Boathouse Waterfront Lodging — Hotel in Town of Bolton

TERRIBLE EXPERIENCE. I was supposed to get married this year. Because of Covid I had to cancel my wedding, my shower, my bachelorette party. My fiancé and 2 girlfriends made a plan to surprise me and send me off to Lake George to relax and lay in the lake. Friend #1 was surprising me on Sat. and the 2nd friend Sun. AM. One was staying 1night because she has an infant at home, one was staying the other. In fact, my fiancé when booking my surprise even told the person who took the booking this. I was at bfast with friend #1 (Show up at 9am prompt and don’t eat slow or that won’t be enjoyable either but that’s the least of my worries here) and friend #2 showed up Sunday AM and wasn’t allowed to surprise me. She was yelled at for coming on the property and removed. Now, I don’t even know she is here because this is a surprise, which she explained to Joe upon arrival. After she was removed, Joe came flying out onto the front porch angry and I was met with a “I am going to tell you right now how this is going to go”. The owner was so abrupt and hostile that I even said, “sir I think you have the wrong people.” He read us the riot act about having 3 people at his home and we left the front porch without finishing our breakfast scared/concerned/ bewildered. Almost forgot, we are paying over $500 a night to get treated like this but more on that later. All three of us left the property to figure out a new place to eat and a new place to go for the day until friend #1 went home. Found a new place to eat and found a new place to sit in the water with our tubes, perfect. We went back to the room so that friend #1 could pump and get the breastmilk into the fridge/pack up her bags and friend #2 could put her valuables in the room/out of her car/change into bathing suits for the day. We heard banging and screaming at the other side of the door. The owner Joe was livid and accusing us of lying to him because we went in the room together (the room I have paid over $1,000 to be in). At this point I turned my phone video camera on because he looked like he wanted to drag us out with his own two hands (Trip advisor won’t let me add a video, inbox me if you want to see him in action). We tried to calm him down and asked him to stop pointing a finger in our face and screaming. His response was you leave in 5 minutes or I call the police. The friend that is pumping was in the bathroom and he accused her of hiding. We were told we are liars, a disappointment, “something is wrong with our DNA”, made fun of where we went to college, etc. Because we were physically unable to leave within 5 minutes, he called the police. What happened for the next 10 minutes of scrambling out of their and finding a new hotel was something I will never forget in my life. Looking back, I would have asked to talk to the police officer because we later realized he just wanted us to be so scared and flustered that we didn’t get the proper documentation. To the general public, if you are still considering booking here read the fine print in his contracts. Whether he kicks you out, you cancel, a natural disaster occurs, a family member dies, Joe will still walk away with your money. Just filter the bad reviews and look at what others have gone through with this guy and his negligent responses to those reviews. He mocks, blames, and misconstrues the review of every single customer and takes no responsibility. This behavior is unacceptable. Joe was able to kick us out and still take both night’s $. We were only able to stay 1night. My 2 friends & fiancé paid over $1,000 of their hard-earned money so I could have a wknd to celebrate what was supposed to be my wedding all to get screamed at, surprise ruined, kicked out, and mocked. We didn't get to finish our bfast, shower, brush our teeth, nothing. I hope you sleep well at night with our hard-earned money Mr. Silipigno, we are good people and I hope I NEVER have to deal with someone like you again in...

Dishonest owner.. Be aware. I made reservations several months ago for 3 nights around the Americans festival. Our sons 8th grade graduation was moved to the first night of our stay. I called the owner to discuss options. I was 1 day out of the 30'day window to cancel. The owner said he would attempt to rent my nights. He said to keep following on line to see the availability. He was successful in renting 2 of the 3 nights. He said "unless he could rent the 3rd night, I would LOSE MY ENTIRE amount paid for the original 3 days. As time drew near, he did he felt confident he would rent the 3rd night. I don't understand why he would on rent the 2 nights thus making the 1 night hard to rent. My wife spoke several times with the owner well before, during and after the weekend. We were told the people who rented the 2 nights cancelled their stay. Thus he charged me for ALL 3 nights. I understand the cancellation policy. There seemed to be poor communication and a genuine lack of caring regarding the nature of our situation. We even offered to be penalized the $100 for a change in plans, and would agree to having house credit that we could use later in the year. He refused to turn over the rental nights actually used. I am having my attorney look into the matter. There should be NO double dipping as in charging us and another for a stay. I have no way to know whether it was rented or not. The owner was NOT forthcoming with any information. I would recommend being very careful in making reservations here. We understand it is a business to make a profit, but given that the situation was out of our control, I would have expected much more understanding and an ability to assist us without losing our entire amount of our stay. Certainly, this could have and should have been handled FAR differently. The 2 parties should have been able to work out an arrangement where they were penalized for a change of plans BUT NOT TO HAVE THE ENTIRE AMOUNT BE CHARGED TO US. Especially after saying it was rented for 2 of the 3 nights. Consumer Be Aware.....This was for June 8,9,10 207. Our lawyer is working on the matter. We will follow up here and to the BBB when the matter is or IF it is dealt with.. Very disappointed with the owner and his conduct and potential falsehoods given us.

The...

Considering the price of the boathouse, this is easily the worst place we have ever stayed on Lake George and would strongly recommend people look elsewhere first.

The room we stayed in was extremely small and you had to be a contortionist to fit in the bathroom. We are not big people (5'11" and 160 lb.s & 5'6" and 100 lb.s) and it was extremely challenging to sit on the toilet or use the shower because the bathroom was so small. The rooms are right on top of each other and there is zero effort in the architecture/decor to muffle the noise from other rooms.

Perhaps the only thing tighter than the rooms was the parking. It was very difficult to get in and out of the parking lot. Turning out of the parking lot was a leap of faith each time as cars sped along the street and it was impossible to see beyond the parked cars lining the curved road. The location, while allowing for a short walk into town, felt very industrial in nature. The B&B is wedged into a sliver of land that is between a few marinas and a bridge. There are boat gas stations on either side of the B&B. Not only did that increase the boat traffic, it also made the prospect of swimming in the B&B's postage-stamp sized swimming area (a 10' x 15' square demarcated by unsightly buoys) far less attractive given the obvious gasoline shed in the immediate vicinity. In short, the location gave the B&B more of an industrial vibe than one of a secluded, serene, natural lake.

The draconian policies on billing (i.e. pay 66% immediately upon booking and the remaining 33% weeks before our stay) and refunds (i.e. none) should have tipped us off to how inhospitable and unaccommodating this B&B was going to be. A day before we arrived, we were advised that the fixed breakfast would not be altered for allergies or tastes and would only be served exactly at 9 am each day. We had forgotten a small item and called the service number to see if the B&B would provide it for us at 9:41 pm. We were advised that the person who would deliver the item was in his pajamas and did not feel like making the (literal) 50 foot walk over to our room. The B&B representative angrily snapped at us for asking and abruptly hung up the phone and would...