Mister Bagel Mall — Restaurant in South Portland

I have always loved mister bagel especially the Maine mall mister bagel. Unfortunately this time was a real bummer. I was very excited to learn they had vegetarian sausage on their menu as I do not eat meat. I ordered a sandwich with substitute veggie sausage and my boyfriend also got the heart attack breakfast sandwich and asked if he could add sausage when he asked he was told that even though the menu didn’t say it had sausage that it already came with bacon and sausage so she wouldn’t add it on. We were asked if we would like our order to go or for here and we replied to go. We waited for a bit and then decided to go up to the counter when we saw people after us getting their food. We walked up and were told my sandwich was ready and his was almost done—we asked if my sandwich was made with veggie sausage and it was not—so I was asked if I would eat it anyways, I informed them I unfortunately do not eat meat so I wouldn’t be able to. They said they would remake it no problem! This happens often which is why I always check! No big deal at all I appreciate them remaking it. The order was made for here however and not packed to go and I let her know it would be to go if she wouldn’t mind and the girl that took our order interrupted me a bit harshly to inform me that “that’s literally what you asked for. You said for here.” Honestly having been in customer service myself and being a manager of a cafe, even if we had accidentally said for here to make the customer feel like it is their fault and they are an inconvenience is absolutely not okay. I actually felt a bit embarrassed as there was an entire line of people listening to this employee inform me of the inconvenience I was causing them. While we were waiting for my sandwich to be remade there was a customer brought to the counter by the same girl who had scolded us for our to go or here mix up. This counter was not where the orders were being taken and I could hear her informing him of things he needs to do next time when making a phone order to make it easier for them, which again this customer looked a bit embarrassed when he took his receipt and left. After he walked away I watched this employee whisper in another employees ear directly in front of my boyfriend and I, I couldn’t hear what she said, but the girl she said it to replied with “I’m know I’m about to f*ing freak out”

It was clearly a busy stressful morning at this location and the employees all seemed to be a bit younger and a bit frazzled which I can completely understand, however there was even more in our visit I observed that has unfortunately that has made me rethink if I will visit this location again. I hope the employees can take a step back and remember how their customers feel when they are spoken to in a bad manner or when they observe bad customer service, even when they are...

I reminded myself Saturday June 15th why I stopped going to Mister Bagel Maine Mall a year ago, when I decided to roll the dice and see if any improvements had been made. Perhaps it is just the lack of care by weekend staff. I used to go weekly and everything was great. Placed online order for 1/2 dozen bagels (1/2 everything 1/2 sesame) took them out today and they were all sesame..perhaps they were out of everything (although both of our bagel sandwiches were on everything and no communication from staff that they were out). My daughter went in to pick up. Online orders on weekends never seem to make it to the pick up table in the front by the door, so don’t sit and wait to see your order on the table before going in and asking for it or you might be waiting forever. They handed my daughter 1 bag. She got in the car and it was only the 1/2 doz + cream cheese we ordered. I went back in and had to ask for the other part of our order. No apology. Asked if they bring orders up to the front table where the “online order pick up” sign is. The blonde girl said “yes, but sometimes we are too busy.” I was the only customer there, I saw 3 employees so it was pretty clear they were not “too busy” to bring the orders to the designated spot. My daughter’s order was wrong, don’t offer options if you aren’t able to handle it. My “sun tan” bagel was barely toasted and still “pale.” Nothing has changed, it was almost an identical experience as the last time. I called that time and was unapologetically told there was nothing they could do. When you spend 12.00 on a bagel sandwich, you kind of want what you ordered. I can definitely say that we will not be back. Maine Bagel or Rose Foods will be the only ones we go to from...

I normally would give this place 5 stars, but that's when the owner were there. I grew up in the restaurant industry and if we had customers we stayed open longer if needed because that's a good thing and we called that profits. My advice to the owners is tell their employees that the customers come first and don't put anything away until the last customers leaves the store and the door is locked. There were 6 employees and plenty of bagel in the bins and one employee changed the hours with a paper note on the door and told coustmer that came in that they couldn't eat in and started putting things away with coustmers wanting to order. I am rethinking where we go eat for lunch. There was definitely some attitude the day we were there. After being a customer on a regular basis I am not sure I'll return to this Mr....