Days Inn by Wyndham Springville — Hotel in Springville

"The NIGHTMARE On Elm Street" We are the type of people that usually say ANYTHING about a place that has been bad, we just don't go back, end of story. We took a round trip road trip to Arizona to see our Military son's first wedding 3,452 miles. Days Inn Springville's "Property Manager" has NO RIGHT to treat paying customers with such disrespect, to the point of yelling at us, which has caused NIGHTMARES. It is not our fault you, "Sunny" have no hospitality skills whatsoever. I wouldn't even put you in charge of taking care of mannequins in a store window. It is not our fault we don't want to stay in one of your dirty rooms...OR WAIT...it was actually 2 dirty rooms, wasn't it? Rooms 311 and 312. Then I have to show you PROOF that we stayed in another motel room before we get a refund?? I did stoop to your level and showed you proof. 6 days later, we finally get a refund. You probably thought we were LONG GONE. That must be how you make some extra pocket money, then tell your boss you gave them the money back in cash. I wonder how soon it is before YOU get audited. You must save ALOT of money on the water bill by flipping the sheets inside out. Just how many times do you think that's gonna last?? In fact we encourage people that read this and STILL stay there to take pictures. You must also save a lot in batteries, if 311 didn't have one in the smoke detector, wonder how many OTHER ROOMS have an inoperable smoke detector. OH, THAT'S RIGHT! You DID us at 9pm ish that you would take care of it TOMORROW. Pool supplies must be saving you some BIG MONEY if the other reviewers are saying the water is not good. Here's a few things for you to think about. You do think, don't you? A FRIENDLY HOST or Hostess at the front desk will get more bookings ( just go to the Microtel and spend some time with Parker & Marie ) ACTUALLY, everyone reading this should just spend the extra money & book there, they will be better off. CLEAN THE ROOMS, WASH THE SHEETS, CLEAN THE TUB. clean the whole room. ALL THE ROOMS! Then again.... ACTUALLY, everyone reading this should just spend the extra money & book there, they will be better off. Working equipment in the room would be nice. If someone had told me that there was no battery in the smoke detector, I would have said I'll be right back ( but, then again, I would have had the maids it to ensure it worked). Oh, that's right, you don't have maids cause you can't afford them, cause you scarce everyone off. Then again.... ACTUALLY, everyone reading this should just spend the extra money & book there, they will be better off. I also had a co worker say to me that if you would have yelled at his wife, the way you yelled at mine. He'd be sitting in jail right now. How long do you think the owner or the corporation is going to let you NOT make them money?? I, myself could make MORE MONEY in 6 months, then you have probably made in your whole tenure as "Property Manager". I would have friendly people at the desk, I would have maids that know how to clean, I would have a swimming pool & spa that had the correct amount chemicals twice a day & maintenance when needed. Sure, people only stay once, but I guarantee you that my people would remember ME and I would be there first choice. However, I'm sure people remember you. They remember too.... RUN AWAY, probably faster then Forest after that box of chocolates. Then again.... ACTUALLY, everyone reading this should just spend the extra money & book there, they will be better off. That's pretty sad when you make an unfavorable comment on the Days Inn Springville Facebook page ( more then one ) and I just can't seem to find my comments and they also blocked me from making comments under other people's comments. so I'm going to post 1 picture of what this traveler said as well as what I asked them. They just blocked it. WOW! How many other reviewers did they block or take off????? ( in response to the picture I asked Days Inn Springville "What did the Health Department find?") I can...

