Zoom Video Communications — Local services in San Jose

Disappointed. If you’re looking for a phone service for your business but want to be able to talk to someone when you have cautions on the phone, keep looking!

After 17 years with Vonage, I spend a lot of time looking for a phone service for my business and chose Zoom after two weeks of research. My main complaint at Vonage was no one to talk to. So when I got to talk to a sales person at Zoom, I was quite thrilled. I was sold, activated, and told I would get an email from an implementation team to help me set up my service. Three days later no email. So I set up mostly everything myself, port my own numbers from Vonage, but have more difficulty porting toll free numbers because they are done on paper, with a signature, and have a different process. The system kept giving me errors. So I press the button need help. A virtual Agent comes on and says, how can I help you. I explain, then she sends me the instructions I have been reading over and over again for three hours. I say, no, I have followed those to the letter, and still I am getting an error. So she says okay, you should talk to someone at on the support team, but no number. I ask, how do I get a hold of them. Virtual agent says, first you have to tell me your problem. So I say, we just talked about that. She says no you have to click the above buttons to tell me. So I click support, then phone, then porting, then some other questions, finally, live person on chat. But chat, the whole reason I left Vonage. This person tells me, oh, here are the instructions. I say no, I have done that. Now, here I am back at square one. Then he builds me a tick, I get a email, looks like you already submitted your port, you can reference that submission, end of email. No help. Email my sales rep, out of town, email the person taking over for her, she emails me the instructions. You have to be kidding me. Morale to the story, go with a big carrier if you want real help. ATT, Frontier, or someone that cost you a lot of money. I only needed support from Vonage once in 17 years, I paid well over 100 dollars a month, now I am paying 50, so things are better, but customer service only exists in big companies and even then it is slim. But you can always call 800-CALL-ATT and get someone. So three...

They used to be a decent company. I had been paying for years. A subscription that included support (the human support was outstanding which solved my issues within 1 or 2 calls) and without warning my paid account was downgraded to have no support. They are using some A.I. chat bot that does not seem to give more than outdated articles for support, which not what I paid for. (Just a few months ago that I was getting call support around July '24, now Oct '24) If I were using the free account sure I would expect this low quality of support. To have a paid changed to the same low quality support with no clear warning. I expect a full refund. WOULD NEVER Recommend Zoom in its current form. Better off struggling with the free google or microsoft video chat. I am looking at streamyard or riverside fm now. Figure when Zoom lost its government contract lawsuit, the quality would go down. Where do I apply for...

Apparently, having a paid account means nothing. Zoom logged me and my boss out of my bosses account, and I can't teach a scheduled class. I have my own Zoom account, and so, I called Zoom from there. I've paid hundreds of dollars at this point as has my boss, but Zoom won't talk to us; our measly hundreds aren't worth a live person to Zoom, not even when they arbitrarily lock us out of the account we pay for. Not impressed Zoom, not a bit. Streamyard NEVER gave me these problems. I WILL be speaking with Mighty Networks (who has customer service for ALL of their paid clients), encouraging them to add alternatives to Zoom, whom I no longer wish to do business with. I'm not into companies that don't have time for their little customers - you wanna cater only to the wealthy, you don't...