Hampton Inn San Diego/Del Mar — Hotel in San Diego

We encountered significant issues around the uninhabitable condition of our room during our stay March 6-March 13, 2024 due to the incessant demolition and construction noise on the floor directly above our room, so significant was the noise that the pictures vibrated on the walls rendering normal conversation or rest impossible. Construction noise occurred daily beginning at 0800 and ending around 5:00 in the afternoon. Hotel staff did not relocate us to a different floor despite multiple requests. Additionally, there was an absence of running water from 8am-1pm on three consecutive days. We would have checked out of this hotel had we been able to find accommodations at another, but the hotels we checked in the area were full and we did not have time for an extensive search. During our stay we requested a discount, or preferably dismissal of a few days charges. The hotel tel was unwilling to do this. In the past we had stayed at this hotel, and it was getting worn and needed renovations, but the location was good for us. That said, due to the construction, they should not have placed guests directly on the floor below the demolition. Management is greedy and failed us on so many levels. As of the writing of this review, the only thing management did is offer us 10,000 Hilton points, which would not even cover the “parking fees” during our stay at this hotel. In short, we paid $252.00 per day for our room, plus $10.00 for parking. We paid for a room that we could not sleep in nor occupy during 8am-5pm, and on three consecutive days, we had no water from 8am-1pm. Our vacation experience was ruined to say the least. My advice, avoid this place completely, we did not even know there was remodeling until we got into our room. Stay at your own risk, if something goes wrong, management is not accommodating and has no...

Parking can be a rip off if you don't make it clear to the hotel manager that you don't have a vehicle parked at the hotel. The hotel will charge you 12 dollars a day extra that is not part of your room rate. There is a public street court between the Marriott and the Hamilton Inn that is free. Don't let the hotel over charge your room. The Marriott has cameras on the Court that helps you prove you are not parking on the Hampton Inn's property. The hotel treats their customers like they don't matter and the goal is to make as much money as possible from the guests. I've stayed nationwide at Hamilton Inn's and I have never been treated like this. The Hampton Inn in Del Mar is not honest and is a franchise. Send your complaints to the Corporate Hilton Offices and put pressure on the Ownership of the Hampton Inn "Affiliates of Franklin Croft, Inc" make changes to how their staff treats guests in relation to how parking is charged and the manner that you are required to have video proof of your parking before the hotel will acknowledge that you don't have a vehicle on their property. The police and neighboring businesses state the area around the Hamilton Inn is industrial and has a very low crime rate. Basically the area is very safe but the Hamilton Inn del Mar wants their gusts to believe that is area is unsafe and you need a secure parking garage or a paid standard parking space around the hotel. The hotel has no security guards or patrols for the surrounding parking spaces but states that paid parking spots are safer somehow but all the hotel has is a video camera system that is not continuous monitoring. Basically the hotel is scamming their guests....

I am so disappointed in not only the customer service, but the lack of empathy at this hotel. My husband and I were coming to San Diego for myself to have a medical procedure. Due to a multitude of delays and flight issues the next flight could not get us to San Diego until the following morning. I personally called to update the hotel of our late arrival and let them know we would not be there until the following morning. I called by 1500 pacific time. I called and explained the situation and that we would be unable to be there until the morning. The front desk agent stated that regardless of the circumstances we would be charged for the evening. I again explained that the situation was out of my hands and the front desk agent said this was their policy. After asking to speak with the manager I was connected to the front office manager and given a script on how this is a policy. I explained that the reservations were booked by a travel agency and that I was trying to be courteous and explain the situation. The front office manager was so short and non empathetic to the entire ordeal. We only stayed here after because the reservations were made by the agency. I can tell you that not only will my family not stay here when we come back to San Diego, I have also shared this experience with my travel agency, clinic I was there seeing, and agency I was working for and they will no longer be sending individuals there. I expect so much more from Hilton and their properties. We will be looking elsewhere from...