Hyatt House San Jose/Silicon Valley — Hotel in San Jose

They lose at least one star for my experience, Hotel Staff was aware of my need for a quiet room. I have worked in the hotel business and know if there is lots of room in the hotel I would never book adjacent rooms for a customer who sought sleep. If the hotel is full, tough luck but there was lots of availability.

After a five-hour ride on my motorcycle to reach the venue for the Secretary of State-sponsored exam, I was beyond exhausted and starving. Luckily, the HYATT House had plenty of dining options. Eager for a quick bite, I grabbed a sandwich and some juice to enjoy in my room. The room was decent, clean by civilian standards. Since my exam was scheduled for the afternoon in one of the hotel’s conference rooms, I wanted to make sure I got a good night’s sleep, so I turned in early at 9 PM.

Around 11:45 PM, I was jolted awake by the most horrifying screams. For a moment, I thought someone was being murdered nearby. I instinctively reached for my gun, only to realize I hadn’t packed it. (For context, I’m a retired Combat Infantry Medic, having served in the Middle East. My life is dedicated to public service, and I’m currently volunteering for the Civil Grand Jury.)

As I listened closely to the chaos next door, I realized that the terrifying noise was coming from a group of at least three teens having some kind of screaming contest. From a dead sleep to full-on combat mode in seconds, I was filled with adrenaline. I tried to figure out how to call for help, but my cellphone seemed useless in that moment. (Did you know that calling 911 on a cell phone sometimes connects you to the dispatcher in the area where you bought the phone?) Frustrated, I went down to the front desk. The Hyatt staff was very accommodating and moved me to a much nicer room, far from the disturbance. Unfortunately, by that point, I was so jacked up on adrenaline that sleep was impossible, and I spent the entire night awake, unable to rest before my big exam.

I’ll find out in a few weeks if I pass or not, but this has already been an expensive trip. Between over $140 in fuel, the $200 certificate, $40 for the test, $25 for passport photos, and $130 plus $15 for parking at the hotel, it’s not just about the money. If I fail the exam, it will delay my business launch, and the real cost will be immeasurable. Hard to calculate what percentage of my mental capability was lacking and maybe I'll pass. Sleep is our superpower. See Ted Talk.

The children next door were completely unsupervised at almost midnight, clearly seeking attention with their behavior. I don’t have kids, and I would never tell someone how to parent. If a responsible peace officer had responded instead of hotel security, Child Protective Services likely would’ve gotten involved. The children were in a hotel room alone at an hour when they clearly shouldn’t have been. Hotel staff put me into a room adjacent to the murderously loud children, when there was lots of availability. Don't pack customers like sardines if there are of rooms available! In the end, I feel like my capacity to take the exam was seriously diminished. The entire reason I booked a room was to ensure a good night's rest before the test. I’m considering filing suit against the parents for the damages this has caused but probably won't follow through as I wish to put the whole experience behind me. I doubt I’ll ever book a room at the Hyatt again. Filling out their survey made me angry all over again. I'm talking to a lawyer now to sue the rabble-rousers. Take away just...

I've stayed at this location numerous times just not in the past 9 months, so I thought I was decently familiar with the layout,the conditions of the room, and amenities provided for.

My review and perception of this location has somewhat been leveled out. I stated in my booking that we'd be arriving at 3pm and were requesting a high floor room.We then arrived at 3:10 and the desk staff had to scramble to place us. It's understandable that the location can be fully booked the night previously and the turnaround can take some time, so I'll chalk that up to the situation.

Our suite was fine, no different from the number of times we've stayed here prior. The only difference we noticed was that we were missing the dish soap to wash dishes that we may use. The first night I went downstairs to ask for some dish soap, I was told by the women at the desk that they did not have any. I assumed that she meant they ran out, in my head I thought I'll ask tomorrow as it's an amenity they've always provided for All well and fine we went on with our day, even did some shopping for light groceries.

The second night, I go back to ask for dish soap, the same woman from the night previously states she remembered me from the night before, that they don't have any, and if I wanted some I'd have to purchase it from their convenience area.I was just annoyed at that point, either you had dish soap or don't; don't turn around and tell me the 2nd time I asked the following night that I have to purchase it. If I knew I had to purchase it,I would have bought it earlier when we did our grocery shopping.Or I'd go to Target which was down the street or at CVS which is across the parking lot. I'm just trying to wash my plates and cups ,so that I can use it the next day, but if I knew I had to buy soap then I would but I've been to this exact same location numerous times and there has always been dish soap in every suite I've booked.

I'm ok with you stating it's an item I'll have to purchase, if its water, soda, and snacks or detergent for clothing but dish soap for dishes? If I stay here again, I'll just check in and check out digitally, I'm going to avoid unnecessary contact with the staff as I'm likely to be annoyed if an interaction occurs occurs...

Update: The front desk lady did not inform me that she would be changing the bed sheets herself; she only mentioned that she would bring new sheets. Additionally, her attitude was problematic. When she saw the dirty bed, instead of addressing the issue, her first response was to say that they were sold out and couldn’t offer a new room. To avoid ruining your trip, I would highly recommend staying at the Marriott across the street.

My recent stay at Hyatt House San Jose/Silicon Valley was a complete disaster, and I can't emphasize enough how strongly I advise against booking a room at this establishment. From the moment I checked in, it was evident that this hotel falls far short of the standards one would expect, especially from a reputed chain like Hyatt.

The first red flag was the state of my room – it was downright filthy. The bed sheets and pillows were adorned with unsightly yellow stains, which left me questioning the cleanliness and hygiene practices of the housekeeping. When I brought this to the attention of the front desk, their response was shocking. They outright refused to change my room, claiming that all rooms were booked, despite my reservation being made well in advance.

Unable to tolerate the unsanitary conditions any longer, I decided to cut my losses and walked out in the middle of my intended stay. This not only disrupted my plans but also added unnecessary stress to what was supposed to be a business trip. The lack of accommodation alternatives within the hotel left me scrambling for a last-minute solution.

I would strongly caution anyone against staying at Hyatt House San Jose/Silicon Valley. The blatant neglect of cleanliness, the refusal to address valid concerns, and the overall lack of consideration for guests make this hotel a terrible choice. As an alternative, I found the Courtyard by Marriott across the street to be a vastly superior option – clean, accommodating, and with a staff that actually cares about guest satisfaction. Save yourself the trouble and consider other options for a comfortable and...