Hotel Edgewater — Hotel in Seward

Stay away from Hotel Edgewater

I’m writing this to warn other travelers about some serious issues here. First and most importantly - if you have food allergies, DO NOT eat at their breakfast buffet. They refill name-brand bottles (Heinz, Log Cabin syrup, etc.) with generic products, so what you see isn’t what you’re getting. This could be dangerous for anyone with dietary restrictions.

The customer service was absolutely terrible. I booked through Expedia and confirmed my dates multiple times over the phone. When I arrived for my late check-in, they claimed my reservation was for different dates. Even though Expedia was willing to fix it, the front desk refused to make any changes without a manager - and surprise, we were told no manager was ever available.

They forced me to book a third night at full price, promising management would sort it out the next day. After talking to three supervisors, the GM, and the owner (Paulette), their “solution” was refunding only $300 of the $500 I originally paid.

The attitudes from management were absolutely appalling. Neither the GM nor Paulette ever apologized for the mess they created. When I explained the refund didn’t cover what I actually paid for, Paulette basically told me she didn’t know what I expected her to do since she’d already given me $300 back. She then blamed her “new staff” for the problems. Even worse, she admitted the reason no rooms were available at my original rate on Friday was because they didn’t have clean rooms ready - which is a housekeeping failure, not my fault.

The GM was also unprofessional, telling me I would “never get the chance to speak with Paulette personally” and that I’d only hear from her directly. Obviously that was wrong since I made sure to speak with Paulette myself. Come to find out, I had ridden in the elevator with her the morning these issues were supposed to be rectified. She had known of the issue since we arrived on Friday night yet pretended she had never heard of the situation nor met me before.

The whole place feels mismanaged and the staff seem stressed because management won’t take responsibility when problems arise.

Honestly, there are so many better hotels out there. Don’t waste your money or risk your health here.

Please see attached photo of the signed document at the front desk for employees to understand their new rules.

All I asked was that I was compensated for the difference in value of the rooms due to their...

I’m writing this to warn other travelers about some serious issues here. First and most importantly - if you have food allergies, DO NOT eat at their breakfast buffet. They refill name-brand bottles (Heinz, Log Cabin syrup, etc.) with generic products, so what you see isn’t what you’re getting. This could be dangerous for anyone with dietary restrictions.||The customer service was absolutely terrible. I booked through Expedia and confirmed my dates multiple times over the phone. When I arrived for my late check-in, they claimed my reservation was for different dates. Even though Expedia was willing to fix it, the front desk refused to make any changes without a manager - and surprise, we were told no manager was ever available.||They forced me to book a third night at full price, promising management would sort it out the next day. After talking to three supervisors, the GM, and the owner (Paulette), their “solution” was refunding only $300 of the $500 I originally paid.||The attitudes from management were absolutely appalling. Neither the GM nor Paulette ever apologized for the mess they created. When I explained the refund didn’t cover what I actually paid for, Paulette basically told me she didn’t know what I expected her to do since she’d already given me $300 back. She then blamed her “new staff” for the problems. Even worse, she admitted the reason no rooms were available at my original rate on Friday was because they didn’t have clean rooms ready - which is a housekeeping failure, not my fault.||The GM was also unprofessional, telling me I would “never get the chance to speak with Paulette personally” and that I’d only hear from her directly. Obviously that was wrong since I made sure to speak with Paulette myself. Come to find out, I had ridden in the elevator with her the morning these issues were supposed to be rectified. She had known of the issue since we arrived on Friday night yet pretended she had never heard of the situation nor met me before.||The whole place feels mismanaged and the staff seem stressed because management won’t take responsibility when problems arise.||Honestly, there are so many better hotels out there. Don’t waste your money or risk your health here.||Please see attached photo of the signed document at the front desk for employees to understand their new rules.||All I asked was that I was compensated for the difference in value of the rooms due to their...

DON"T BOOK THIS PLACE!!! I’m really frustrated with my recent “stay” at this hotel. I only booked it for one night, but it was a total disaster from start to finish. When I arrived, the place had just been renovated and smelled strongly of paint. To top it off, there was no power, no heat, and no hot water. They said it was due to a power outage happened earlier that day, which is why they were doing manual checkin and couldn’t give us a key card. The elevator wasn’t working either, so we had to haul our luggage up to the second floor. A nice lady at the front desk opened the door of our room and helped us out with the luggage, but the rest of the staff didn’t seem to care much. The heater in the room was incredibly noisy at first, and I couldn’t imagine sleeping with that racket all night. Then, just when I thought things couldn’t get worse, we had another power outage. No heat, no hot water, and the room was freezing. We decided to head back to Anchorage that night, so we went to the front desk to cancel our stay. It took forever for the manager to show up and let us leave, and the staff never apologized or seemed to care about our situation. They told us to get in touch with Expedia for a refund, but the hotel hasn’t answered any of Expedia’s calls, so we’re still stuck without a refund. The staff said they forgot to turn the hot water back on after the power came back, but from what I’ve seen in other reviews, it seems like the hot water was still a problem for days. We finally got back to Anchorage at 1:30 a.m., but honestly, leaving was the best decision we could’ve made. I wouldn’t recommend this hotel to anyone. The lack of basic amenities, awful customer service, and overall disregard for guests make it a...