KFC — Restaurant in Town of Clarkstown

I placed my order online and went to this location. Upon arriving to pick up our meal, we were told that we canceled the order, which was incorrect. The manager then rudely told us he didn't need us holding up the drivethrough to come inside. When entering the manager, Kevin kept telling us we had canceled the order and that it showed up canceled on their end. I explained to him that on my end, the order is still placed, shows paid, and was ready for pick up. You can not even cancel the order on the KFC app. The app showed order ready. My email had confirmation of the order, and my bank account showed the money for the order debited for my account. I explained this to the manager, who did not seem to care but "wanted us out of the store." After waiting 10-15 minutes for our order, we received an incomplete meal. I explained to the manager and again attempted to show him the meal on the app. He then hands me the rest of the meal and says, "Enjoy your free meal." This was extremely embarrassing in front of the 5-7 customers in the store and his staff and is extremely unacceptable. I will never order anything from this KFC again, not worth the embarrassment. Unacceptable behavior from a manager, I've worked in customer service for 17 years and have never seen such an unprofessional and rude manager in my life. This will not be tolerated, and Kevin will need serious retraining or repositioning to understand the consequences of his actions.

Order number: 262580194 Still active and...

I went KFC on Aug 10th 2022, the food was amazing but the Customer Services sucks. The women with the glasses that works @ the drive-way needs to be removed, she's not friendly , extremely rude. When I arrived @ her window she didn't say a word. ** 6 months later (Feb.10th 2023) I was in the area & went to KFC again ,. When I got to the drive- thru , I ordered my food & I could already hear the unpleasant attitude in the young lady's voice . When I drove up to the window , i noticed that this was the same young lady that I complained about 6 months ago and she was still working at the drive -thru window , with the same unpleasant attitude. I called the manager again and of course he said the same exact thing he said last time . ' I will have a talk with her ( employee). Why is this young lady still...

STAY AWAY! THE EMPLOYEES DO NOT WANT TO WORK HERE IT'S COMING OUT OF THEIR PORES. YOU CAN TELL WHEN YOU'RE ORDERING FOOD IT'S EXCRUCIATING TO ORDER FOOD FROM SOMEONE THAT DOES NOT WANT TO BE THERE. THEN YOUR ORDER GOES THROUGH AND THEY PRIORITIZE THE DRIVE-THRU SO YOU WAIT 20 MINUTES FOR YOUR ORDER. THEN IT'S A TACO BELL KENTUCKY FRIED CHICKEN COMBO SO THEY PUT ONE EMPLOYEE IN A TACO BELL SECTION AND FOUR EMPLOYEES IN THE KFC SECTION SO DEPENDING ON WHAT YOU ORDER THE PEOPLE BEHIND YOU WHO ORDERED AFTER YOU WILL GET THEIR ORDER BEFORE YOU DO. AND THEN THERE'S THE FOOD EVERYBODY KNOWS FAST FOOD IS NOT RESTAURANT FOOD BUT WHEN YOU USE THAT AS A GAUGE AND IT STILL FALLS BELOW THE STANDARD A FAST FOOD YOU KNOW YOU'RE IN TROUBLE. THANK GOD I DON'T HAVE TO GO TO THIS PLACE ON A REGULAR BASIS. I...