FOUND Hotel, San Francisco — Hotel in San Francisco

Good points:||Good location. Under 5 minutes walk to Muni metro and bus stops, and you could go anywhere from here using public transport. It is also right in centre of town, walk to Macy's.||Room: Clean. With air conditioner (the indoor unit of a split system). TV is not free over the airwave but Roku.||Facilities: There is a kitchen and a laundry on level 1. They could provide you with laundry detergent capsules, you just need to pay for the washing machine and dryers, both are operated by using an app, and you pay using the app.||Bad points:||Lift. There is only one lift in the building, so when it failed during my stay, you could imagine trying to haul your luggage up and down 5 or 7 floors. The lift was subsequently switched off twice for further repair work, which was just bad luck; but both repairs were booked during the window of 7 AM to 9 AM, which is when a hotel is usually at its busiest. This is the time when people leave, and maybe rushing to airport. It would have been so much better if management had booked a window which is in the middle of the day, so that customers would be able to take their luggage up or down in the morning, before the lift would be switched off for repair.||No external window in the room. So when the air con in my room failed (it failed for 2 days), my room turned into a sauna.||Room itself: There was no wardrobe nor clothes rack, so I hung my clothes along the top of the bunk bed. Imagine if you have 2 or 3 people doing that, and imagine in winter when you would have extra layers and jackets. There was also only one mirror in the whole room, located at the darkest corner of the room where the sink was. No chance of doing make up, and there is no full size mirror. There is no hairdryer either.||Service: Whenever the on site staff members were away from the front desk, there was no direct way of contacting them (internal telephone, bell, etc). You would need to call a customer service line using your own cell phone, which seems to be located overseas, the telephone service operator would then try to obtain your person details in order to retrieve your booking, do security verification on you, then try to call the staff, which they would often come back telling us that they were unable to reach the on site staff. We had one group of people in one morning, trying to deal with this customer service line, when they were try to check out, and their Uber was waiting for them outside the property, and this customer service line was just asking them all sorts of personal ID verifications. Imagine how frustrated were those people. We also had another occasion, where my air con did not work, and another group of staying guests needed something, so this customer service line told us that they could not reach the on site staffs. There were other occasions where multiple groups of guests waiting at the front desk, trying to answer all sorts of ID verification questions on the phone while everyone just want to find the on site staffs. What if someone just arrived from overseas without a US SIM card? Why not have a phone on the desk? And if a guest was to call and saying they are at the property, why ask them for names and booking details? What's the point? Just page the on site staffs and tell them to go back to front desk.||The staffs here are all very nice and helpful, but the systems and processes really fail.||I would not be coming back, unless there is no other better option. My room was cheaper than a few other accommodations I found. There is so much potential to this property, but there are too many little bad things which turn the overall...

Good points:||Good location. Under 5 minutes walk to Muni metro and bus stops, and you could go anywhere from here using public transport. It is also right in centre of town, walk to Macy's.||Room: Clean. With air conditioner (the indoor unit of a split system). TV is not free over the airwave but Roku.||Facilities: There is a kitchen and a laundry on level 1. They could provide you with laundry detergent capsules, you just need to pay for the washing machine and dryers, both are operated by using an app, and you pay using the app.||Bad points:||Lift. There is only one lift in the building, so when it failed during my stay, you could imagine trying to haul your luggage up and down 5 or 7 floors. The lift was subsequently switched off twice for further repair work, which was just bad luck; but both repairs were booked during the window of 7 AM to 9 AM, which is when a hotel is usually at its busiest. This is the time when people leave, and maybe rushing to airport. It would have been so much better if management had booked a window which is in the middle of the day, so that customers would be able to take their luggage up or down in the morning, before the lift would be switched off for repair.||No external window in the room. So when the air con in my room failed (it failed for 2 days), my room turned into a sauna.||Room itself: There was no wardrobe nor clothes rack, so I hung my clothes along the top of the bunk bed. Imagine if you have 2 or 3 people doing that, and imagine in winter when you would have extra layers and jackets. There was also only one mirror in the whole room, located at the darkest corner of the room where the sink was. No chance of doing make up, and there is no full size mirror. There is no hairdryer either.||Service: Whenever the on site staff members were away from the front desk, there was no direct way of contacting them (internal telephone, bell, etc). You would need to call a customer service line using your own cell phone, which seems to be located overseas, the telephone service operator would then try to obtain your person details in order to retrieve your booking, do security verification on you, then try to call the staff, which they would often come back telling us that they were unable to reach the on site staff. We had one group of people in one morning, trying to deal with this customer service line, when they were try to check out, and their Uber was waiting for them outside the property, and this customer service line was just asking them all sorts of personal ID verifications. Imagine how frustrated were those people. We also had another occasion, where my air con did not work, and another group of staying guests needed something, so this customer service line told us that they could not reach the on site staffs. There were other occasions where multiple groups of guests waiting at the front desk, trying to answer all sorts of ID verification questions on the phone while everyone just want to find the on site staffs. What if someone just arrived from overseas without a US SIM card? Why not have a phone on the desk? And if a guest was to call and saying they are at the property, why ask them for names and booking details? What's the point? Just page the on site staffs and tell them to go back to front desk.||The staffs here are all very nice and helpful, but the systems and processes really fail.||I would not be coming back, unless there is no other better option. My room was cheaper than a few other accommodations I found. There is so much potential to this property, but there are too many little bad things which turn the overall...

First and foremost, it saddens me that I have to write this one star review. I'm not prone to give one star, I try to be fair and acknowledge the positives when applicable and I have done so even in this disappointing situation. However, the negatives for outweighed the good and here's why. Every time someone flushed a toilet in the Found hotel, I heard it in my room. My reservation was for three nights and not one night did I get a good night's rest. My flight from New York got in late and all I wanted was a nice hot shower and a good night's rest. The shower was great but everything after that was a nightmare. Also, the tv reception was extremely poor. I'm so glad I had my tablet with me. I called the front desk from my cell phone (no phone in the room) and politely explained my situation and was told the Hotel was unusually booked full and my best course of action would be to speak to the front desk the following morning. I spoke to the front desk representative the following morning and the conversation was very disappointing. Not only was I made to feel that it wasn't a big deal, the front desk representative went on to explain that she and other employees of the hotel have slept in every room and as a result of the hotel being an older building it's not unusual for all of the rooms to make some kind of noise. This may be true but flushing sounds all day and all night, I think not. Honestly, I don't think anyone would complain about a squeaky floor or perhaps a few loud sounds here and there. What's not acceptable is hearing non-stop the sounds of flushing and water running through pipes incessantly. What I expected to hear from the representative at the front desk would sound something like this "we are so sorry that you're not happy with your room and the current situation, we will make it right and move you to another room or provide some compensation for your sleepless nights."

Why is this room even being rented out to customers if the front desk representative was aware of the noise in this room, it's not fair to ask customers to endure such noises resulting in endless -sleepless nights. If that wasn't enough, the representative went on to say that giving the fact that my room (709) was facing the street, I should expect to hear loud sounds and shouting from passer-bys and the like ... Huh? Needless to say, I'm deeply disappointed, as this hotel is conveniently located to shops restaurants etc; Even with all of this, I will not stay here again and I would not recommend this hotel for individuals seeking a private room. My recommendation is to just spend the money and find a room at a neighboring hotel where you're guaranteed to get a good...