The Old Wagon Saloon & Grill — Restaurant in San Jose

i ordered a bbq burger and it was not cooked properly, im usually not one to complain, but i was so hungry so i politely asked the server if it would be possible to replace it. she then rudely proceeded to say that we had already ate off of it, and denied our request to have it replaced. we asked for the manager who seemed a bit more caring at first but she told us that the only thing she could do for us was to put the meat back on the grill. this is not ok! not sanitary at all.. after we mentioned how the waiter was extremely rude to us, manager denied our 2nd request to have the burger replaced.. & instead opted to give us a 10% off the bill for our trouble’s instead. she said that there were multiple incidents that day where customers were complaining about their food and not wanting to pay. it was very busy, so it sounds to me like the kitchen wasn’t doing a good job if there were many complaints that day. what did this have to do with us though? its not our fault that they were having a bad day, they had no reason take it out on us. once we said we were ok with paying for the food, they took it down a notch & were a bit nicer. manager finally gave in and approved a replacement. in my opinion it shouldn’t have taken several requests to get a simple burger replaced. you would think this is how our night ended, but im not done yet. since we were sitting outdoors, my friend thought it was ok to take a hit out of her vape. wrong choice, in less than 10 seconds we were asked to leave by the manger and security, no warning or nothing. we paid & while we were on our way out, we could hear the manager loud and clear talking bad about us to the security ! terrible customer service, never had i ever been in a situation like this. never going back. im only giving them a 1 star because thats the lowest i...

I am appalled by the treatment we received at this place! We were in town on business working later into the evening and just looking for a meal/cocktails afterwards. First of all, there aren't many places in San Jose that fit this description. We went to the Firehouse Pub a few doors down but despite their hours listed online they were no longer serving food. They suggested we go to the Old Wagon. From the front entrance it seemed more like a night club than a saloon serving food, however we went to enter anyways.

Here lay the issue, we never got in the front door. The security guard checked all our ID's , took one one quick look at me and immediately denied me entrance because of a tattoo I have on my neck. I am a multiple business owner, in San Francisco, and have been a professional tattoo artist for over 20 years in three countries. It's a hobby of mine to try restaurants, from bar food to high end, all over the world. This is the first time I have ever been discriminated against for having a tattoo. I don't have any tattoos that would suggest that I am gang related or anything of the sort. I just can't believe that I would be judged on a tattoo in this day and age.

This business should really review their policies to allow customers like me to enjoy their establishment. It's very unfortunate for them too because my crew and I are known for racking up a nice bill and taking good care of...

Horrible service, I went there back in November with my Son for lunch,who was visiting from out of town,food was good service was good, we met family members for dinner at House if Genji, (should have went there) we had brought up lunch and our experience and recommended it, the lady across was kind of laughing, she is our was the Mgr of this place, she had just got engaged, (hope she reads this review if she's still there) fast forward to tonight, took some friends here for dinner and what a mistake, we were ignored for over 20 mins, I went to bar for menus inside, the bartender said to me to order from the bar outside, the bartender there told me he'd send a server, oh what treat this guy all in black with the chain's and black hat, he was rude annoyed, I was be friendly even though we were bothering this waiter by being there, it wasn't only us,other people tried being friendly and would leave,we should have done the same, he brought out appetizers and left, we had to beg for napkins,drinks and plates, food took over 30 min, and the kicker he kept my change, I didn't want to cause a scene so I left without my $18 he didn't deserve, he kept either for us bothering him our for the horrible service he provided, will never go back and will tell the story if this place to anyone that...