot reiterate enough how unprofessional Selena was...the attitude and poor customer service from her is sooo...

By the way, there's a great value motel nearby called Americas Best Value Inn San Antonio Downtown At I-10 E - San Antonio; No deposit required. Just a few blocks away!

and Super 8 by Wyndham cannot compete with it. All we customers ask for is HONESTY. Once you give your credit card info, they got you. It's the personal info they want. So, give it ONLY to honest hotels that are upfront, and sue those not upfront in Texas at Small Claims court. Call the Court and ask how. Make sure you get printouts of every detail for the Judge. It takes a couple of weeks to get the hearing.

AT "SUPER" 8 by Wyndham:

The Owner responds to GoogleMaps reviews as if we had enjoyed our stay, claiming the motel has high standards; but that's when they are charging your card. Then, they are efficient. For me, there was a malfunction in the room; and at 9:30A.M. there was no maintenance staff. The guy at the front desk tried to blame me for not reporting it at 10pm(!)

Thanks to the other Reviewers here... On the other hand, if you don't take the motel owner(s) to court, nothing will change. At least DISPUTE THE CHARGE TO YOUR CREDIT CARD. Help others. If you are a tourist or traveler passing once through Downtown San Antonio TX you'll probably simply vent here in a review on GoogleMaps. The hotel management couldn't care less.

The management kept your money, right? They got what they wanted, but they are liable under Texas law. But most people are too busy to help get the law enforced, so they let the problem get worse. Wyndham is a big company.

Now, some things in my assigned room were in order. But i paid for EVERYTHING, not only for part of the room to be in order.

I am a nonsmoker, but therefore i have a keen sense of smell, and i sensed that someone had smoked in that non-smoking room before it was assigned to me. I'm sure it was better than most rooms there, from other reviews here.

What they tell you, or what you read on the window at check-in is not always what they'll do. They say they will inspect the room AFTER you check-out, but don't let you witness the inspection. If they want to they can invent damage to the room, dishonestly. How...