Hampton Inn & Suites Sarasota/Bradenton-Airport — Hotel in Sarasota

My college buddies and I decided to travel to Sarasota to catch a couple of Grapefruit League games at the end of February. We looked at a number of options, including the Hampton Inn Sarasota/Bradenton Airport. Because I am a Hilton Diamond member and loyal to the brand, I suggested that we stay there. My buddies signed on, and we headed down to Sarasota. Both I and one of my buddies experienced billing issues, and I regret suggesting this Hilton property. Management has overcharged my friend to the tune of over $300.00 and the general manager has failed to correct the error despite several attempts to reach out by both my friend, his wife and me.||||My friend reserved a room for three nights, the first night paid with Hilton Honors points (over 130,000 equating to just over $300), the other two nights paid with a credit card. When the bill arrived, he was charged for all three nights with no credit for his points. He and his wife contacted the Hampton Inn and alerted the hotel staff to the problem. Staff responded that the information had been provided to the general manager who would take of correcting the bill. He was told that the general manager would address the issue within three days. A couple of weeks went by with no response. When my friend mentioned the problem, I called the general manager (no answer so I left a voice mail) following up on the issue and requesting that he let me know that the matter had been addressed. Crickets.||||We are about a month into this issue with no response. I had a billing error on my bill as well. I was charged $10.00 for snacks that were included in my room rate. I called and one of the managers on duty answered the phone, apologized and corrected the error. Fair enough, but I am beginning to wonder if billing errors are relatively common at the property.||||I feel terrible that I recommended that our group stay at a Hilton property and the result is management’s apparent unwillingness to right this wrong. Everyone makes mistakes. But a failure to correct a significant billing error after several messages alerting you to the problem is completely unacceptable and...

Overall: 5* Great experience from start to finish. Stayed for 7 days and my only complaint is a limited TV channel selection(honestly 10 normal channels).

Check in: Went smooth, I was prepaid through a travel website, Robert who checked me in had outstanding customer service and got me through the process very quickly. A typical hold on a CC and an ID needed.

Room: We had a king suite with 2 adults and 2 older children staying in it. It came with a king bed and loveseat that pulled out to a double bed. The king bed was extremely comfortable and seemed larger than a typical king, great bed! The double was also surprisingly comfortable. The room comes with a small kitchenette which came in handy for prepping food for the beach and dinner. The room also came with true blackout blinds which are great for mid-day naps. It also had a good amount of extra move around/cooler space. The bathroom was a little annoying, it is very difficult to turn on the bathroom light at night without lighting up on the whole room.

Amenities: Lots! Great ice machines - Filling up coolers. Nice outdoor pool with patio furniture and umbrellas. 2 natural gas grills (with everything you need to cook utensils, grill brush, paper plates, plastic ware...) great for feeding the family on a budget and/or getting a home cooked meal. Continental breakfast with the typical waffles, bagels, cereal and a rotating hot meal. Cookies from 4pm-6pm every day (good warm cookies).

Customer service: Blown away is all I can say. From the desk employees to the housekeeping staff everyone took care of my needs and made me feel as if they enjoyed doing so. With one regular front desk employee even greeting me by name regularly.

I will be staying at this hotel again in the future! During the summer you can’t beat the cost to value ratio this...

My daughter and I spent two days there I checked and realized I forgot to add my points to my account call customer service. They said my points were added onto another account. I asked what account they were added to. They would not say I have no other account I demanded to know if the front desk put my points into one of their accounts. All of a sudden I have the screenshots. Customer service wanted to argue with me and tell me that they were not gonna disclose where my points went, and as we were discussing it, they started a racing our messages that we were writing prior to this of me being able to text to a live person. I got an email stating yes, that my points went into somebody else’s account. I got the email so I have tried contacting customer service. They’re not calling back. They’re not emailing back they’re not even acknowledging me then my credit card is billed more money than what it should have been not to top it off. My credit card got frozen because suspicious activity on it. I have never had a problem on my credit card, but it’s funny how all of a sudden I’m thinking the front desk used my points for their account all of a sudden my credit card get suspicious activity. I even told customer service that I was afraid if someone was gonna steal my points for Hilton I will scared because now they got my card information and sure enough now I was stranded where I have no other means of funds for a hotel Thank God I was able to apply for another card but this ruined my whole trip and now my card is frozen and I can’t get no answers. No nothing and then you guys wanna charge what you were able to and that’s probably why it got frozen way more money than what you were supposed to. I will be calling the Better...