Quality Inn Spring Valley - Nanuet — Hotel in Town of Clarkstown

We booked for two nights at the Quality Inn Spring Valley - Nanuet through Hotwire, from the 28th of October to the 30th of October 2022. We booked the rate as "Hotel chooses bed type", but never before have we had issues requesting a room with two beds with this format upon checking in.||||We arrived at the hotel before check-in time, around noon, and were told that it was impossible to check in, that all rooms were occupied and that we would have to come back. The employee did not even check if there were rooms ready when he told us it was impossible to check in early nor did he offer to keep our luggages in a safe area until we came back to check in, which has never happened to us before. We asked if we would be able to get a double bed and he assured us that it would be no issue once we came back.||||We came back later in the evening, around 9pm, after a long day. Upon entering the hotel lobby, we were hit with a strong smell of marijuana which we later realized came from the employee working at the desk. He kept an AirPod in his ear the entire time we were interacting with him. We started checking in and the employee started asking us questions that made us uncomfortable for our safety. We are two women travelling together and he started getting too interested in where we came from, our itinerary, if it was only just the two of us travelling and staying the night at the hotel. When we asked if we could get a room with two beds, if there was one available, he told us he could not do it, that we had booked one bed. We asked if there was a way to make a change, or pay an extra fee if we had to, and he agreed, but requested that we pay $20 in cash only. That was when we noticed a piece of paper glued to the screen telling guests to request a receipt for any cash transaction. We requested a receipt and he only gave us one for the room, not for the extra fees that he had just charged us. One of us headed upstairs while the other attempted once more to get a receipt, to no avail.||||The hotel was, for lack of a better word, disgusting. The carpets were stained, there were ceiling tiles missing, garbage was left unattended in the hallway. We stepped into the room and got such a bad feeling about it that we started checking for hidden cameras or other such equipment that you hear about in horror stories; this is how unsafe we felt given the interaction we'd just had with the employee and the state of the hotel. After only a couple of minutes, we decided we could not stay there and started looking for a room in another hotel in the area, at nearly 10pm at night, after an exhausting day. We did not care if we would never get reimbursed, we just needed to get out of there. While we were looking, the employee from the front desk knocked on our room door and said that he had talked to his manager and was waiving the $20 fee, coincidentally after we had insisted several times to get a receipt for it. The smell of marijuana from the lobby lingered in the room and the hallway after he had left.||||We went back down and checked out of the hotel. The employee then asked for our phone number for his manager to call us the next day. We declined, saying our phone lines do not work in the United States, as we were travelling from Canada. He then said we would see a reversal of the charges on our card in the next three days, which we have not seen.||||The hotel is not declining our request for a refund. Do not stay there. They are crooks who will make you choose between losing money or...

I was visiting family over the weekend and decided to stay at the quality Inn based on the reviews I read. I don’t know who could be rating this a four or five star hotel. I usually stay at the Hampton or Hilton Garden Inn nearby on route 59. They are always in good shape and clean with friendly and helpful staff. This was not the case for Quality Inn. I chose it based on reviews and proximity to the highway. I stayed there many years ago and the hotel was fine, clean friendly staff then. However that was not the case this time. They appear to be under some renovation right now. That was not apparent when I made the reservation or I would’ve chosen differently. However the staff is not very welcoming not rude but not very caring. The smell of smoke in the rooms is unacceptable. This is supposed to be a smoke free hotel somebody was smoking and I smelled it in my room. The hallway on the second floor where I stayed was not vacuumed there were crumbs. I arrived at 4 o’clock in the afternoon you would expect the hotel to be clean and ready to accept visitors. From the outside you could see the window screens that were torn and not replaced on windows. I was very surprised at the overall run down appearance and unfortunately I did stay there even though it was my inclination to cancel my reservation and go to another hotel. In my room the only thing that was in good shape was the sink that appeared to be new and the entry floor. The bed looked like it needed to be replaced the shower was not particularly clean looking although it had been cleaned. The curtain that hangs on the window was falling off of the curtain track and had holes when the lights were off you could see at night through the tears. Although they were not large tears so I did not see them in the daylight. The mini refrigerator was clean. I was charged enough money for this hotel that to expect far better conditions.I would not...

Don't make the same mistake I did. Read the reviews! This hotel was conveniently located right behind a target. Upon walking in there was a couple requesting a room change because thir room smelled like cigarette smoke. The entire hotel had a smokey, mildewy, damp kind of smell. We checked in and we weren't given anything to sign. Just given the key and went right up to the room. From the hallway, I could see into the room. The door looked like it had been pried open before and random in the hallway could peer right into the room.This next part needs a trigger warning: the ceiling and walls in the corner of the room looked like they had been patched up after a suicide attempt. The curtains and carpet had red stains on them as well as the night stand. I was woken up at 3am to people arguing in the hotel hallway. I went downstairs and was met with another guest crying about being eaten alive by bed bugs. She showed me her legs and the blood. She was told that the front desk would call the cops on her if she didn't stop telling people she had bed bugs. I stepped outside for a bit of air and realized that all of the doors to the hotel are wide open at night and you don't need a key to get into the side and rear entrances. At this point, I realized that I had never read the reviews of this place and if I had, I would have never booked here. We counted our blessings that we weren't bitten by anything, we weren't human trafficked or hurt in any way and just left as soon as we got up. It smelled, it was dangerous, it wasn't clean. Steer clear...