Sea Shore Motel — Hotel in Santa Monica

I am sorry to say I never got to stay at this hotel. Maybe it is nice. They did however charge me $371 for a room that we never used and we cancelled 3 days in advance. We are seniors on a fixed income and live from social security checks. This is a great deal of money for us to be robbed of. We had a medical emergency and contacted the front desk of the hotel and were told we needed to cancel with Hotel.com since we booked through them. The desk clerk also told us they would have no trouble rebooking the room. We proceeded to contact Hotel.com and were assured that they would work with the hotel and get our money refunded. We also had paid more for a refundable room. In the meantime I contacted our credit card who said we needed a receipt and we needed to contact the Sea Shore Motel. We were never issued a receipt as we never stayed there. I did contact them and I requested one when we were charged for the room and never received it. I have reached out to Sonia at the hotel and she says it is Hotel.com fault. She said they didn't contact them in time. I reminded her I had called her establishment first. So what seems to be happening is nobody is taking responsibiilty and I am being made to pay for a room we cancelled in time and we never used. I honestly feel I've been robbed. Another scam on seniors. I informed the hotel they should not work with Hotel.com anymore if this is the result. If you look up Hotel.com you will note their poor ratings and how they have scammed so many seniors. So sad. But in honesty I think the Hotel should own up and pay us back. It was not our fault that they weren't contacted by Hotel.com. They must have got their wires crossed too as Sonia said they left someone to help us with a late check in and we never arrived. We had already told both places we weren't coming and in plenty of time. So I think that the hotel has just decided to cover themselves and obviously they don't care about their guests. So I would never stay there or tell anyone else to. We now have $50 to live on til the end of the month. The hotel should be ashamed....

This place is a whole vibe. Classic California swagger with all the most modern of amenities you could ask. Centrally located to EVERYTHING shopping food bars restaurants. Romantic get away and family friendly. This is a beautiful boutique location right near the beach family owned and operated. The sea shore boasts a BIG heart as well. Veteran and first responder friendly. During the pandemic and economic downturn the Sea Shore opened its doors to veterans. While we were forgotten by most the Sea Shore family location put us to the forefront. Helping vets and their family's being assisted with transitional housing. Sonja and her family staff always treated us with hospitality of HOME. We were always welcomed treated with dignity respect and a kind word or friendly ear. Please visit with the Sea Shore it's clean fun and most of all your home away from home. You can tell alot about an organization how they treat people when they are down well the Sea Shore answered the call for us. The rooms are lovely they are always refining the level of service and comfort. It's safe secure and private. There is no place else I'll stay besides here. A moment's walk to the beach the smell of the fresh ocean air at night and you can see every star in the sky most nights. The staff is all about the details. Great for an over night or extended factions family get a ways or that romantic rendezvous. Maybe a little quite time to yourself in a jazzy character filled environment. The sea shore is the definition of hospitality and accommodation. Fresh linen towels and clean sanitized rooms. The suites will knock your socks off. Cozy and private. The sea shore is a hidden gem hate to share this secret spot but they deserve it and a you will see after 1 stay...

I would rate 2.5/5 but that's not an option. The rooms needed maintenance. I stayed in 2 rooms. First was room 9, ground floor last room, which was very dirty. Paint was peeling, food/other stuff all over the wall, and the bathroom door didn't fully close. The wall alongside the second bed had dried boogers. I cleaned that room and its walls before letting my family sleep in it. 2nd room was upstairs I think room A, it was nicer but still a bit dirty. Also the living room tv wasnt working with the remote provided. Checking in and parking on site was easy and convenient. Room service was nice but they are not always available. They answered 1 out of the 3 times I called but we're very helpful and nice when they did answer. Pictures I am posting of are the second room.

Why didn't I request a cleaning or make the complaint while I was there? We checked in but didn't actually go to our room until late in the night when there was no services available. After our first night we upgraded and were told it would be better and it was.

This place is good if you just want somewhere to sleep but don't bring young kids until they make their repairs and fix the...