Fred Meyer Jewelers — Local services in Tumwater

I've shopped at the Tumwater Fred Meyer Jewelers for years and considered it my go-to store for reasonably priced jewelry items and services. Unfortunately my experience getting my fiancée's engagement ring resized and clasps redone has caused me to look elsewhere for future jewelry purchases.

When I brought the ring in a week ago, I was told that it would be ready one week later--a date listed on the receipt as "promised by date." When I came in on that date I was told that their jeweler was in another city and that it would be one more day. Fine. Things happen. But normally when a retailer fails to live up to their end of an agreement they make some gesture to make it right in the name of quality customer service. What I got from James (the service rep) was a half-hearted apology and the advice that I come back the next day. When I pointed out that his store had failed to live up to the "promised by date" his response was essentially "so what?" To his credit, James did leave me a voicemail the night before informing me of the delay but the fact of the matter remains the same. Fred Meyer Jewelers does not take their "promised by date" seriously and would not even offer a token gesture of say 5-10% off a $150 service order which basically says "sorry we failed to live up to our end of the deal."

UPDATE: I picked up the ring the next day and the sales person (not James) mentioned that I'd be receiving a 10% discount because of the "incident" the day before. Obviously the whole experience wasn't what I would've wanted but kudos to Fred Meyer Jewelers for making it...

Erin is very welcoming and patient. We bought our wedding bands and had tons of questions she had no problem answering all of them and then some. I was very excited to see her during our pick up. We even offered to buy her a coffee at the starbucks in the fred myers because we were so pleased with her. My fiancé wasn't exactly in his element and she really helped with that by being welcoming and nice. Shes very charismatic. We really needed someone knowledgeable and we got just that. Could not be happier with her service. Also we are happy with being able to purchase the lifetime warranty it allows us to have so much in the care package. I feel very set and taken care of by Fred Myers Jewelers. I’m also very happy with the selection of Jewelry from necklaces, to engagement rings, mens and...

I dropped my ring off 1.5 weeks ago. Today I called to check on the status of my ring and was told by the lady working that I ( me) was told that the jeweler was on vacation and my ring would not be ready until 11/11. When I informed her that the man helping me had not told me that he told me 2 weeks her response to me was " That man is our manager and I highly doubt he would not have told a customer that the jeweler was on vacation and the pick up date is 11/11" the female staff has been less than friendly in the past in store and her response to me was not customer service at all. I would have sent out my ring regardless of the timing had I known it would be 1.5 months I would not have checked in...