Courtyard by Marriott Sarasota Bradenton Airport — Hotel in Sarasota

I did not enjoy my experience with the hotel's PM front desk service. From neither the front desk agent nor his "assistant general manager". They seemed..., no, they were utterly uninterested in assisting me with a walk-in reservation upon my arrival.

Ok, So I arrived on-site between 3 - 4 pm after seeing through both Google and Expedia that they had available rooms. Upon trying to enter through the front door (I said trying because for whatever reason I had to be buzzed in since their entrance door was locked from the outside in.) I introduced myself to the agent and informed him that I was looking to check-in as a Walk-in. Immediately his body language changed to that of inconvenience and quickly replied, "Hmmm, I don't know if we have any rooms available (the parking lot was empty). What type of room are you looking for?" I answered "Single King" He replied something along the lines of "Uh yes we have it available but unfortunately we cannot check you in, you will have to do it online." As he mentions that, the assistant general manager walks in and mentions the same thing. I didn't understand their reasoning but I was tired and just wanted to get this done with and get a room.

Ok, so I then create a reservation through Expedia for a single King size bed. I then approach the front desk where both the assistant general manager and the agent were working on separate computers (the agent was busy assisting another guest while the manager was free). I informed the AGM that I had created a reservation online as requested and was now ready to check-in. He replied with, ok, did you reserve a King size room? I nodded yes. Ok, we don't have any of those available. I replied "How do you mean? It says it's available online?" He replied with a cold apology and mentioned that I would have to cancel my reservation through Expedia. He then "excused" himself as if he didn't want to deal with it and informed me to wait for the agent to finish with the other guests and that he would assist me. He then exits the front desk.

Horrible experience and this is coming from a fellow Hospitality professional with over 10+ years of experience in hotel management. In all of my years, I have never heard of a hotel that would rather have an OTA steal a reservation as opposed to a direct and commission-free transaction. and AGM, management 101, if your agent is busy, and you clearly were not, then you handle the situation! Tucking tail and running is not professional at all and it sends the wrong message to your staff. I hope the actual General Manager or owners reads this so they are aware of the type of employees they are harboring and train accordingly.

I will not be returning...

Booked through priceline. The only thing great about my stay was the Managers sincere apologies, and a couple free Starbucks drinks for all our problems. Staff was friendly, and courteous. Upon arrival our original room smelled like a high school gym locker, we told the receptionist and she gladly moved us to a better smelling room with a balcony. Also, the pool was closed the entire weekend of our stay with signs saying we can use sister hotel pool 4 blocks down. Who wants to walk or drive 4 blocks for swimming? Not very relaxing! Our second room was fine, clean, everything worked, comfy sheets/pillows, nice tv, good channel selection, cold AC After putting our things in room we went out for a few hours to roam. I left my Galaxy S5 phone on the charger in room. When we returned- no phone, so informed management, they told us only two employees working when said theft happened, no cleaning staff was on site at 8pm. So next day they checked keycard entries and showed no unauthorized entry by staff(their words), The maintenance guy who checked it was rude and seemed to be an "expert" (his words) with security and the abilities that their room locks could "NEVER" be infiltrated/picked/entered and insinuated its my mistake. So there's a slim possiblity that it fell out in hallway on way to car, but no way of being sure, cause when I realized phone wasnt with me immediately after leaving room and before we left hotel for the first time I was in the car and didnt have time to go up to room to get phone off charger because of plans. Like it really matters? either way my $550 phone was stolen from their property and no help has been provided to Me. Ruined my vacation and now that Im home its affecting my employment and have no phone to coordinate jobsites with my employer. Will be contacting...

I recently visited Florida for business, and as always, I stayed at Marriott properties since I was a lifetime gold member. The first property I stayed was a Fairfield Inn in Fort Myers for a day. The property was good for a roof over your head. That's about it.|Then, I stayed for three nights at the Courtyard by the Sarasota Airport. WHAT A BIG MISTAKE!!!|When I arrived not only I was not welcomed as a gold member but she was very rude, she gave me a card key that did would not work, and when I went down to get another key, not only she did not apologize but with an arrogant smile she said you should use your mobile key (even though my phone was dead)....|The next day, I realized my room was not made (I forgot Marriott's pandemic excuse for not cleaning the rooms daily...bad policy).|When I asked the front desk when my room will be cleaned I was again treated very rudely... on the top of everything the place was not clean. The elevator had not been cleaned for a while...||Courtyard Marriott Sarasota Airport has HORRIBLE CUSTOMER SERVICE!||Marriott used to be the best customer oriented company in the business, but after several issues with my recent stays, that image is gone. Now I have to reevaluate my options and make changes for my hotel...As a Hilton Honors member, Hilton sounds pretty good right now, and by my research is cheaper in price for similar properties, I hope their service is better than Marriott's. I guess I will have...