TownePlace Suites by Marriott Portland Airport ME — Hotel in South Portland

The room itself, 1 bedroom suite, was very spacious however the furniture was not comfortable at all. (Photos of room attached) The mattress and pillows were to soft, we sank into both. Some people may like that but not for us. The couch was short backs and very hard. All that being said my main issue was the staff. They started off very friendly until we had an issue. They actually blamed the issue on us. They gave us a handicapped accessible room so the shower was barrier free. Not many places to hang towels or clothes in the bathroom so I had to put my PJs on the floor as well as the blow dryer. (They hang the blow dryer on the only towel rack) There is a curtain so while I was showering I couldn't see what was happening outside of the shower itself. After I was done and opened the curtain I saw the floor was soaked, about an inch of water. The drain in the shower itself was clogged but since there is no barrier to keep the water in the shower I had no idea, the water doesn't back into the shower instead it continues to the drain in the middle of the floor. Apparently when built the pitch in the bathroom is not correct because it passed that drain, into the kitchen and then into the hall. After getting dressed I had to go to the front desk to tell them what happened) the phone in the room didnt work. The gentleman at the front desk told someone to go check it out. The person that came to help told me said what did you do to cause this, then he said you used to much water. WHAT? My husband stayed in the room when I went back to the front desk. I told them that he is blaming me and the front desk guy said no your misunderstanding. He is trying to figure out what happened. I then asked for use of the washer/dryer to wash my soaked clothes and he was shocked I wanted them to cover the laundry. After going back in forth that I shouldn't have to pay 10.00 to wash my clothes do to an issue they have he eventually said, no worries we will take care of it and handed me a roll of quarters. I then asked for a thing of laundry soap, again looked at my like I had nerve to ask for this. I went back to my room and my husband was sitting in the living room very silent. I asked what happened, he said I had to get out away from him. All that man is saying is "she used to much water, why did she do this". Again, blaming me. Well as disgusting as it is I am going to share a photo of what he pulled out of the drain, (the clogged drain is circled in blue) He put it in the trash can near in out bathroom and left it there. The way we were treated we actually felt uncomfortable allowing house keeping back in after that. Needless to say that clump was left there for 2 days. I just throw a paper towel over it so I didn't have to see it. I have never been treated like this at a Marriott. No mention of a discount or more importantly how about, I am sorry he accused you, he should not have done that. Instead we couldn't wait to leave because we never felt comfortably again. We are so grateful we only stayed...

if i could do half a star- i would- We booked the hotel for 4 nights for an employee working a job- he stayed 1 night and then had to check out early in the morning on the 2nd day- ( before check out time) - I called the hotel and spoke to the front desk manager and asked her specifically, are we able to get a refund on the unused nights - ( as they do not say the room in non refundable anywhere on their site nor on any 3rd party booking site- ) the front desk manager said yes, he did check out after 1 night and we can refund the unused nights, just call expedia to have them call us and we will approve the refund. I did just that, as we typically have had to do sometimes and Expedia has tried to get the hotel to approve this refund, yet the manager at the front desk keeps telling them no I am not approving a refund on the unused nights- So they really just double dipped and booked the room again for someone else I am sure and are also keeping the money we paid and did not stay for- I could see maybe a cancellation fee of some kind or a 1 night extra fee - however, to lie to me and say yes we will refund and also not advertise anywhere that cancellations are completely non refundable is quite the scheme- As most hotels will specify "Cancellations or Early Check outs are subject to a fee of xyz, or are Non Refundable- which we then would stay away from and not book there as we know our employees whom we are booking hotel rooms for, move around job tot job a lot and possibly may need to check out before our specified & pre paid check out date - we have had to in the past cancel a room or change the check out date and never have we had a hotel lie and say they will approve a refund on unused nights, and then turn around and just say no we are not going to actually. Expedia always advertises on their hotel rooms with the hotels whether or not there is a fee, or whether or not they have No Refund Policy, in bold red letters - we stay away from these hotels as we highly understand the nature of our employees business moving job to job- ( just don't like when someone says they will do one thing and then they do the complete opposite- and Hotels who like to double dip and get paid twice for 1 room for 3 nights (nevermind for just 1 night) without clearly advertising that anywhere for the guests to see Before booking a room - that is a scam - a...

Rooms are okay, but don’t offer an oven as advertised. You also won’t get a new kitchen sponge, toilet paper, or other replacement items unless you physically go down to the front desk and ask. Most of the staff were friendly, except a very bitter woman I spoke with around 3pm on 2/11/25 who called herself a “manager.”

I checked in on 1/26, but needed to extend my stay to 1/31. Because Marriott still operates archaically in so many ways, I had to create an additional booking rather than extending my initial stay. This meant that I was charged an additional deposit, which is ridiculous but I didn’t protest. What I found unacceptable is that I still have not been refunded either of these deposits more than a week after check-out. When I called to get help with this on 2/11, the woman on the line said that I needed to contact my bank. I told her that I had already done this, and that my bank showed both charges as “pending” which meant that the problem could only be resolved by the merchant. She continued to repeat in an annoyed and uncaring tone that I needed to call my bank. After about 5 minutes of this, I decided a robot might be better help and called bonvoy. They “put in a ticket” with the hotel.

I have still not received my money back more than 2 weeks later. I will now be booking only with Hilton, who always refunds me less than 24 hours...