Best Western Plus Country Park Hotel — Hotel in Tehachapi

Had the absolute worst experience with the front desk staff and the worst part is that the whole situation was entirely preventable. I booked 2 rooms about a month in advance for a wedding. About a week after the booking, I called the hotel to ensure the booking confirmation. They confirmed my reservation for 2 rooms. The date finally arrived for my trip and 30 minutes prior to arriving, I called to ask if it was too early to check in. The lady on the phone said it wouldn't be a problem. I arrived just before 3:00 and the front desk lady was on the phone with a customer. The phone rang again, she placed them on hold and for the next 30 minutes she continued the cycle of answering the calls until she finally addresses me. I ask if she was there alone and she said she was and that people always called at check in time. I tell her I was there to check in and she asks for an ID and credit card. I asked her if this was being charged and she said yes because I had not paid for the room. I showed her my receipt for payment for the two rooms and the confirmation number. She then proceeds to tell me that they didn't get payment and we go back and forth for a bit, and even though she acknowledges that I've already paid, she asks me to make a payment again. Needing a room, I allow her to charge me again and decide that I'll contact their management tomorrow to get my refund. I then ask her if the name on the second room will have an issue and she tells me I only have the one room. I show her the confirmation AGAIN and she calls her manager to assist. Even though it clearly says I have two rooms in the confirmation, They had no record of this second room. I then go through the process AGAIN and end up paying AGAIN for another room. So what started out as 2 rooms for two nights has now ended up costing me the price of 4 rooms for 4 nights. I confirm with the lady that the second guest will have no issue checking in and she says she guarantees they'll have no problem.

At midnight, my friend with the second room calls me because the guy at the front desk won't let them check in. I climb out of bed, walk to the lobby, and tell the guy that the lady at the desk earlier told me they'd have no issue checking in. The guy at the front desk told them they probably cancelled the room or booked someplace else and it must be their mistake. At this point I have had it with the horrendous customer service. The front desk guy smirks at me as I tell him my frustrations and when I asked for his name, he says nothing but continues smirking. He hands us a room key with no additional information and when my friend goes to their room, the deadbolt was locked FROM INSIDE. The front desk guy gave them a key to a room already occupied.

Horrified and disturbed, we then had to go back to the lobby to the guy who refuses to give me his name (young man with blackfingernails) to request another unoccupied room. No apologies or acknowledgement of a mistake, he simply gives them a key to a new room.

How on earth is any of...

Easy parking. Comfortable and very roomy. The bed was surprisingly comfortable, but, in winter, you will need to ask for extra blankets as the bed cover provided is entirely inadequate and the odd sort of decorator thing is just that, decoration. |The arrangement for the bath towels is clever, but placed on a shelving arrangement over the bathtub meant only for people over 6' tall. If you are a smaller person, or a child, you may as well bring your own. |The biggest drawback is that there is no one to ask any questions about the room or the amenities of the hotel. It's not that the desk is empty, it's just that the staff doesn't know anything about the hotel amenities. The staff also doesn't seem to know anything about the town either, so questions and recommendations for dinner or directions to trails in the mountains simply cannot be had. Which contributes to a non-welcoming atmosphere, which, for the price, is unconscionable. (There is a visitor's center in Tehachapi if you can get there during business hours.) The woman working the morning I checked out did not seem to understand the question when asked how to get back to the highway. |The website advertises a business center, there is a computer set up in the lobby, but no actual business center.|Other things to consider are that the air conditioning unit was very loud and the cable offerings are "direct TV" which is in no way intuitive when one is searching for - as example - the evening newscast. And, apparently, anything on the network affiliates, PBS channel or a movie that you won't be charged extra for. |The WiFi is strong, but anything that you need to know about using it involves a call to a tech representative on an 800 number. |Not walking distance to any of the shops or restaurants in Tehachapi. No assistance with your bags. |Don't bother with the "breakfast", it's not worth it. There is a very good bakery with excellent coffee in Tehachapi a short distance into the town. |Otherwise, everything you would expect in a corporate franchise.|Finally, check your invoice before you commit & make sure you got the deal you were offered, especially if you go through a 3rd party...

Unauthorized charges and no breakdown.

After speaking with the manager and being turned away, I’ve decided to write a review.

We stayed for two nights to visit family and enjoy the local festivities. The room, pool, and breakfast were as expected for the price. The front desk on the other hand wasn’t much to be admired, seeing how they were not friendly and untrained. Upon check in I was prompted to pay an amount not already agreed upon. I inform the young lady and she updates the amount and we move on. This should have been the first red flag.

The same young lady was at the counter when I checked out. I made the mistake of not getting a receipt when I checked out. I had already seen on my credit card balance the amount that was to be charged and assumed all was well.

Two days later I notice a charge for 145 dollars. Unclear what this charge is I call the hotel. I simply Request a breakdown of the charges from my stay. The second time I call after being told a manger would return my call, the manager interrupts me and rudely says I should have asked for one at checkout. (Clearly I should have.)

I’m writing the review because I feel the hotel knows they’re in the wrong or has some shady tendencies, but won’t work with me to resolve. I have all the appropriate paperwork, just not the breakdown from the hotel. Having this would help both parties move forward. Instead, I’ve been treated as if I made a mistake and am putting a burden on the staff to answer a couple of my questions. If you choose to stay here, please double check your charges and be ready to get the run around if you have any requests. Hopefully this will be resolved soon as I would have stayed here again if our departure would have...