Deseret Industries Thrift Store & Donation Center — Local services in Springville

Love the place, but we had a really bad experience just now. My grandmother and I found a beautiful, colorful horse statue that we were very excited to purchase. We left it in the back in the case (the associate put the sold sticker on it) and we continued to shop. Once we were ready to buy it, I went back to the case and told the associate there that I was going to the register to purchase the item (I literally saw it in the case at this point). After purchasing the statue, I went back to the case to grab it, only to find that within the THREE MINUTES I had gone between the register and the case THE ASSOCIATE IN THE BACK GAVE IT TO SOMEONE ELSE!!! apparently two other customers were sitting waiting for it once we had left to purchase it, and the moment we were gone they were given it immediately. When we confronted him about it, he huffed and said we should’ve been quicker, and was very unkind. The manager was sweet and refunded us $5 extra, and another female employee was extremely kind and apologetic in helping us figure everything out, but the whole situation left a bad taste in my mouth and was very unpleasant. Unfair practice and poor communication, BAD VIBES!!! Won’t be returning and be careful when purchasing items in...

I’ve been shopping at the DI for a long time and over the last few years the resellers have completely dominated the stores. There is a big line first thing in the morning and as soon as they open up people are literally running in like it’s Black Friday, running from one end of the store to the other trying to grab anything they can to take home and resell it online. I don’t want my shopping experience to be a battle. I’ve seen big groups of people across multiple stores who will hangout in the store waiting for them to roll out new items. When they do they all swarm the cart like hungry animals at feeding time. I’m not exaggerating either, it’s gotten that bad. I’m all for people hustling but not when it turns them into nut jobs willing to push their cart in front of you so they can snatch what you’re looking at. They need to figure out a way to tame these people and give a better shopping experience to everyone instead of being the battle ground...

Been shopping at D.I. with my Dad since I was a toddler. Have spent WAY more than I’d like to admit, as a loyal customer, one who comes in more often than I’d like to admit too... Tell your tall manager with the gray hair (at this location) to stop following me around whenever I shop. I’ve never stollen in my entire life, and I’m not about to. Swear it’s solely due to the fact I have tattoos. I have sensory issues and have to step off to the side to not have panic attacks when overstimulated. Him following me around watching it in real time DOES’NT HELP. He could check in and see if the panicking customer is okay, but naw he just hovers and watches me shop. Either he’s creepy, or thinks I’m a thief, and I’m giving HIM the benefit of the doubt here assuming it’s the latter. I love this location, don’t love...