La Quinta Inn & Suites by Wyndham Chicago Tinley Park — Hotel in Tinley Park

From the filthy lobby to Arnold Bowen, the aged, balding night clerk whom expressed complete confidence as he failed in every endeavor, this LaQuinta impressed me as the worst hotel-motel I've seen since I visited Cambodia and found a fake-image AirBnB.

We arrived late, a long day of travel already behind my girlfriend and I, looking forward to the suite we'd booked to give our pet corgi some room after a day of driving. Immediately ahead of us in line, Mr. Bowen struggled to fill out the guest's information, never once looking her in the eye as he bent his body low until his forehead rested on the desk surface. Telling the woman she needed to go get her animal's ESA certificate for this alleged pet friendly location, she walked back to the cold, dark parking lot without her booked room. It was then our turn to try and communicate words to Arnold. He jumped from computer to computer like a crazed scientist building a monster, never looking me in the eyes so I could instead enjoy trying to decipher the clock behind him hung so tilted, it was not actually any time at all. Finally, we received our keys, just as the woman returned from the biting wind outside with her animal's license to be waved off by Arnold that he never needed it at all.

Pushing the high low luggage trolley into the elevator was a struggle for two able bodied human beings, since the wheels had apparently been plugged up with Nile River reeds earlier in the day but we made due. We were more perturbed by the sound of the television blasting through the door when we made it too our room. No one answered my knock, so there was a chance the maid had left the T.V. On. A small chance, as the pantless man with no shoes we'd seen stumbling drunkenly through the halls and the woman leaning out her room door, screaming Spanish obscenities, gave me the impression the cleaning staff had been sacrificed in earlier days, likely over a hundred years prior, when the hotels.com images of a clean hallway were in any way representative of the location. My key card to room 216 functioned, however, so I tried to enter.... Women frown on a strange man entering their room in the dead of night as they lay in bed in their underwear.

Quickly back at the desk, I told Arnold to call and apologize to the ladies but he didn't seem to care, more upset that his computer showed the room empty. I guess his system told him it's been readied for a new check in as well... I kinda doubt it. He gave me a new room key, which was terrifying as I suspected I was now playing a terrible horror video PC title whose gameplay comprised of pushing into different rooms and finding what lurked within. When I saw room 208, I realized how true that was.

Did you know that it is acceptable to pay for the largest room and be given a auxiliary storage closet without even being notified? Did you know that a room can be considered acceptable for habitation despite all of the paintings in the walls were shattered off the plaster, the sconces bent on opposite directions, the carpet stained in various different shades of throw-up and an electrical outlet that appeared to have been chewed on by the ghost baby from Trainspotting? I was unaware that I needed to tell them I wanted a litter basket or have a closet in advance, for which I will definitely remember to look for the checkbox when booking henceforth. But it was only after I rinsed the revolting shower--trying to exorcize the demon mold growing inside--did we hear the worst part of this disaster. The wind howled through the window, broken off it's track, preventing it from being closed in Chicago winter.

Storming downstairs yet again, Arnold Bowen behind the desk was less than helpful, telling me I had to wait for him to finish his ongoing call with the company tech support--whom themselves told him to address his client (me) first. I demanded a refund and am checking with hotels.com and the hotel chain to ensure it is sent to me.

After all, we did not even spend the night and wouldn't, even if I received a challenge from a great...

