Location and Ambiance: Situated within the bustling Sawgrass Mills Mall, this coffee place offers a convenient respite for weary shoppers. However, upon entering, the cleanliness of the establishment leaves something to be desired. While the staff are polite and accommodating, the overall atmosphere lacks the inviting charm found in other coffee shops.
Dining Experience: Opting for a large coffee and a slice of cake, I was taken aback by the steep total of $14, excluding tips. The pricing seemed disproportionately high for the items purchased, detracting from the overall value proposition.
On the bright side, the coffee itself was satisfying, boasting a rich flavor profile that provided a much-needed caffeine boost. The cake, though sweet, managed to deliver on taste, offering a pleasant accompaniment to the beverage.
Summary: While the coffee place within Sawgrass Mills Mall delivers decent fare, its pricing and cleanliness fall short of expectations. Despite the quality of the coffee and cake, the overall experience leaves room for improvement. With some adjustments to pricing and a focus on cleanliness, this establishment has the potential to earn a higher rating. For now, it garners a modest...
   Read moreI'm writing this review after giving this place not one but two chances. Me and my friends came in after a busy black Friday shopping trip and needed some recharge time. The sample of the caramel crunch was delicious so all 4 of us ordered a regualr , all 4 of us!!!!
No chopped toppings one glob of caramel in the center and chunks of ice that haven't been blended properly.
Few weeks later I was back in the mall and figured I'd give them another shot, tried the cold brew figuring it's hard to mess up a cup of cold brew. It tasted like nothing, watered down and my cup was more ice than anything else. And for the price they charge for a 16 oz cold brew and to have no taste is criminal.
The only saving grave to this place is the staff, it's clear whoever runs this place has no clue what they're doing as they are always out of things. Whime in line i heard staff apologize for being unable to make certain items as they were out of things.
If I could leave no stars I would, this place needs to close the doors for good. Fool me once shame on you, fool me twice shame on me.
Better off going...
   Read moreI have worked in this mall for 18 years in sales and I have never been treated so bad. Today I went to buy a cappuccino with almond milk like I usually do. I had to return my cappuccino because the milk had gone bad. In a good polite manner I explain to the manager that my cappuccino was bad and the manager responded in the most unprofessional way. The cup was full minus the little I tried, and the manager said in front of all the customers that I had the decency of returning an empty drink? I found it incredible how badly I was treated and she didn't even care about the expired milk. Very poor customer service. I swear I will never set foot in that place again. I feel almost sorry for the actual owner of the location for having this...
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