Hotel De Anza, a Destination by Hyatt Hotel — Hotel in San Jose

UPDATE After the owners response to this review stating they would like to further the discussion, I emailed them privately. I heard back from the Office Supervisor, who apologized for my poor experience and admitted they obviously “dropped the ball” with me. He then offered to “set me up” next time I stay there, to make up for this poor experience. Not sure what that means, exactly, and doesn’t at all rectify the situation. A refund would be more appropriate, especially from a “4-star” hotel. When you find a hair in your food at a restaurant, they take it off your bill, they don’t offer you a free meal for next time. I even emailed the photos that I wasn’t able to attach to this review and received no response. This further demonstrates their lack of care and concern for their guests experience. When my boyfriend and I were planning our trip to San Jose, we couldn’t decide between the Fairmont and Hotel De Anza. This would be our first time in SJ, and we were really looking for a local experience. We decided to stay at Hotel De Anza, as it was advertised and branded as an “iconic”, “stylish” and “timeless” hotel. All of the photos online looked great and it had 4-stars from reviews and was labeled a 4-star hotel. What a JOKE. There was nothing luxurious about this hotel. The gentleman at valet was in a golf polo, jeans and sneakers; they charge $31 per day only to park my car 2 feet away from where I pulled up to the hotel, on the side of the road where I easily could have parked it myself; behind the front desk was dingy, old and not representative of a 4-star hotel, and the elevator/entire floor our room was on smelled musty and gross. When we got to our room, I received bad news about a family member, and was told to change our plans, so I canceled the next two nights. We had been traveling for almost 20 hours and were starving so we decided to go to dinner. We got back late and went to go to bed, only to find old BLOOD STAINS on our sheet. It didn’t seem to be on the comforter, so being completely exhausted, we decided to just take the sheet off and go to bed. Comforter was basically plastic and the bed was slanted and uncomfortable. In the morning we found different stains on the top of the comforter at the end of the bed. When we checked out, I informed the receptionist of the stains, she barely apologized and was kind enough to remove a whopping $14.95 amenities fee from our $300 bill. An actual 4-star hotel, wouldn’t charge a guest who had old blood stains on their sheets, especially after seeing time-stamped photos. There is no way housekeeping could have missed these stains. A little later that day we were told by family to continue with our plans despite the bad news we had received, as we were in town for a friends wedding and did not want to miss it. We decided to go to the Fairmont instead and the difference was literally night and day. An actual concierge, covered valet where our vehicle was protected in a garage (for less $, by the way); our receptionist upgraded us to a suite (also for less $); we sat by the pool and went to dinner at a beautiful restaurant orchestrated by the concierge for us, etc. This hotel is quite honestly the definition of “lipstick on a pig”. The way the hotel represents itself online isn’t an accurate representation of the hotel in person. It is a 2-star hotel AT BEST.Update: I reached out via the contact form on your website with my information because I am not sure the best way to private message you. I hope to hear...

My husband and I stayed here for our ten year wedding anniversary. Had it booked two weeks prior. We arrived around 9pm to check in. We paid, valeted the car and brought in our bags (now about 9:30pm). As we went to get on the elevator to our room, the front desk associate said “oh wait I forgot, please look at this, we have fire alarm testing 9am” …. It was late and we were already booked in, so even though I was so extremely disappointed (why didn’t they tell us when we booked? A week before our stay? A day before our stay? When we first arrived before paying and unpacking the car? Surely this was scheduled in advance and they could have let us know) I asked the front desk agent (Jennifer) for a refund. She told me she didn’t have the authority to give one and that she would pass it along to the management. Our stay was atrocious - over an hour of blaring fire alarms woke us up on our wedding anniversary, and hotel staff entered the room to check our alarm. Truly horrible hotel experience. I asked when we checked out for a refund and was told by the person working (Ryan) that he didn’t have the authority and to call back. I called after our stay, spoke with Ryan who said he would pass it on to Jennifer and that she would call me back. She didn’t. Next day I called to speak with Jennifer. She told me she would pass it on to the manager, Leeza, who would call me the following day. She didn’t call. I called back and was told she was not in but that she would definitely call me. She never did. I totally understand that fire alarm checks are necessary and must be done. I am in the hospitality industry too. I cannot believe they didn’t warn us about the alarms, wouldn’t give us the dignity of returning several phone calls, and ultimately completely ignored us even though we had a very well justified reason for a refund. This is about customer service, theirs is beyond bad, it simply doesn’t exist. Book here if you are ok with a hotel that won’t give warning of planned extreme discomforts that will impact your experience and a management team that won’t return repeated calls.

If they had refunded my room, I would have left a five star review and would have booked again for the five nights we will be in San Jose in October. Now I will likely never book with Hyatt again, and would never recommend to anyone to stay at this hotel.

I suggest to Hyatt that they coach their team on service, offer refunds to disappointed guests, return calls in a...

Staying at this hotel for a few days with someone else, I now know what the other mixed reviews mean, but with more context. It's not a bad hotel, but there are things to improve on. Here's my review.

The hotel was built in the 1920's but is renovated to modern standards. It's in a great location for going to big-name tech company headquarters located in San Jose; it's right next to several. It's also next to San Pedro Square, which has restaurants and also two modern cafeteria-style buildings full of places to eat. I did not park a car, but instead took a rideshare from the airport.

The elevators are fast, but relatively small compared to other buildings.

I didn't see the restaurant open, but the hotel did have notices posted that they serve breakfast, which I did not try in favor of local San Jose eateries instead.

My room was clean, and modern. It looks like most other renovated hotels of this era, with similar furniture. It's what I expect from the word "hotel". However, the in-the-wall A/C unit was indeed very loud. I haven't heard an A/C unit that loud for a very long time. The noise reminded me of old-style units from decades ago. Also about noise, there was intermittent loud plane noise, as the hotel is along a flight path for the San Jose airport. There were complimentary earplugs provided.

The bathroom was modern as well, but starting to show age with cracks/blemishes here and there. My room did not have a tub, but I only shower anyway, so that was fine. The shower was modern, with a sliding glass door. The sink was modern as well. The toilet flushed at a somewhat slow pace with swirling time, it might've been somewhat older but was clean and worked. Besides, I practice "flush early, flush often" for all toilets of unknown quantity, to avoid clogging. There was unlimited hot water, it just seemed to fluctuate up and down slowly over time; I had to adjust the temp valve during the shower, more so than other hotels I've been in.

The staff was friendly. That matters a lot.

With other hotels in the local area, I wouldn't necessary choose this hotel in particular, due to the noise of the A/C unit, and other things I wrote about. It shows up as a 4-star hotel in Google Maps currently, but I'd...