Casaletto — Restaurant in Town of Greenburgh

Good food; but service and attitude leave much to be desired. We pre-booked a New Year's Eve reservation for 4, 6PM, in person at the restaurant, about a week before New Year's Eve. When we pre-booked, we were assured that the full menu would be available for reservations up to 6PM (after that, there was a DJ and a special NY Eve package and menu). When we arrived tonight, we were seated at a circular table for 8 in the room where the DJ would be set up and right next to both the door to the foyer area and the servers' prep station. When we asked to be moved to a smaller table for 4, given that we had booked early and were at the top of the reservation list, the response from the hostess was "all the tables are already set" and "everybody says they booked first". No flexibility, no attempt to address our request, and a very rushed "take it or leave it" demeanor. The table service was no better. Our server was very rushed, didn't move closer to those at our table so we could hear and communicate well (the room was very noisy) and we literally had to stop him from rushing away before we had finished our requests. The wait time for drinks and our main courses was ridiculous. We were also given a limited "NY Eve Holiday" menu, not the full menu as had been promised when we pre-booked., The entire attitude of the staff was rushed, non-attentive, non-caring and "that's just the way it is". The food was good, and that's the reason this is 3 stars, not 2. Good bread, good pasta, chicken and shrimp entrees. Desserts were okay, but nothing to write home about. For us, the poor attitude and service -- particularly for a restaurant that has been around a long time and should know how to manage a busy NY Eve situation == is not worth a return visit, although the food is generally very good. There are too many other Italian restaurants in the area with equally good (if not better) food, and a more professional, customer oriented staff...

There are more Italian restaurants than you can count in the area but in my opinion, few of them come close to Casaletto for service, quality and a fair price. There is 'eating out' and 'dining' out ; Casaletto is a fine example of the latter. Real waiters who do it for a living. Excellent food and generous portions. Paul, the owner and the whole staff engage their customers and really care about the quality of your experience. When you enter you get a big hello and when you leave you get a hearty and sincere thank you. When they ask you, 'how was it....' they actually mean it and care. I'd be willing to guess that 90% of their business is repeat by regulars who know and appreciate fine dining at a fair price. Let me get to the food. Be prepared to bring a 'doggie bag' home because the portions are more than generous. Every chicken dish my family and I have had was much better than anything I make at home. The fish is fresh and they will prepare it 'your' way if you have a particular preference. The steak is huge and is as good as any high-end steak house in the area and is much more reasonably priced. The pastas are excellent and get treated with the respect a house-made pasta deserves. Seafood is everything good seafood should be. The calamari is the best I have ever tasted. They tempt you with daily 'specials' that are more than worth consideration. I have had a few 'events' there for 10 people or more and there was nothing but praise for the service and quality of the food. Parking is not a problem since they have their own lot. No bumper car strip mall antics here. A gem right under your nose, Westchester! I'm going to have the pork chops...

Ate here with my family to celebrate a birthday. The food was pretty good. The not so good was staff, service and additional items being snuck on the bill.

There were maybe four tables occupied in the restaurant and it was tough to get a drink refill. After each course, dirty plates remained, even through the entire meal.

The parts I did not like were two things. They serve spicy peppers with the bread basket. We asked the gentleman who dropped them at the table if they had less spicy peppers and his response was “I’ll bring you sweet ones.” Then, when ordering dessert, we asked if they could put a candle in one of the desserts for someone’s birthday which our waiter said “of course.”

When the bill arrived we were taken aback when we saw they charged us $10 for the 3 sweet peppers we were offered. There was no mention that these were not free like the hot ones. The most shocking was they charged $6 for the birthday candle! This was labeled on the bill as “birthday cake.” We questioned the waiter about why one dessert was $6 more and were told it was for the cost of the sparkler candle. Some restaurants comp dessert for the birthday individual. This place was charging us for the dessert which is completely fine but $6 for a candle. That’s insane! At least have the courtesy of telling a customer that a candle is a $6 up charge.

People check your bills for extra items and do yourselves a favor and don’t tell them it’s your birthday unless you are okay paying $6 for a sparkler that last...