The Old Siam Thai Restaurant — Restaurant in San Francisco

Do not dine here. The people are scammers and the food is abysmal.

If you’re visiting and want authentic Thai, this is not it. The dishes we ordered were very poorly made—my pad kra pow (basil stir fry) was full of just soy sauce and a few sad pieces of bell pepper, with no garlic or red chili or basil for that matter. The sticky rice was so hardened I couldn’t even break it apart with a spoon.

The service was extremely rude. The waitress was standoffish from the start and spoke to my poor old father with such disrespect as he struggled with ordering. We felt uncomfortable the entire time because of their unprovoked attitude. She did not even give us water until I asked for it halfway through the meal.

They automatically added 15% gratuity to the bill with NO prior notice. We were a group of 3. I always tip service workers, even if the service and food were terrible as was the case here. However, it is extremely disingenuous to forcefully add gratuity without any explanation or disclaimer. Then to react defensively and force the customer to pay the tip as per their undeclared “policy” just constitutes a scam. It seems the workers feel no accountability to their customers since they receive their tips anyway, which would explain the bad service. When I brought it up to the waitress, she said she would ask the owner/manager to clarify. However, the manager avoided answering to why their automatic gratuity “policy” was undeclared and not possible to opt out of. He sent another waiter instead, who just shrugged. Of course we paid and left because the waiters shouldn’t have to answer to this. But very disappointed and ruined what was supposed to be a nice night with...

Worst Thai food experience I’ve encountered. Mediocre food, expensive and extremely small portions served. Check your bill because they will instantly add almost 20 pct gratuity on top of a 5 dollar self tip so be aware of their tricks to get more money out of you. They have increased their prices a lot, almost 30-40pct more but reduced portion sizes a lot also. Food is just average and nothing special. The pork fried rice was floating in oil, left a thick layer of oil aftertaste. The basil duck ala carte had 4-5 pieces of duck in it, ridiculously small portion for the price they charge, was expecting a whole fish for the spicy whole fried trout but it looked like half of a small fish when it came. While eating we heard the people next to us also commenting that the portions were extremely small for the prices they charge. Their staff is also rude and disrespectful. I had asked for some hot sauce from a fat male staff, he never brought it to us and when I asked again he said loudly, can’t you see that I’m busy ! When I looked around there was only 3 other small tables occupied. Disgusted by his horrible bad attitude. Won’t...

The guy with glasses is terribly rude! He is the one in charge. We asked for spice level for one of the dishes because other Thai restaurants my friends and I have been to (even in the same area) have different spice levels we can choose from. Regardless, we asked a reasonable question especially since people cant handle a lot of spice. Without answering our question, he immediately judged us saying, "you must have not had Thai food before because Thai food only has one spice." He went on to give us attitude and assume we have no idea what we're talking about since we are young adults. We let him know that we do not appreciate his customer service but he continued to argue with us and ultimately kick us out. This person cannot take constructive feedback and gets defensive when he's told that his attitude is not "okay". Additionally, he is rude to his workers. My friends and I have come to this place a lot since we were young but after multiple accounts of this behavior, the food for its price is not worth...