Hilton Garden Inn Atlanta East/Stonecrest — Hotel in Stonecrest

This was MY personal experience from staying at the Hilton Garden Inn Atlanta East/Stonecrest from February 7th -9th ||Received this message in my email on February 6th 2025: ||Bridgette, go straight to your|room with Contactless Arrival.|Check in now to choose your room and request your Digital Key - all from your phone with the Hilton Honors app. It's the easiest, breeziest way to stay.| |When I attempted to complete the check- in through the app, I receive an error message say oops! Looks like something is wrong on the Hilton Garden Stonecrest Atlanta’s end. So, I contacted the hotel and was told that the app does not work with this Hilton Garden, and even if I was able to choose a room through the app, I was told that it wouldn’t be a guarantee that I would receive the room that I choose. One of the reasons why I chose to stay at the Hilton Garden Hotel in the first place was because of the wonderful service and the app feature use that I received at Hilton Garden in Columbia SC. However, that was not the case at this one. Question: Why offer this service if the app ( check in does not apply to this hotel as I was told) Another problem that I had with this hotel was the 50.00 charge for holding regarding room damage, the other Hilton did not request this charge from me, but the final straw came when I had a bathroom situation on February 8th. Call down to the lobby and requested assistance, was told that an order was going to be put in. Waited no one came, call back down, the manager stated that he was on his way. Waited he never came. If it had not been for a housekeeper cleaning one of the rooms and having the necessary tool for us to use to resolve the bathroom issue ourselves, we still would be Waiting. I could clearly tell that this Hilton was Definitely under a different management, then the one in Columbia, SC. Might have the same name, but the level of excellence was Definitely not the same. I will never be returning this Hilton Garden in the...

This was MY personal experience from staying at the Hilton Garden Inn Atlanta East/Stonecrest from February 7th -9th

Received this message in my email on February 6th 2025:

Bridgette, go straight to your room with Contactless Arrival. Check in now to choose your room and request your Digital Key - all from your phone with the Hilton Honors app. It's the easiest, breeziest way to stay.

When I attempted to complete the check- in through the app, I receive an error message say oops! Looks like something is wrong on the Hilton Garden Stonecrest Atlanta’s end. So, I contacted the hotel and was told that the app does not work with this Hilton Garden, and even if I was able to choose a room through the app, I was told that it wouldn’t be a guarantee that I would receive the room that I choose. One of the reasons why I chose to stay at the Hilton Garden Hotel in the first place was because of the wonderful service and the app feature use that I received at Hilton Garden in Columbia SC. However, that was not the case at this one. Question: Why offer this service if the app ( check in does not apply to this hotel as I was told) Another problem that I had with this hotel was the 50.00 charge for holding regarding room damage, the other Hilton did not request this charge from me, but the final straw came when I had a bathroom situation on February 8th. Call down to the lobby and requested assistance, was told that an order was going to be put in. Waited no one came, call back down, the manager stated that he was on his way. Waited he never came. If it had not been for a housekeeper cleaning one of the rooms and having the necessary tool for us to use to resolve the bathroom issue ourselves, we still would be Waiting. I could clearly tell that this Hilton was Definitely under a different management, then the one in Columbia, SC. Might have the same name, but the level of excellence was Definitely not the same. I will never be returning this Hilton Garden in the...

Ok, let’s start from the beginning with booking.. at first I was going to cancel the reservations because I learned you had to pay extra for breakfast. That wasn’t something I was willing to do as I was already purchasing 2 rooms as it was a sleepover for my daughter birthday. Jonathan heard this concern and offered me accommodations for the breakfast which was very sweet of him! At check in we inquired about breakfast again and Chardonnay told us that the hot breakfast we were promised has since changed and it would just be a Continental style breakfast, which was completely different from what we were originally told.. fine we got over it.. so this morning I get up and head down to check on breakfast before all these girls wake up hungry and there was nothing! No juice.. no cereal.. no nothing! Adjia was working the front and she said we don’t have any breakfast the person responsible called out.. I’m like what??and I’m thinking So the guests just get nothing?!! Completely unacceptable! Seems small but now we are obligated to get breakfast for 6 teenagers because the hotel dropped the ball.. I didn’t think you needed a certain “ person” to put out cereal , milk, and muffins.. but… ok! 🤷🏽‍♀️ that’s the reason for only 3 stars BUT…

I re clean high touch areas no matter where I am but for the most part our rooms were clean and nice and up to date! Chardonnay was very Honest with us and gave us real expectations! She was kind and went out of her way to come to our room and help with the door, internet and the ice machines that weren’t accessible to us. She answered all of our questions to the best of her ability. A for sure asset! A revisit is not completely out of the question.. but we were very disappointed with the misinformation and or poor communication with the hotel as it pertains to being inconvenienced with the breakfast.. still not the worst experience I’ve ever...