We began telling the front desk what happened in the pool area earlier that night and we were offered to have the pool opened after hours for compensation of what we had to endure. But when it came time to go into the pool area we were told that we could not swim after hours. The gentleman working told us he was fairly new and apologized for the inconvenience. Contradicting everything they offered. on Saturday the pool was so beyond packed we couldn't swim at all. The rooms around us and next to us had 15 kids in each room. Well over the room capacity. We were again told we could swim after hours and that he would call and let us know when we could head to the pool. A knock at our door to only upset my child again. She was crying and upset. Her birthday was ruined. I went to the front desk and a different gentalmen was now at the front desk. I informed him that my daughter was upset and crying from broken promises two nights in a row and pleaded with him asking to please reconsider. The man was completely rude to us. I recorded the entire conversation. He was shoving a sign in my face and raising his voice. I walked away because I do not do well with that kind of behavior. Ever since the heinous attack that happened to my family I become very scared, nervous, with trembling feeling inside. I feel as if I am going to have a heart attack or pass out. So we then planned to swim in the morning before checkout. We went to the pool and tSo We then planned to swim in the morning before checkout. We went to the pool and the pool was closed. It wasn't going to open until 11am and check out was at 12. (I was informed that some type of tube burst in the night). I felt it would have been unfair to my children so I had my fiancé sit in the pool area with our kids while I packed everything. When my children entered the pool area, the smell in the air was so strong. They coughed continuously after getting into the water. They then couldn't breath and i had to rush them their rescue inhalers. The chemicals must not have settled long enough because every kid in the pool was coughing so bad. The air in the pool room wasn't even tolerable. It was awful. I had to give my children albuterol, get them fresh air, and shower them to get the chlorine off of them. The ladder in the deep end was broken. It had one stair on it and it was the first stair. This made it very difficult for my children and other children to enter and exit the pool. My daughter actually slipped and cut her hand open. Worst experience ever! I will not return to this hotel EVER. I am a La Quinta Rewards member and I refuse to return to La Quinta after this experience. I will invest in a different hotel for our vacations.

I almost forgot the most scary part of the trip. My 9year old daughter was laying, relaxing in the bath at La Quinta. And her hair got stuck in the bath tube drain. She ended up face down in the bath, struggling for air. I had to rip her hair out to release her. The drain was not functioning properly causing water to still enter the drain when it shouldn't have. The drain Wasn't functioning correctly, and it took her hair with it. Very scary/life threatening experience that has and will scare me for life. What a nightmare!! To top it off I still paid full price. No compensation was given for all of the inconveniences. he pool was closed. It wasn't going to open until 11am and check out was at 12. (I was informed that some type of tube burst in the night). I felt it would have been unfair to my children so I had my fiancé sit in the pool area with our kids while I packed everything. When my children entered the pool area, the smell in the air was so strong. They coughed continuously after getting into the water. They then couldn't breath and i had to rush them their Redue inhalers. The chemicals must not have settled long enough because every kid in the pool was coughing so bad. The air in the pool room wasn't even tolerable. It was awful. I had to give my children albuterol, get them fresh air, and shower them to get the chlorine...

Before I even arrived speaking to an operator online make a reservation the person was unable to correctly pronounce La Quinta, we went back and forth with that for about six seven minutes. The only way I could conclude that he was speaking about the same hotel I was trying to book was he didn't know or was able to repeat that address what he kept saying was it was lucky something was the name of La Quinta. Moving forward I made the reservation and upon arriving, the front counter was unmanned. There was no sign or note for customers to understand if this was a momentary break if someone was coming back if they were gone for the night just nothing blank counter I stood there for maybe another 10 minutes before somebody finally did show up. My decision to book this room was due to necessity I was traveling and in town for my Grandson's graduation and needed a hotel that accepted pets. I was very disappointed upon entering the wrong it was worn and outdated the linoleum floor was chipped and broken in several places the window from my room face the back lot and was approximately 20 ft from the parking lot's light system. There was no shade appropriately attached to my window matter of fact the shade was standing in the corner. So, all night long, I had enough light in my room to read the newspaper. Then there was a matter of the noise level, I already mentioned that my room face the back of the lot but there was also a large crowd of guests from the hotel that had taken it upon themselves to have a party back there so they were loud and drinking and laughing and talking well after midnight. I know that they were customers because when they quieted down I heard them when they arrived on my floor to finally go to their rooms; yes, they were loud in the hall as well. No, I did not enjoy my stay at your hotel in any form, shape or matter. After all those distractions then I had a bed that was less than comfortable and had some type of metal moving parts up under it that whenever you turned over or moved it was loud and grinding, definitely metal! Early, the next morning around 8:30 a.m. my husband and I attempted to go get some breakfast. I was really offended that there is no dress code required for public spaces it is file to have people coming into a food distribution area with all types of undress, such as tight skimpy baby doll pajamas, shorts (very short), sleeveless T-shirts etc... But, in the whole crowd no one wore a robe, which would have been at least presentable, at that time in the morning. The best thing about my room or my stay was, I did like the little dove shampoo and soap issued. I'm very disappointed that I paid for...