Motel 6 Elmsford, NY - White Plains — Hotel in Town of Greenburgh

When I arrived the clerk attempted to charge me $235 over what my reservation confirmation was. I asked him to please call the manager so I could get charged the right amount since he didn't know how to make the price adjustment. He refused. I said just charge me and I'll dispute it after the fact so I could get into my room plus there was a line forming. He then refused to ring me up and give me a room. He also refused to tell me his name & was not wearing a name tag. I finally called customer service myself and gave him the phone. He was asking them how to ring up the charge as if they were cashiers. They told him to ask his manager to explain that to him. They also told him if he didn't honor the price they would escalate the dispute up to corporate. He finally called the manager and she was not interested in making good on the price. Since there was a long line he ended up just giving me a room & I said I would stop by in the morning to settle up. This took about 1.5 hours. I specifically asked not to be disturbed since I had to be up early for work. I finally got into the room about 10:45pm. At 11:20 the phone rings & it was the manager asking who I was because the clerk was unable to keep track of which rooms he gave to each customer. She was very belligerent and uninterested in hearing about the issue at hand which was them trying to overcharge me and also calling me after I requested to not be disturbed. She said he wouldn't give his name because that usually means the customer wants to complain. Duh! She also blamed the clerk (Abdul) & said he was a new employee of 2 weeks. The next night when I got back from work my key didn't work so I had to go to the office & the clerk ended up apologizing. However, the next night I had to see Serena the manager who became verbally abusive and aggressive because I refused to talk to her about what happened the 1st night. She literally was yelling at me and wouldn't give me my key back for several minutes. The only reason I had no choice but to wait for my key without just calling the police was because my dogs were in the room. She was just obnoxious and never apologized about anything; just was intent in blaming everyone else - the clerk, the motel 6 website (she claimed they screwed up the price) which is funny because I called customer service right after I made the reservation to subtract a day and they didn't say a word about the price being wrong. Plus the toilet ran &...

Got in to ny around 5 am after a 20 hr drive from fl and I called twice in fl and 1 hour away to comfirm I was able to check in being 18 yo the male said “yah yah just come in we have rooms” I’m thinking great and I get there he charges the room as 5am Wensdsy to 11am thrusday no issues thrusday comes around I go to get another night and the lady says I have to be 19 the website says 18 he said 18 she finally agreed and we went on we get back around 11pm and the card won’t work I take it to the same male and he gives me another and it works Friday morning comes around 9 am we get a call in the room the lady is yelling at my boyfriend “why are you in the room get out you were supposed to be gone thrusday I’ll call cops ” keep in mind she check me in thrusday with no issues so I go to the front and she gets rude saying we were supposed to leave yesterday and I didn’t pay even though I gave her another $106 thrusday and I paid 106 Wensdsy she says “no no you didn’t pay I have paper I’ll prove you didn’t pay “ the male comes and she lies saying I sneaked in and I only paid once but funny thing SHE NEVER PULLED UP THE PAPER and he came running to my room 10 mins later apologizing to us because he check us in at 5am and we should’ve left 5 hours later the same day we checked in what kind of bs is that I drive 20 hours for the motel to almost of charged me another $100 to stay definitely be careful with the front people and make sure you back up all payments I didn’t...

! NOT for wheelchair-bound people! For ♿ accessibity to a room, u must call to designate a 1st floor room! Bathroom is not ♿ wheelchair accessible. Here's the details: 2 exterior floor levels with Outdoor access to rooms. Doors are not insulated from weather - snow & wind can enter around door edges- bottom & sides. Key card entry. Parking area is small & limited - a towed trailer won't fit. This motel does accept dogs. No fridge or microwave in rooms. Very Minimalistic rooms include only beds, sun blocking curtains, tight full bathroom, heat & cool wall unit, mirror, DirectTV, phone, 1 overhead & 2 bedside lamps with outlets for charging 2 phones/tablets, wi-fi, desk & chair, vinyl flooring (bring slippers!! Socks pickup all floor debris & its cold), a few hangers & hooks on the wall, no closet. Microwave, ice & vending available in 24hr office area. No bed bugs found in our room. We only needed a "cheap" place to sleep. This was the lowest cost available in a 20 mile radius. The walls are very thin u can hear everything your neighbors are doing & their door sounds like ur door. But, we don't require fancy & so tired we slept through the noise. Coulda been better, coulda been worse. If u wanna spend over $200/night + fees, go elsewhere, get more. Just come here prepared & U'll be fine. We were, except for needing a Swiffer...