Good Living Inn — Hotel in San Carlos

The reviews over 3 stars can't be serious . I suppose if you reserve this 2 weeks in advance, I could see rating this 3 stars because the price would be ~ $100/night, but 4 stars is completely misleading. I saw it was decently rated and booked a room last-minute. It was the cheaper than Lia, but higher rated, so I figured why pay more. The street noise is awful and the heater is a loud wall mounted unit. It's in terrible shape and loud AF. I had a terrible night's sleep. The the door/trim/paint/carpet are in poor shape, the hot water conked out on me while I was taking a shower... those aren't great, but the noise is what prompted me to...

I sent the accommodation a request via Booking.com a few days before my arrival, asking them to cancel the first night as I would be arriving later. At that time, I could have canceled the entire booking (8 nights) free of charge.

Unfortunately, despite several requests, they did not reply and still refuse to refund the price of the first night (almost 150 USD). The hotel refers to Booking and Booking refers back to the hotel. Simply ridiculous and dishonest...

Cleaning staff is great and are always very kind when we interact with them. I’ve spent a lot of time here in the last two years and the management/guest service staff are nice, but have been wildly incompetent. Very poor service on their end. We’ve gone hours without power and water and the response has been “it will be on in 30 minutes,” or “it should be...