JCPenney — Local services in Stonecrest

The woman with the Jamaican accent is incompetent. The day before yesterday, I bought a perfume, Guess Bella Vita Paradiso. They have the actual boxes behind the display. When I got home, the one I purchased was not the same as the one on display. Different perfume (Guess Bella Vita Rosa), different look, different smell. I simply wanted to swop them to get the right one. She didn’t even try to help. She opened it and saw that it was different and said the tester is the tester they sent; that’s how the testers look, but the Bella vita Rosa is how the merchandise is actually supposed to look. I didn’t say anything about how she is lazy and feeding me a load of crap, I simply asked to go ahead and give me a refund because who in the world does she think is going to believe that load of mess? Then she did the return and handed me the paper, and expected me to leave. Mind you, i didn’t give this woman attitude the entire time, i was so pleased with the service of the African American woman that sold it to me a couple of days ago, regardless of the mistake, i was just not going to hold it against anyone. But to hand me the paper and not explain, “this is your return, $- -.- - will be going back on your card ending in - - - - within 3 to 4 business days”. I had to ask questions to find out what exactly it was she was handing me and how long it would take to be back in my account. No, “I hope you have a great day”… “I’m sorry this happened”, nothing. It’s so sad common sense and customer service is declining by the day. You would’ve thought it was her perfume and her store and someone was accusing her of scamming them. I’m never going to argue with a cashier, but I will post a...

I booked an appointment at JCPenney Portrait Studio (Stonecrest) for 5:45 PM and arrived at 5:30 PM, as instructed, to ensure we were on time. We were explicitly told that being even 10 minutes late would result in us not being seen or photographed, so we made every effort to follow the rules.

However, upon checking in, we were informed that there were three groups ahead of us. This was incredibly frustrating and annoying, especially given the studio’s emphasis on punctuality for customers. If timeliness is so critical on our end, it should be just as important for the studio to adhere to their schedule.

We waited until 6:30 PM—45 minutes past our appointment time—and there was still one more group before us. I finally told them not to worry about it. This experience left us feeling completely disrespected and unvalued as customers. The lack of organization and respect for our time is unacceptable, especially for a service that requires appointments.

JCPenney Portrait Studio needs to significantly improve their scheduling process and communication...

Crystal working at the returns/pick up counter needs a better attitude and crash course in customer service ASAP. My very brief interaction with her did not include a single greeting but was surely followed up by a nasty attitude. An order was placed by someone else (a MANAGER at another JCP) for me to pick up, which we have done multiple times with no issue. Crystal asked if I had her ID or any of her information. When asked what she needed all she said was “do you have her ID” if not have her send you a picture of it. So I called her for the ID, but then Crystal just tossed my order in a bag and said “make sure you inform her next time to include your name” as if a manager doesn’t know how it works. Overall, I was not pleased at all with how she handled me or even the man in front of me. She was mumbling and complaining under her breath to a coworker about a computer and scanner not working, which has nothing to do with the way paying customers...