Mattress Firm Tumwater — Hotel in Tumwater

• EDIT, I TAKE MY 5 STAR REVIEW BACK! I was just scammed. Beware of their selling tactics and DO NOT FINANCE! Only buy if you can buy it outright.

I went over and over my budget. I asked if the amount he kept telling me would be the total amount due every other week (deducted automatically from my checking). He said yes. Just had to pay a $62 fee up front and the rest would come out to 60-something every 2 weeks. I asked when my first payment would be, he gives me the finance companies # after I sign a receipt with a total of $1389. I call, they are closed. Bed gets delivered the next day and I get an email saying my payment is not $60ish every 2 weeks but $115! My total went from $1389 to over $3000! He skirted around the 90 day signs in the store and said it was a different deal. He did not explain the bed is only the price they advertise if paid off in 90 days, the price I signed for and budgeted for. They offer you that price, the only price displayed in the store and say we can finance it for 12 months so your payment is only $50-60 every 2 weeks. In reality the finance company puts their own price on it so the advertised price, the price you sign for has nothing to do with how much they charge you if you finance for a year. I mean he has to know that's not the price you're actually paying if he works there! He has to know how to talk around you knowing what you're agreeing to! I asked, I checked, I double checked, I stressed this is all I could afford. Now I'm mad. Paying for something I got scammed into. I never would have bought it for that price. Now I need to find a second job just to pay for this mattress. Thanks Trent! My child won't being seeing me much for the next few months! * Trent Selway was a ton of help when I came in to pick out a new mattress. Very friendly and informative on different mattresses and options for prices to get just what I needed. I can't wait for my new mattress and base to be delivered! Plus it smelled really good...

This was a great mattress-shopping experience. I was looking to replace a bed-in-a-box that wasn't meeting my needs, and Roy was very helpful. He listened, understood what I was looking for, and showed me some great options in my price range. He was easy-going, very knowledgeable, and did not rush my process. We had a very pleasant, personable conversation. He explained and demonstrated different features I wasn't familiar with, which was very helpful in my decision, and asked about my professional life. We connected like normal people. Of course, he had his schpeil as most salesman do, but the schpeil was short, simple and did not sideline my stated priorities. He efficiently laid out the various price-point, promo and financing options when I first arrived, and then left it alone so that I could shop mattresses. He asked plenty of questions to fine-tune what my needs were. He did not push or pressure me to buy something I wasn't planning to buy. I found a great mattress, for less that the bed-in-a-box I bought, and it's being delivered to my house for free next week. Equipped with all the info Roy shared with me, I feel confident I bought a good bed for my needs. And if it turns out I was wrong, he explained the simple exchange/return process. I am a...

Shopped around all weekend looking for value AND quality. Needed a guest room full size mattress. Got to Mattress Firm and hands down got value, quality, great customer service AND professional advice. Benjamin helped narrow my focus with good detailed questions to inform him on what made sense for my budget and need. Thanks to his pro advice and the extended Presidents Day Sale, I was able to afford WAY more QUALITY at great value!! I had the choice of several quality options rather than going with "cheapest." I was able to get the mattress, box spring, and frame with delivery this week! I know my guests will be sleeping and resting well on the Perfect Sleeper, Charlotte 11.5" plush mattress. It was comfortable dealing with Benjamin. He didn't pressure or lead me to a sale. His questions led me to exploring workable options and making my best choice. He earned my trust with that helpful, no pressure process and pro advice. I can't wait to try out the guest room bed! 😁 I'm definitely coming back for my queen or king bedroom mattress for the September sale! Make it another great...