Best Western Sandy Inn — Hotel in Sandy

My insurance company paid for a month stay here and after three weeks, I left quite devistated at how I was treated by most of the staff. The day after my house fire, when I presented my burnt wallet, I was met with laughter, complaints, and was told to wait hours longer than I was originally told, while other guests were being served. I finally insisted in moving in sooner as I got tired of waiting. I was blamed for the key card malfunctions and got tired of being locked out of my room, got no apologies from those responsible. After I did some minor damage to the wall, I found out that I was the last to stay in that particular room before it was remodeled, and although it technically was my responsibility to pay for the damage, I felt it was a greedy way to handle it, also considering nobody told me that they were taking extra money out of my checking account. The Red Cross funds were supposed to handle my deposit but they refused to cooperate. The management knew of my recent loss and was strangely unsympathetic to my situation and I felt as if I was treated like some nuisance homeless guy, who had to advocate for myself just to get the washing machine to stop eating my money, and stuff like that which should have been handled respectfully. There were a few good points about my three weeks there, however the bad outweighed the good to the point where I feel like they deserve a super mean review from me. The hospitality industry often deals with displaced and recent trauma survivors, and employees should be trained to handle situations like this as well as getting fairly paid for the challenging work they do in this line of work. I mostly blame the owners.

The worst thing they did was when friends and family tried to call, because my mobile phone got burned in the fire, the front desk told them that I had "checked out" instead of just leaving for the morning to attend a service and lunch. Because I was prone to being suicidal that first weekend I stayed there, the people looking for me ended up driving all the way out to Sandy to look all over town for me.

Nobody from Best Western has done anything productive to resolve these issues. I'm lucky to have survived, and they are lucky as well, because they would have been in a ton of trouble if I hadn't. Putting a Gideon's Bible in every room doesn't help people in my situation. The hospitality industry isn't necessarily responsible for people's mental health, at the same time, they should not be allowed to do things that are counterproductive to people's mental health, especially when they know...

My stay was good, the staff was wonderful . Almost perfect I have 2 complaints though. I was offered the waterfall suite as it was the only room available which I took at the price of 220 for the night which I thought for a suite was reasonable, Wrong it was the tackiest room I’ve ever seen in a hotel the furniture was very used and uncared for the construction of the room is in need of some work. I just can’t believe this room is offered as a suite especially at that price. The table was taken from the cafeteria with a old vinyl tablecloth thrown over it the chairs come from the same place and are so hard and uncomfortable, the couch I wouldn’t sit on without putting down a blanket first. There are holes in the bathroom door the closets look unfinished in fact when I sat my luggage down a piece of tile against the wall touching the floor fell off. The tables in the living area needed major dusting and the rust from the metal on the glass made it look really bad. The kitchen I’m sorry needs a major cleaning and the light fixture needs work as well. The bedroom had what looked like the best furniture and the cleanest Up until my grandsons crawled under the bed we were playing hide n seek they found a vitamin water bottle with liquid in it and some type of nasal spray bottle and again a lot of dust off the floor as there are no rugs. I was very disappointed in the shape of the room do not understand how you could rent this room out in that shape. I didn’t complain to the front desk because my grandsons were having the best time ages 8 and 5 there was no way I was going to spoil there visit. We would like to come for another visit because they did have such a good night but if all the rooms are in this condition we won’t be returning. When I first move to Sandy Oregon 25 yrs ago, my family stayed there a couple of weeks while are house was being finished . We had a beautiful room and so clean. No complaints on the lobby or pool or fitness room it was just the waterfall...

Disappointing Experience at Best Western Sandy Inn As a Diamond Member of the Best Western Rewards program and a Licensed Travel Agent, I was incredibly disappointed with my recent experience at the Best Western Sandy Inn in Sandy, Oregon.

In mid-June, I booked a two-night stay for a trip planned for early July. Unfortunately, just two days before my check-in date, I tested positive for COVID-19. My doctor provided a note advising me to isolate and not travel for ten days.

Understanding my pre-paid non-cancellable reservation, I immediately contacted the Best Western Sandy Inn in hopes of finding a solution. Despite providing my doctor's note and giving them 48 hours notice, the hotel refused to offer a refund for my $355.20 stay.

While I booked a non-refundable rate, the exceptional circumstances surrounding a documented COVID-19 case and a doctor's directive seem like extenuating circumstances that could have warranted some form of leniency.

Furthermore, the hotel did not offer any alternative solutions, such as converting my non-refundable stay to a credit for a future visit when I would be healthy and able to travel. This lack of flexibility, particularly for a loyal Best Western customer, was particularly disheartening.

As a travel professional, I understand the importance of hotel policies. However, in situations like this where a documented illness prevents travel, a more compassionate approach would have gone a long way in building customer loyalty.

This experience has significantly tarnished my impression of the Best Western Sandy Inn. I urge the hotel to reconsider their cancellation policy for documented medical emergencies and explore ways to offer more flexibility to loyal customers in such situations.

I hope this review serves as a valuable learning experience for the hotel and encourages them to implement more customer-centric policies...