Hampton Inn Valdosta/Lake Park Area — Hotel in Valdosta

This property was in huge disarray. There was lots of construction going on. Our room wasn't clean per your advertised standards. There was detritus on the side of the bed closest to the window in the form of Starbucks plastic coffee stirs and plastic wrap. The top of the armoire was dust so thick, my husband was able to clearly write the date in it. The stickers you place on the door to "prove" the room hasn't been entered since "cleaned" are a joke because they can easily be peeled off in whole. This is not limited to this property, as I have witnessed this at other Hilton properties. There was no hand sanitizing wipes in the kiosk in front of the lobby door. If Hilton was not able to stock them, why have the kiosk there? The ONLY ice machine in the building had mold in it when I tried to get ice. I told Susan at the desk and she was very kind and apologetic but there was nothing she could so for me as that was the only one. We found that our fridge and our microwave didn't work. We checked to be sure, and yes, they were absolutely plugged in. And I, yet again, went downstairs to the front desk and told Susan. She said it was probably a faulty outlet. Unfortunately, there was nothing she could do about it as there was no maintenance person on site. And they were fully booked so she couldn't even offer us another room. She was kind enough to place our dinner leftovers in the kitchen fridge. It is very disappointing that I used 20K of my hard earned points to stay at this property. I liked it because of the proximity to Wild Adventures. But if this is the "standard" for this property, I will not be returning. The only saving grace was the service that Susan provided. She professional, polite, and very candidly personable. The poor woman looked worn out. And I found out later it was because a couple of people called in and she had spend her whole day there, only to have to be back to work first thing in the morning. And there she was when we came down for breakfast. Taking care of business at the front desk, handling housekeeping requests, and diligently making sure the breakfast bar area stayed stocked. All with a weary smile on her face. I felt so bad for her. She was so pleasant the entire stay despite the situation she was put in. Please ensure that you get her the proper staffing because she needs it.

We did not report the trash in the room and until checkout so Susan was not provided the opportunity to resolve that issue. And we did not report the dust on the armoire or microwave or until we checked out also. So Susan was not able to rectify that situation either. We did not mention it earlier, because we didn't notice until the morning. If we had noticed the night before, we probably would have found another place to stay as we were very disgusted. Dust is 70% dead skin cells and to be amongst all of that, especially in this pandemic environment, knowing after my family had slept in the room was sickening.

Susan was amazing. She did everything in her limited power to make us feel welcomed, comfortable, and appreciated. Please get her some quality staff as she is in need.

It would be nice to have an ice machine that didn't have mold in it. It would be nice for those "clean stay" stickers to actually work and mean something. It would be nice if there was not trash and thick dust in my room upon arrival. It would be nice if my fridge and microwave actually worked. All of these things - which I believe are standard requests - are what would make me and my family feel more comfortable...

This hotel is infested with Bed Bugs!!! My gf and I stayed in Atrium suite room 325 on the weekend of April 5th thru 7th . We were bitten from head to toe by bed bugs. Neither of us have ever had bed bugs before so it was a shock at a Hilton Hotel. Bed bug bites can take up to 3 days to show up and by Tuesday morning we were covered in bites. I am a Nurse Practitioner and immediately knew what they were . I tried to call the hotel on Tuesday, but no one would answer so I called Hilton Honors customer service who took a report . They said they take this very seriously and we would be compensated. They sent a report to the hotel manager and I did not hear anything all week so on Saturday morning the 13th I called back to Hilton Honors and they got the hotel manager on the phone who claimed she knew nothing about the complaint but would look into it and call me back by the end of the day . She even told the Hilton rep that she remembered me from the weekend before. I waited all weekend for a call and nothing . On Monday morning the 15th of April I called the Georgia State Department of Health and reported what happened and told them that I was being ignored by the hotel. They went out there the same day but were told by the hotel manager that the hotel was “just now hearing about this” . The inspector was not able to find any evidence of bed bugs but the hotel had nearly a week to clean up the room. Low and behold on April 20th the hotel finally calls me . This time it is a new manager who says the previous manger no longer works there. I am told that they are happy to tell me that no evidence of bed bugs was found. I told the new manager that I am an NP and she isn’t talking to just anyone without knowledge on the subject. She told me she would talk to the owner and call me back . She then called me back and told me I would be refunded and she even took my Hilton honors information, I assumed to take back the points for the stay. Then no response further . I disputed with my credit card company and the hotel denied the refund using the Department of Health not finding Bed bugs as the reason .I called Hilton Honors back and turns out the hotel had been claiming they were calling me and emailing me all along which was total lies . And now I found out the manager who told me I would be refunded no longer works there as well. Seems like it all goes back to the owner of the Hotel. My gf incurred an urgent care visit out of the deal , having to go on antibiotics and steroids because the bites on her foot got infected. I still have scars 2 months later from the bites. Hilton Honors customer service really does nothing for you nor does the AMEX Hilton Honors card so I can only hope this review costs the hotel lost business because...

TERRIBLE!!! I arrived with my kids after a great day celebrating My Birthday at Wild Adventures. We arrived around 7pm upon entering the foyer of the hotel most of the flooring and Sheetrock was missing and open as well as tape everywhere. I pulled the it my phone once getting to our room. Digital key would not work. Had to go back to the lobby where I was greeted with a SIGN ON THE COUNTER stating to use the walkie talkie that was attached to the sign for service. I picked it up and proceeded to call for someone to come to front desk so I could get a key to access my room. All bags and my children still in tow. Finally after calling 2x for service at front desk to get a key. Once the representative arrived I requested to speak to a manager. She said that I couldn’t because there was no one for me to speak with. I asked when I could speak to a manager and the rep said they would not be in until mid night. I was going to be asleep then so I asked when they would be at the facility until the next day so I could speak with them. She said she didn’t know so I asked to speak to their boss or whom ever! Finally she returned with her cell phone and gave me over to a Manager who I expressed how unsuitable this facility is in its current state! OSHA would have a field day! He said he was going to discount our room but that didn’t change it! The next morning I woke early and went out to get coffee in the complimentary breakfast area... pretty much everything is taped with 2 strands of masking tape that is to prevent me or my small kids from climbing the scaffolding in the main area. I myself am a General Contractor and even in residential this facility was NOT safe or suitable for guest! I got my coffee and went outside to check out the pool. Upon walking up the gate was wide open propped with a cigarette ashtray to keep it open. Every single trash can at the hotel was overflowing and litter on top and some tops even on ground because they were overflowing so bad. There were dirty hotel and personal towels all over pool area including hanging on the gate surrounding the pool. Pillows and chairs, water hoses and an array of items littering the entire pool area! Worse of all an entire box of 24 eggs that were rotting in a cardboard box that had been in the pool area so long the impression of the box was stained to the concrete!!! Absolutely sick! The back door to access guest rooms also propped open and the other back access door card scanner hanging off the wall and broken! I HAVE NEVER IN MY LIFE SEEN SUCH A POORLY RAN , FILTHY Zander completely unsafe hotel owned by Hilton in my life! Or any other for that matter! I’m outraged!!! I picked up at least 15 screws, bolts and nails in the parking lot before I could even leave the next...