The Westin San Jose — Hotel in San Jose

I'm in my room. Reviews here are accurate. I am on the 5th floor. I do hear street noise, cars honking, traffic, music, sirens. It's Monday night. There is a lot of activity. I have heard trains and planes. I also hear hallway noise, mostly people opening and closing doors, talking. I brought my white noise machine but forgot the cable to charge it and I regret that oversight. The parking situation is not the best. I used their valet service. I think it's $56 a day. You do not want to leave your car out in a lot here.

I have status with Marriott which never seems to make a difference. I was asked if I wanted extra water.

I don't think my request for extra pillows was met. I used the pillows from the other bed that is in my room..even though I booked a King. I did arrive early at 1 and was told a queen would be available at 3 and that the queen would be smaller...I can't imagine. This room is pretty small. I've had hotel rooms in NYC that were bigger.

The food is okay. I love the restaurant here. It's a local chain and I'm from here so I was excited. I ordered room service bruschetta and a salad. I'm a vegetarian and I don't really eat dairy. Definitely not a big blob of cheese. Anyway I got my salad and the.... burrata with prosciutto instead of bruschetta.

The comforters if you could call them that are very thin...I looked and expected to find one of those flat weave blankets but it is a comforter... Luckily I have two FULL beds so I snagged the blanket off the other bed. This is the first time I've slept in a full bed since I was in my 20s which is also probably the last time I ate burrata.

The bathrooms are small and there's no real storage in there ... I'm using the dresser drawers. There is a robe (just one) and a pair of slippers (just one) and room service. I travel all the time so this place is fine. I'm here for work because I didn't want to battle traffic to and from Marin. It beats sitting in traffic. Go somewhere else if you are on .... vacation??? Also go somewhere besides San Jose for your vacation lol!!!

There IS a sewer odor in the lobby. It doesn't hit you right away for some reason but you'll smell it before you get your room key. I read that it comes from the gym so I guess I won't be going to the gym. All of the staff here are really friendly and the hotel is in a cool old building. It was once the site of the Eagle Brewery which was shut down in 1918 during prohibition. In 1925 they broke ground to build the Sainte Claire Hotel. A year later construction was complete and the construction and furnishings cost one million dollars. It became known as the One Million Dollar Hotel. Probably A LOT of money...

My stay was completely wonderful and my star rating represents that. My stay was awesome and due to unforeseen project responsibilities I had to extend my stay another evening. Robert at the front desk displayed care and attention to detail all while happily exuding gracious hospitality to his finest ability. It made my unexpected extension more pleasant that I actually walked away from the desk with a smile as my interaction was that great with a kind and personable, friendly interaction, please thank Robert for me. Unfortunately I had an issue with my folio after I departed so I needed to follow-up with a call. On my first call, the female ( my apology I misplaced her name but she deserves a positive mention) at 2am who answered my call was pleasant and helpful and explained she would leave a note for the morning team to make the adjustment. She was very professional and offered a few apologies for the error and she handled the call with ease and perfect hospitality. It was the second attempt on my follow-up that started to stray from all of my previous fantastic and hospitable experiences. The second call was difficult due to unforeseen circumstances and left me questioning where did that gracious hospitality go! I was apprehensive to make my final call due to my past experience but I had to get this in order as business needs to move seamlessly forward. I'm glad to report that my final call was professional and clear and all problems resolved!!!' Great job team! Maybe my interaction was an oversite but in the world of hospitality I will always use the three strikes rule due to so many variables as I am quick to forgive when it's apparent that the true core and foundation of hospitality does graciously exist on a property. So many other travelers are not so forgiving and can forget all of their positive experiences due to one negative one. Maybe it was just one of those days, maybe the error was my part or theirs? I trust that someone responsible for making folio adjustments is one who displays leadership qualities with hospitality embedded in their foundation and DNA, I digress. I have experienced and have witnessed that the hospitality spirit is alive and well and lives is the foundation on property. COVID-19 has altered the traveler's "experience" but I am happy to share with my associates that it hasn't effected the integrity and execution of true deep rooted hospitality that it's still well and alive at The Westin- San Jose, CA!...

This place didn't meet my minimum expectations in terms of cleanliness, space, and customer service, especially. This trip was pre- planned and one of my friends reserved a room with two queen beds for us, which wasn't given to us!!!! The employee who had difficulty understanding the reservation process gave me a headache, made me call my boyfriend while he was at work, disrupt his friend who advised this hotel and reserved it for us.... I even asked that employee for an extra day of extension which she replied to me by saying that is fine, and that I just needed to bring my room key and make sure of it's functionality. BUT MY DAY WAS RUINED WHEN I WAS ASKED TO MAKE ANOTHER RESERVATION WHEN I WAS FEELING SICK, WITH A HIGHER RATE. I DIDNT EXPECT TO BE TREATED THIS POORLY BY A HOTEL THAT WAS RIGHT ACROSS BY SO MANY OTHER HOTELS, IN TERMS OF HOTEL PERSONNEL performance and customerservice, Robert, when me and my boyfriend described the issue that was apparently persisting yet not communicated with me as a customer. Instead of saying sorry, calling his supervisor immediately; he gave attitude and just repetitively talking about the rate change, and that we cannt use the family and friends deal for the extended day- EVEN IF IT WAS THE EMPLOYEE WHO CHECKED US IN WAS THE ONE AT FAULT, AS SHE MADE IT SEEM LIKE THERE IS NO ISSUE WITH MY EXTENSION OTHER THAN THE ROOM KEY!!!!! I CANT TELL HOW UNSATISFIED I WAS WITH THIS EXPERIENCE AS MY SPECIAL BREAKFAST WAS INTERRUPTED, BEING SICK ON THAT DAY I WAS FORCED TO GET DOWN AND SPEAK TO Robert, and his supervisor who at least expressed her apologies of our experience yet said she can ask for her supervisor to speak to us. I really dont understand why I have to go through a chain of supervisors to express the lack of proper training for employees in terms of proper check-in, extension process, communication with customer and customer service and care!!!!! I really feel frustrated because of this experience, and just to refer people looking for a so much better place to stay, please go to the Hampton Inn hotel which has an amazing customer service, very spacious, clean(no unpleasant odors of the hall or the room- unlike what we experienced in WestIn hotel), functional/working elevator, functional window, shower head wasn't leaking over your head, the fridge wasn't smelling weird, clean bathroom shelves and top at all time.. It was just a HUGE mistake to stay in...