Hotels operate in the hospitality industry and my experience was anything but hospitable. We were unfortunately stuck on the Provo side of the mountain due to a mudslide on our way home. The online price for a room at this location was listed as $75 but when we called we were charged $100; seemed to me that they were taking advantage of the displaced travelers. Whatever, it was one of the only rooms left south of Provo so we take it because we had kids who were absolutely exhausted from a long day in the sun and twice as much car travel as was expected. We finally get checked in around midnight. Fast forward three hours. My son wakes up suddenly and pukes all over the bed. We grab a Walmart bag for him and hustle him to the bathroom as quickly as possible to minimize the mess and keep it to a more easily cleaned location. I feel absolutely terrible for the mess. My son feels awful having made a mess, the only clothes he had were puked on, and he was stuck on the cold bathroom floor waiting for the nausea to pass. We do our best to clean up what we can. I don't dare try to clean the sheets so we strip them off the bed as quick as possible to save the mattress. The sink in the bedroom doesn't drain well and my son is using the bathroom so I hustle down to the lobby as quick as I can so that they can get the sheets into the hopper sink and rinsed off before it sets too long. The night manager, who also happens to be the general manager for the property, takes his time to mosey over to let me in to the lobby area as I'm standing outside cradling the bedding. I immediately apologize, telling him my son got sick suddenly and we couldn't clean the sheets in the room. He looks at me askance and asks, "You didn't give him a bag?" I repeat that this happened suddenly and there was no way to get him to the bathroom before it all happened. Reminder, it is 3am. And I've been asleep for about 2 and a half hours after a 16 hour day, I'm not exactly operating at 100%. I explain that I just wanted to grab some clean bedding and air freshener for the room. After a few more minutes of questioning, he finally takes the soiled bedding from me and goes into the back. When he returns, he asks what my room number is. I tell him. He tells me that he is going to charge me for the soiled sheets because, "ain't nobody going to clean that. It's disgusting. Also, make sure you bring back that air freshener." I am dumbfounded. I look at him and repeat, "My son got sick." I know that there are means to clean such messes and while not pleasant, can certainly be accomplished. Had they tried to clean the soiled sheets to no avail I would have certainly paid for them, but the complete lack of compassion and rude delivery was a most upsetting development. I return to my room and explain what just happened to my husband and my son unfortunately overhears, so then I spend the next 20 minutes convincing him that he isn't in trouble and he didn't get sick on purpose. My husband immediately goes down to speak with the manager. As soon as my husband says to show in the contract where we get charged for new sheets because our son gets sick the manager changes his tune and says we won't be charged. So, again, I understand the frustration. I would have willingly paid for the sheets if they had not been able to be cleaned. Even an iota of compassion or kindness would have made a huge difference in this instance and would have definitely lead to a...

Military family traveling home for the first time since COVID. We stayed at the end of June for two nights. Staff at this hotel are very unfriendly. There was an issue with our reservation. I asked the manager of it would be easier to cancel this reservation and make it at a different property. He agreed and said that would probably be the best idea. I mentioned I've family staying in the hotel for a week, I'll see about moving them. Only then would the manager (Sunny) try and assist me.

We had the same issues others have mentioned in their reviews. The walls are ridiculously paper thin. At 6:00 p.m. on a Thursday evening we had the manager call to our room. Saying that there had been a noise complaint and if we weren't quiet he would cancel the reservation for the following night. Okay. I get it. We had a noise complaint. I had kids in a hotel room on a weekday evening while we figured out where to eat dinner. They got rowdy. I apologized. I was floored that after one mistake we were threatened with eviction. After seeing the several reviews with noise complaints, I can see why the management was so strict. I'll not stay here again.

Between The first and second night, our television remote stopped working. It seemed to unpair from the cable box because it was able to turn the TV on and off but not anything else. I called the front desk. 25 minutes later, Sunny came up to help us. He asked me what systems I plugged in to his TV. I let him know we don't have any systems. He asked game systems? DVD player? How come this suddenly happened? I let him know it was working this morning and last night but not when we came back from our outing. I have no idea why it's not working.

He moved furniture and re-paired the remote to the cable box. I thanked him and also let him know that the office chair in our room seemed off kilter. Every time someone sat on it and turned, they would fall out of the chair. My children got hurt on it so I asked if he could remove it from the room. The response was not positive or professional. After heaving a sigh and telling me they had nowhere to put it and that the hotel had been recently renovated... Sunny took the chair out of the room.

While checking in, we were 'invited' to breakfast. The breakfast choices were an apple a banana or a granola bar. It's been hard to be a hotel during the pandemic. Is a former hospitality agent myself, I can understand that. I cannot understand how unprofessional and unwelcoming the staff at this hotel were. We opted to use the stairs and not the elevator so we could continue to not see the desk staff as much as possible. There was not one time I interacted with staff at this hotel that I didn't feel their attitude was akin to me bothering them. Happily we left after two days. I will not...