We were excited for our appointment at Love Weld but were disappointed with how poorly the scheduling was handled. Our group of four arrived 30 minutes early for our 11:30 AM appointment to be considerate, but by 12:11 PM, the previous appointment was still going with no update, apology, or consideration for the fact that we were now running late.
With another appointment scheduled at 2 PM, we were concerned about the delay, especially since another welder wasn’t arriving until 1 PM. If you’re running an appointment-based business, timing and staffing should be planned accordingly. Our group was prepared to spend over $800, and had we walked out, that would have been a major loss.
We finally started around 12:20 PM, and thankfully, the welder was kind and apologetic. The session itself was quick, taking less than an hour, but the overall waiting experience left much to be desired. While we appreciate the service while it was our turn, the lack of organization made the experience frustrating. Hopefully, Love Weld can improve their scheduling to respect customers’ time...
Read moreJust amazing! My friends and I took a road trip to Cali from Tennessee and have been wanting to get best friend rings (matching) and we thought it would be so fun to get them while we were out of town on our girls trip. Plus Love Weld has some of the best options in chains verses what I have seen here in TN. More options a designs in chains anddddd the fact they are also 14K just sold me! When I go back to LA, I will definitely stop by for more links so I can get stacked 🥰 its goals! For anyone who lives in Cali, I highly recommend Love Weld. And she was so sweet and helpful on our question along with patient while we selected our chains and did the fitting...
Read moreWe had such a great experience at Love Weld Santa Monica. The employee (unfortunately I didn’t get her name) was very welcoming, and was very good at asking questions and keeping the conversation going. My boyfriend and I felt so happy to have chosen this shop to get permanent bracelets, and would definitely come back. 100% reccomend if you are looking for a high quality jewlery piece, and a great experience to share with your loved ones. Thank you again for the...
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